How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCOREOne Hour Air Conditioning & Heating of Dallas
Better than 21% of HVAC contractors · #53 of 67
One Hour Air Conditioning & Heating of Dallas for HVAC system maintenance
Clear ✕All 198 Google reviews tagged “HVAC system maintenance” · showing 40
Yoani was professional, courteous and informative. Great job!
Uriel was very professional and patiently went through different options. He updated the unit's software and replaced a capacitor
Very professional and made good decisions on solving problems
Zach was awesome. Professional, thorough, friendly, respectful and answered all of our questions. He represented your company well. Every service call/PM has been great. I’m glad we switched services to y’all.
Adrian was very Finley. He provided. great service and a thorough update.
Punctual and very professional.
Zach was very professional. He explained his work thoroughly. He is someone that I would request back for service.
Very prompt and clear communication with frequent updates. Zach is very helpful explaining the condition of the systems and their annual membership benefits
Mike was personable and professional. Took time to explain when we had questions. Appreciated his knowledge.
Very honest and forthcoming with all the information needed to take the appropriate action.
My bath tub drain was stopped up. Being as the. aC drains down the wall & into the bath tub drain, they poured my drano down the drain & plunged it! Within 30 minuets it drained it! Happy camper!!!
Jay was the technician that came for my assistance. He was one of few amazing technicians i have worked with. He was empathetic and explained things amazingly. He was able to pin point issue in 15-30 mins and i whole heartedly felt that he actually wants to help people.
Uriel was fast and efficient! A gentleman and a solid technician we will be using one hour from this point forward
Good company to work with.
The Technician was amazing and explained everything to me! Zach did and amazing job!
Michael Bell did a great job today, he is very friendly and very knowledgeable also, I would recommend him 10 out of 10 times to anyone!
The two technicians that came to my home were very nice. They were concerned about my problem, but the issue that I really have is not with your technicians it’s with your pricing. I feel that fleece me when I bought the system because you knew I was in a desperate situation with my wife’s medical condition charging…
Today James came out to service my air condition. I am so thankful it was him. Not only did he thoroughly service my system, but he took the time to make sure my concerns were addressed and all my questions answered. Thank you James for being so considerate and patient with this 76yr old woman. You truly made me…
Michael Bell was very thorough, efficient and professional.
Joe was friendly, thorough, and professional.
James was extremely good with explaining everything and doing some work I didn’t know was needed. We need more technicians like him.
Technician very professional and knowledgeable of my HVAC unit. Very happy with my maintenance services.
Michael Bell has been very courteous during all his Air Conditioner maintenence trips. Exhibits knowledge of systems components and functions while expediouusly conducting assigned tasks. .
Terry was able to fix my problem.
Went beyond to solve the problem👍 in
Was later than expected but kept us updated on time. Very professional, explained everything that was done.
He was personable and answered my questions fully.
Mike Bell has been our dedicated maintenance tech for quite some time, and he always provides exceptional care. His attention to detail keeps us informed of the needs of our system, yet there is no pressure or upselling. Also, 1Hour provides a wonderful service contract. They never fail to remind me of scheduled…
Rocky got here quickly identified the issue and took care of the immediate problem.
James did a good job. I have been stressed for the last 4-6 months because my last repairman told me I needed 3-4k worth of repairs. James said 250. I feel like he was honest with me and was thorough in his inspection!
One Hour Air technician Rocky came by today cuz the thermostat had a connection issue. It could not communicate with the system, and it was completely dead. Rocky powered off the breaker to the system itself, then back on after a pause. It came up and started cooling again. Thanks Rocky! I really appreciate the…
I found Joe to be professional, knowledgeable, patient, personable & a congenial human being. One Hour did well when hiring Joe as their representative.
Robert was great. He fixed everything.
One Hour Air has taken care of us for 8+ years and has been amazing. Great customer service, friendly helpful staff, and their techs are top notch. Want to thank Joe Pierce who recently did our spring tuneup. Knowledgeable and professional. Highly recommend One Hour Air and Joe!
I am well pleased with the technician and the service that one hour air provided
Very thorough walk thru and offered many solutions.
Terry was prompt and thorough. The quote was fair and he got the work done quickly. Very satisfied customer!
One Hour Air was incredibly professional and fair. They told me exactly what I needed to do and they showed me exactly what was needed to be repaired and cleaned. I would definitely use One Hour Air again. Justin was great.
I have dealt with the Tech named Robert H. twice now and i have been impressed both times. This last time was for the annual check up. He arrived on time and explained what he was doing for both units and the mini split for preventive maintenance. It is obvious that he is a true professional. He has answered all my…
Joe was very friendly and knowledgeable. I’m happy with the service.
vs category
Blue = One, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
