How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCOREOne Hour Air Conditioning & Heating of Dallas
Better than 21% of HVAC contractors · #53 of 67
One Hour Air Conditioning & Heating of Dallas for HVAC system repair
Clear ✕All 144 Google reviews tagged “HVAC system repair” · showing 120
Augustin came to fix the problem but my concern is never the workers as they always do an amazing job. My issue is the equipment is not worthy. I shouldn't be getting replacements parts and other things fixed every few months since the first year ive purchased these 2 units. Im disappointed with the equipment.
Great customer service. Zach explained my issue and fixed it promptly. Highly recommend.
Edit: We returned to One Hour Air because of our positive experience with Mike Bell back in 2023. Our compressor went out, and I will say that they provided a very fast service call. They were prompt, professional, and diagnosed the issue quickly. The reason for the 3-star review: The stars I’m giving are for the…
Zach Williams did an amazing job and quickly identified our problem. He explained to us what we can do to protect our AC in the future and explained each step of what he was doing. Couldn’t recommend a company anymore.
Jay was amazing he’s the best guy in the game! Took care of my problem fast!
Yoany was great! Knowledgeable, thorough and professional.
great guy. very professional
Very nice serviceman and very knowledgeable.
Issues with the outdoor condenser unit which was satisfactorily resolved. Jay Bettis, the technician, was great in getting the unit up and running. Overall satisfied, although I felt it a little overpriced, but this was a late Sunday situation so I would expect a little premium pricing for weekend service
The pre-work quote for replacing a capacitor and a clean was $1.5K, which was already ridiculous, but it was a hot day and so I agreed to that. The tech comes in and the final bill is $2.2K for some refrigerant top off. If you want to pay these prices for people who don't even honestly quote you up front, then go…
Appointment set in less than 24 hours and they accommodated me when requested to move to an earlier date. Capacitor issue, although the part itself may be nominal based on ChatGpt Total Price with discount ended up high. But Uriel was very thorough and professional so I cannot complain about that. Pricing may be…
Middle of the night AC goes out and one hour lived up to their name. Triple digits would have been terrible but got me fixed and I thank you!
I would never recommend nor use this company again. They came out twice to repair my AC when all it needed was to have a clog removed. The technician did not clear the clog and did not replace the safety float correctly, which caused water to overflow and short out my circuit board. When I called them back the next…
AC went out around 9pm we called they scheduled us for the following day. Middle of Aug. 102 degree temp. So very please with them coming out so quick. Tech was very professional and knowledgeable...
One Hour repaired the air conditioner & got it back working properly.
Yoany is great! Very knowledgeable and professional. Unfortunately, I had a 10 year warranty on parts, and there were none on the truck, so I had to pay full price, or wait 2 days for the part to arrive, which in 105÷ degree weather was not an option. Feel a bit swindled. Font believe their slogan. He was late,…
Answered every question friendly and helpful
Rocky the tech was great and very helpful. Got us up and running in no time
Michael Bell was very knowledgeable and was able to fix my issue I’ve been having for over 6 months.
The two technicians that came to my home were very nice. They were concerned about my problem, but the issue that I really have is not with your technicians it’s with your pricing. I feel that fleece me when I bought the system because you knew I was in a desperate situation with my wife’s medical condition charging…
I was at work Stacey said he was professional and keep her informed and called me to let me know what was needed. Would definitely use the company again.
John and Dustin were awesome!! They quickly diagnosed my problem and had my house cooling!!! Same day service when I came home to a hot house. Highly recommend.
Robert was absolutely amazing knew exactly what was wrong and fixed it in record time if I ever needed service again I would only want Robert to be the tech
Great and fast service, even during busy seasons
Great service! Technician was able to fix the unfortunate issues due to prior company’s failure & inability.
We had family coming over for a holiday gathering. The late afternoon before the holiday, our AC stopped working. I called One Hour and Michael Bell came out that same evening. Mr. Bell accessed our problem and explained why we needed an entirely new HVAC system. He was very knowledgeable and helped us through…
Mike showed up on time and was very friendly and he found the problem right away. He had my compressor fixed in no time!! I'm very happy with his work, especially that he showed up at 10 o'clock on a Sunday night, amazing!!
Michael Bell was incredible! He was very polite and fixed the problem super fast! He was also incredibly kind to my five year old son! My family was very grateful for having our AC fixed so quickly on a hot summer night!
We had an emergency situation with an elderly sick person so we really needed someone quickly to fix the air-conditioning, And while we couldn’t get somebody to fix it when went out late at night, Uriel Did get there fairly early the next morning and fixed
Very informative and helpful in helping me understand what was going on with my ac unit.
Our AC tech Jay Bettis did a great job of changing out some broken parts that were causing our system to not run.Worked Very hard and quick and courteous, well done.
Robert was the best he showed up on time and I think Robert.id the most knowledgeable Tech that has ever been to my house for AC repair and or service.
They took care of the repair work though it was a busy day for them.
Jay Betts is an angel!!! He is an example of professionalism and first class customer service’ We struggled with getting our air to work for 5 days. He went over and beyond to get our air conditioner working. He got it working on the first trip out but then it went out again. I called into the office and also spoke…
The tech was knowledgeable, efficient, and timely.
Mr. Bell was professional, proficient and personable!
Awesome fast service and Joe (technician) was awesome. Would definitely recommend. Only knock is that I would have expected the service trip cost to be deducted from the repairs. It wasn’t so the cost was too high give the relative ease of the repair (a simple capacitor).
I’ve had several great experiences with One Hour Rockwall. Each tech has been awesome. My recent visit, Rocky was superb. He explained everything to me to where I could understand. He gave several options to choose from and fixed everything quickly. Highly recommend this company and this tech.
Jay was the 3 rd technician to come out and properly diagnose our AC. He was thorough and finally got to the root of the problem. We were very pleased with his efficiency
Went beyond to solve the problem👍 in
Intermittent issue which was not resolved but Robert left his contact information for future contact.
The technician was very courteous, explained everything and fixed the problem quickly.
Justin was very nice, professional and knowledgeable.
Jason was very knowledgeable and took the time to make sure our unit was still under warranty. He made sure we were ok with everything that needed to be done to get our AC back up and running.
Jay came out within 2 hours of our a/c shutting down. Very professional and quickly resolved the issue. One Hour Air has never let us down.
Robert was great. He fixed everything.
Terry was prompt and thorough. The quote was fair and he got the work done quickly. Very satisfied customer!
One Hour Air was incredibly professional and fair. They told me exactly what I needed to do and they showed me exactly what was needed to be repaired and cleaned. I would definitely use One Hour Air again. Justin was great.
Jay was amazing! Stayed until 11:30 pm to help us work through our issues with HVAC and even a plumbing issue. I hope they pay him good because he’s an incredible employee.
Add Jay to the long long list of qualified, professional, friendly technicians at One Hour. Calm, polite, professional. Another great service call. Thanks Jay. And add Trace to the list. Smart guy and very polite. Update again: Add Joe P. …. Good job Joe. Thanks.
⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about Rocky! He went above and beyond when my air conditioner went out. Not only did he show up promptly, but he worked tirelessly well past 5pm—in the pouring rain—to make sure everything was up and running before he left. His dedication, professionalism, and kindness…
Jay at One Hour was very courteous and did a great job. Thank you for coming out and getting our AC running again on a Sunday!
They were fast, courteous and reliable. I had 2 units down at my business and they were able to be out the same day and had the parts needed to resurrect my old units. They also presented an upgrade quote that was very competitive.
James did a great job! He took time to explain everything so I understood the next steps. My HVAC is in tip top shape thanks to James.
I was very happy with Leo and assistant. The service was excellent!! Leo was very professional, kind, and knowledgeable about what he was doing.
Robert was able to respond with same day service to get our primary n BedroomA/C unit running again. He quickly diagnosed the problem and made the repair so we could get the house cooled for bed time. Thank you!
Yoany was very professional, helpful and answered all my questions and took the time to make sure I understood what my options were. He was quick to arrive and got the job done fast and got it done right!! 😊 Overall One Hour Air is a good company and I've had nothing but good experiences with them in the two times…
Excellent technician he explained what was going on with my system did a detailed maintenance check .Mike did find a couple of repairs that my unit needs so I will be asking for Mike's service to repair my unit. I'm very happy with Mike Bell he is a true professional he will definitely be my technician from now on.
Friendly on time and informative
Uriel did a great job of inspecting and giving us a second opinion/estimate. He also did a good job of explaining what the problem was
Jay was very professional and got my heat working again. Thank you.
Justin was great! Very thorough and explained in good detail
Michael was very knowledgeable and explained in detail what was wrong with our existing machine and the benefits for each level of new AC units. He stayed and walked us through the application process explain what to expect with the install of the new machines and just made us feel good about our decision to go with the new purchase
Jay was very reliable, had great communication, extremely knowledgeable, and excellent bedside manner. Highly recommend!
Mike did a great job! He informed of the problems and the fix. And now my ac is fix no longer humming. Thank you
The technician did a great job. The question remains, why was there a loose connection? This speaks of poor workmanship from the installation
I just wanted to give a BIG SHOUTOUT to One Hour Air tech TK#482 for repairing my HVAC unit/system and getting it back up and running and giving me some tips on preventive maintenance upkeeps…very good tech…now, ordering the part and getting scheduled for installment is another issue but the family’s enjoying a…
Called on Thanksgiving and they came the same day! It was an emergency call with the heater gone out at my elderly mothers. Uriel was professional and on time and very thorough with the inspection and solution! Can’t thank you all enough! Saved the day!
Today is Thanksgiving. Appreciate very much just coming and finding the problem. It was prompt efficient and polite. Thank you.
I work with One Hour Air since over 3 years now, and they were always very friendly and professional.
I am VERY disappointed and upset with the lack of integrity, and the dishonesty exhibited by your technician Jay. He was dispatched to my parents home yesterday evening (10/28) for a no cool call. Upon arrival, my parent’s compressor on their Goodman HVAC system was not running. Jay found that the system was low on…
Technician was very proficient and friendly.
Robert came out ahead of schedule and thoroughly checked my 6 month old HVAC system for a fan blowing way too loud and uneven cooling. He adjusted things inside and at the compressor. Now l’d say it’s the best system l’ve ever had. Thanks for sending such a great technician!
Jay went above and beyond what needed to be done to get my stubborn a/c back up and running. Great tech and all around great person. Very dedicated. Top notch.
Rocky was so nice!
Rocky was great, highly recommend him!
Just was fantastic and explained every part of the process to help me make the best and educated decision for my family
Ze was amazing at diagnosing the issues with the drain pan and capacitor for the AC system. He was very thorough with explanation and provided me with 3 different types of solutions based on what I wanted to do. Really thankful for the transparency and professionalism.
Always quick to respond with great service. The technicians from One Hour Air are awesome. Shout out to Jay for his quick help today! Thank you!
Zenas was fantastic! He came out on Labor Day and helped diagnose the issues issue with my A/C. He was polite, efficient, friendly and really helped with our AC problem. Heartily recommend!!!
Very quick response! Zenas arrived about 1.5 hours after I called because our AC had stopped on a 100 degree day. He was very professional and figured out the problem after carefully checking the system. This was the first time I used One Hour Air but I will definitely be using them in the future for all my HVAC needs.
February 2023 I purchased a new AC system from One Hour Air. I had the routine scheduled maintenance to keep it functioning properly. On Thursday, August 14 my AC system was serviced by One Hour Air Technician. I scheduled a morning appointment but the tech arrived late evening. I provided the replacement filters…
Rocky was great. He diagnosed the problem quickly and resolved it!
Jay was very professional fast and thorough. Appreciate the great service qnd honesty.
Great customer service. Would definitely use them again.
I am so thankful amd impressed with the responsiveness of your team, from the initial intake lady who helped me when pur AC lost coolness on a close to 100 degree day…to the technician Justin Silak came late in the evening on the end of a most likely jam-packed day of work. He spent the time to do detailed testing…
They responded same day and explained what was wrong and was thorough. Will definitely continue to work with them moving forward.
Recently I had an HVAC issue at my house. "One Hour Air - Fort Worth" came to my rescue! A professional technician by the name Yoany Castaneda TK#273 from the company diagnosed my HVAC issue and presented options for resolution. From customer service accepting my urgent request on a late Sunday evening during hot…
You all are just lying cheats. I am out $900 for a capacitor, and it stopped working in 30 minutes. Since then I have called 5 times and between the call center and dispatch they have no answer. They just parrot "you are on our schedule but we don't know when we will get to you"
Jay did a great job of communicating what was needed, giving me a reasonable cost estimate and the performing the repairs quickly!
Our HVAC repairman was a great guy and Technician as well. He went all out to get our AC unit repaired
Rocky Smith was able to quickly identify the leak which was due to a plugged condensate drain pipe and not the HVAC system. He cleared the blockage and showed my wife how to prevent the algae from forming in the future. His detailed explanation and quick diagnosis was great. Also appreciated the scheduling on…
One Hour Air completely mismanaged me as a client from start to finish. They showed up, worked on the wrong unit, and left without even confirming if the issue was resolved. Spoiler: it wasn’t. When the tech came back, instead of fixing the actual problem, he gave me a bunch of excuses and told me I needed a new…
Jay was great. He came in late last night and got me running and came back early this afternoon and replaced the part that needed replacing. Thank you so much!
So very grateful for the expertise of the people who come and take care of my AC and Heater. Bravo. 5 stars Justin did a fantastic professional job on my house today.
Professional and quality work from Mr. Justin Friendly Service. Extremely efficient.
Our tech, Justin, was very good: explained what parts had failed and what parts were and were not up to specification.
All above the men who have come very polite and helpful
Mike was great, he was on time and finished the job quickly. Friendly and professional
One Hour Air conditioning and Mike fixed our AC within hours of calling. Service charge was very reasonable too.
Love these guys. Had them out twice in the last year and they are good people providing a good value.
Justin was honest with me about my AC unit issues I appreciate all his work and guidance!
Words can not express the heat we went through last night! All due to the service we were provided. Their technician switched the wiring where the ac did not want to turn on, which led to burning out the fuse from inside! Worst night and experience! Thankful the next day found a company that literally took a few min…
Efrain and his install partner were on time, professional and knowledgeable throughout our installation process. From our original service call to the final decision to purchase a new ac system and installation, One Hour was AMAZING!! I would highly recommend them to anyone needing HVAC work!!
Justin is great! Very informative and very quick and efficient. I appreciate you Justin!!
I called at 5:30pm and had someone at my house by 7pm to look at our AC! very polite and knowledgeable. Mike Bell did a great job and explained everything in detail! Thank you :)
Mike is very hard working and and professional, he provided excellent service. The company is very responsive in taking calls and getting a technician out to service your problem.
Nice and knowledgeable.
Mike was spectacular! He explained everything so that we understood what was wrong, and how he was fixing it. He also patiently fixed a billing error, and got us back in working order. God bless ya Mike!
Tech Mike Bell is awesome! He explains what he is repairing, why he is repairing equipment, and checks the efficiancy of repairs made. Mike works in a professioal manner and is polite and courteous. He will be my permanent 1 Hour Repair Technician. I nominate Mike Bell as employee of the month - of the year!
Justin did a great job not only fixing our unit, but explaining the process to me and breaking down all of the details and getting me the best deal we could get. He was knowledgeable and respectful, so happy I found this company!
Mike was great, very knowledgeable and professional. Took care of our problem quickly and explained everything he was doing and put my mind at ease. 5 stars
Saved me a bunch a money and did not waste time and got to the problem real quick
Mike and One Hour Air were awesome. They were able to schedule me in early and Mike did a great job fixing our problem. He took time when he was done to explain everything to me and gave me some advice to aid in maintaining my systems.
Justin was great and very informative. My mother loved talking with him. He was able to get my unit up and running. I will be using their services in the foreseeable future.
I don’t usually Leave reviews but these guys were great very neat and clean. I’ve never seen an installation made to look so easy
Super responsive during a very busy time. These guys were willing to move around their schedule to deal with my emergency. Technician was knowledgeable and thorough and even helped me go through repair vs replace options.
I have been using this company for almost a year. If I could give ZERO stars I would. We have to get a tech out here very month to “Fix” a brand new system that we payed 26k for. Yes we overpaid. Oh well it’s past that. The fact that every time the weather changes I have to call them to get this system working is…
Justin is a fantastic ambassador for the company. Smart, professional, and great customer service.
Our heat pump quit because of high line pressure. Problem was quickly repaired and right before a cold front.
vs category
Blue = One, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
