How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCOREOne Hour Air Conditioning & Heating of Dallas
Better than 21% of HVAC contractors · #53 of 67
One Hour Air Conditioning & Heating of Dallas for HVAC system maintenance
Clear ✕All 198 Google reviews tagged “HVAC system maintenance” · showing 80
Yoani was professional, courteous and informative. Great job!
Uriel was very professional and patiently went through different options. He updated the unit's software and replaced a capacitor
Very professional and made good decisions on solving problems
Zach was awesome. Professional, thorough, friendly, respectful and answered all of our questions. He represented your company well. Every service call/PM has been great. I’m glad we switched services to y’all.
Adrian was very Finley. He provided. great service and a thorough update.
Punctual and very professional.
Zach was very professional. He explained his work thoroughly. He is someone that I would request back for service.
Very prompt and clear communication with frequent updates. Zach is very helpful explaining the condition of the systems and their annual membership benefits
Mike was personable and professional. Took time to explain when we had questions. Appreciated his knowledge.
Very honest and forthcoming with all the information needed to take the appropriate action.
My bath tub drain was stopped up. Being as the. aC drains down the wall & into the bath tub drain, they poured my drano down the drain & plunged it! Within 30 minuets it drained it! Happy camper!!!
Jay was the technician that came for my assistance. He was one of few amazing technicians i have worked with. He was empathetic and explained things amazingly. He was able to pin point issue in 15-30 mins and i whole heartedly felt that he actually wants to help people.
Uriel was fast and efficient! A gentleman and a solid technician we will be using one hour from this point forward
Good company to work with.
The Technician was amazing and explained everything to me! Zach did and amazing job!
Michael Bell did a great job today, he is very friendly and very knowledgeable also, I would recommend him 10 out of 10 times to anyone!
The two technicians that came to my home were very nice. They were concerned about my problem, but the issue that I really have is not with your technicians it’s with your pricing. I feel that fleece me when I bought the system because you knew I was in a desperate situation with my wife’s medical condition charging…
Today James came out to service my air condition. I am so thankful it was him. Not only did he thoroughly service my system, but he took the time to make sure my concerns were addressed and all my questions answered. Thank you James for being so considerate and patient with this 76yr old woman. You truly made me…
Michael Bell was very thorough, efficient and professional.
Joe was friendly, thorough, and professional.
James was extremely good with explaining everything and doing some work I didn’t know was needed. We need more technicians like him.
Technician very professional and knowledgeable of my HVAC unit. Very happy with my maintenance services.
Michael Bell has been very courteous during all his Air Conditioner maintenence trips. Exhibits knowledge of systems components and functions while expediouusly conducting assigned tasks. .
Terry was able to fix my problem.
Went beyond to solve the problem👍 in
Was later than expected but kept us updated on time. Very professional, explained everything that was done.
He was personable and answered my questions fully.
Mike Bell has been our dedicated maintenance tech for quite some time, and he always provides exceptional care. His attention to detail keeps us informed of the needs of our system, yet there is no pressure or upselling. Also, 1Hour provides a wonderful service contract. They never fail to remind me of scheduled…
Rocky got here quickly identified the issue and took care of the immediate problem.
James did a good job. I have been stressed for the last 4-6 months because my last repairman told me I needed 3-4k worth of repairs. James said 250. I feel like he was honest with me and was thorough in his inspection!
One Hour Air technician Rocky came by today cuz the thermostat had a connection issue. It could not communicate with the system, and it was completely dead. Rocky powered off the breaker to the system itself, then back on after a pause. It came up and started cooling again. Thanks Rocky! I really appreciate the help, especially on a Saturday.
I found Joe to be professional, knowledgeable, patient, personable & a congenial human being. One Hour did well when hiring Joe as their representative.
Robert was great. He fixed everything.
One Hour Air has taken care of us for 8+ years and has been amazing. Great customer service, friendly helpful staff, and their techs are top notch. Want to thank Joe Pierce who recently did our spring tuneup. Knowledgeable and professional. Highly recommend One Hour Air and Joe!
I am well pleased with the technician and the service that one hour air provided
Very thorough walk thru and offered many solutions.
Terry was prompt and thorough. The quote was fair and he got the work done quickly. Very satisfied customer!
One Hour Air was incredibly professional and fair. They told me exactly what I needed to do and they showed me exactly what was needed to be repaired and cleaned. I would definitely use One Hour Air again. Justin was great.
I have dealt with the Tech named Robert H. twice now and i have been impressed both times. This last time was for the annual check up. He arrived on time and explained what he was doing for both units and the mini split for preventive maintenance. It is obvious that he is a true professional. He has answered all my…
Joe was very friendly and knowledgeable. I’m happy with the service.
Yoany was great! Very knowledgeable and professional. Went the extra mile. Thank you!
Great Service every time with One Hour, Technician does a great job with service.Joe did a fantastic job with the service.Thanks
Mike Bell did an excellent job fixing our AC. He knew exactly what he was doing and completed the job efficiently.
James was on time and quick. No major issues.
Terry was right on time,friendly , and professional. Great work!
The tech, Mike Bell, was thorough and is personable. I like Mike.
Terry Bryant is an outstanding tech. He is very knowledgeable, helpful, and professional. He's a keeper!
Brandon and crew did a great job on installing/replacing our HVAC in Plano, TX. On time and very professional. Fair price and unit was made in Texas!
Excellent technician he explained what was going on with my system did a detailed maintenance check .Mike did find a couple of repairs that my unit needs so I will be asking for Mike's service to repair my unit. I'm very happy with Mike Bell he is a true professional he will definitely be my technician from now on.
Knows his job well! He found the problem with our A/C unit quickly.
Very professional
Rocky is such a great guy! He knows us and how we like to approach to maintaining our home.
Jay Bettis is fantastic! He is the epitome of Customer Service. I had a Damper System put in and was having problems with it. Even though it wasn’t his install work, he followed up with me and came out and programmed the thermostats correctly and walked me through everything. I highly recommend Jay and On Hour.
Rocky came out to do a season maintenance and was very efficient. I pay a low monthly fee for this service. It gives me a piece of mind knowing my how my system is running. He was nice enough to change out my upstairs filter for me too! We’ve been customers for 5 + years!
Tech was helpful and informative. Addressed service quite timely. Paid a lot for an otherwise DYIs, but I expect lasting results for have them done professionally.
Technician Joe Pierce was super helpful explaining the service to us and answered every question we had.
Jay was prompt, polite and knowledgeable. Explained all that was going on.
He was in and out. Every other tech changed the filter he didn’t even ask. But left quotes of things to purchase
Jay was very helpful, friendly, and informative
Love these guys! They have taken good care of us and every interaction has been easy. Jay was awesome and he has been our tech previously as well. He’s a great communicator and is transparent about his process. He even gave my son some advice because he just got certified in HVAC.
Dane J. was aweome and professional. Answered my questions in plain English and made reasonable suggestions. No pressure. I'm enrolled in their One Hour maintenance program, you gotta try it. Love the text reminders that it's time to schedule maintenance. One less thing to remember. Mega convenient.. 😃👍
Jay put a new thermostat in My Home and it’s working great!! Keeping warm now!!!
Mr. Mike Bell was very knowledgeable, courteous and polite and provided excellent customer service - great Job sir!!!! you deserve a raise for everything you did and how you comfort your customer thank you sir
I just wanted to give a BIG SHOUTOUT to One Hour Air tech TK#482 for repairing my HVAC unit/system and getting it back up and running and giving me some tips on preventive maintenance upkeeps…very good tech…now, ordering the part and getting scheduled for installment is another issue but the family’s enjoying a…
Thank you Justin job well done.
I work with One Hour Air since over 3 years now, and they were always very friendly and professional.
Very 😊. Very helpful and answered all my questions. Nice to deal with!!
Yoany was very polite and very knowledgeable in his work. He explained everything that he did and what he found during the appointment. He explained the process of the suggested things to be done and all the costs that went along with it.
Terry was friendly and professional l. Took the time to answer our questions!
One Hour Air is great! Very friendly and knowledgeable.
Justin came out for our monthly maintenance visit. He was professional and courteous. He throughly explain everything and provided pictures for clarification. He kindly answered all of my questions. Great customer service!
Great company and great technician (Uriel Castaneda). He came out for the winter maintenance check through the Heroes Club Program. He really sought to identify any issues that he felt I needed addressed. Gave me a detailed explanation of what he looked at. Thankfully there were no issues. Will continue using them for my HVAC work.
Great service as always. Really appreciate Mike our tech sharing all that he was doing for our fall checkup.
John Smith aka Tony Little: Mr. Jay Bettis was early and eager to inspect a ceiling leak which turned out NOT TO BE AN AIR CONDITIONER ISSUE. My Wife found him to be polite and thorough while conducting his investigation. We recommend Jay Bettis and will ask for him again.
Got a second opinion on some HVAC maintenance. The tech agreed to make repairs at a more reasonable price.
He was a very nice guy.
Jay was professional and very knowledgeable!! Quick fix
Ze was amazing at diagnosing the issues with the drain pan and capacitor for the AC system. He was very thorough with explanation and provided me with 3 different types of solutions based on what I wanted to do. Really thankful for the transparency and professionalism.
Always quick to respond with great service. The technicians from One Hour Air are awesome. Shout out to Jay for his quick help today! Thank you!
Amazing service! Rocky was amazing. The entire staff always is.
vs category
Blue = One, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
