How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCOREOne Hour Air Conditioning & Heating of Dallas
Better than 21% of HVAC contractors · #53 of 67
One Hour Air Conditioning & Heating of Dallas for HVAC system repair
Clear ✕All 144 Google reviews tagged “HVAC system repair” · showing 20
Augustin came to fix the problem but my concern is never the workers as they always do an amazing job. My issue is the equipment is not worthy. I shouldn't be getting replacements parts and other things fixed every few months since the first year ive purchased these 2 units. Im disappointed with the equipment.
Great customer service. Zach explained my issue and fixed it promptly. Highly recommend.
Edit: We returned to One Hour Air because of our positive experience with Mike Bell back in 2023. Our compressor went out, and I will say that they provided a very fast service call. They were prompt, professional, and diagnosed the issue quickly. The reason for the 3-star review: The stars I’m giving are for the…
Zach Williams did an amazing job and quickly identified our problem. He explained to us what we can do to protect our AC in the future and explained each step of what he was doing. Couldn’t recommend a company anymore.
Jay was amazing he’s the best guy in the game! Took care of my problem fast!
Yoany was great! Knowledgeable, thorough and professional.
great guy. very professional
Very nice serviceman and very knowledgeable.
Issues with the outdoor condenser unit which was satisfactorily resolved. Jay Bettis, the technician, was great in getting the unit up and running. Overall satisfied, although I felt it a little overpriced, but this was a late Sunday situation so I would expect a little premium pricing for weekend service
The pre-work quote for replacing a capacitor and a clean was $1.5K, which was already ridiculous, but it was a hot day and so I agreed to that. The tech comes in and the final bill is $2.2K for some refrigerant top off. If you want to pay these prices for people who don't even honestly quote you up front, then go…
Appointment set in less than 24 hours and they accommodated me when requested to move to an earlier date. Capacitor issue, although the part itself may be nominal based on ChatGpt Total Price with discount ended up high. But Uriel was very thorough and professional so I cannot complain about that. Pricing may be…
Middle of the night AC goes out and one hour lived up to their name. Triple digits would have been terrible but got me fixed and I thank you!
I would never recommend nor use this company again. They came out twice to repair my AC when all it needed was to have a clog removed. The technician did not clear the clog and did not replace the safety float correctly, which caused water to overflow and short out my circuit board. When I called them back the next…
AC went out around 9pm we called they scheduled us for the following day. Middle of Aug. 102 degree temp. So very please with them coming out so quick. Tech was very professional and knowledgeable...
One Hour repaired the air conditioner & got it back working properly.
Yoany is great! Very knowledgeable and professional. Unfortunately, I had a 10 year warranty on parts, and there were none on the truck, so I had to pay full price, or wait 2 days for the part to arrive, which in 105÷ degree weather was not an option. Feel a bit swindled. Font believe their slogan. He was late,…
Answered every question friendly and helpful
Rocky the tech was great and very helpful. Got us up and running in no time
Michael Bell was very knowledgeable and was able to fix my issue I’ve been having for over 6 months.
The two technicians that came to my home were very nice. They were concerned about my problem, but the issue that I really have is not with your technicians it’s with your pricing. I feel that fleece me when I bought the system because you knew I was in a desperate situation with my wife’s medical condition charging…
vs category
Blue = One, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
