HVAC CONTRACTORS · DALLAS, TX
One Hour Air Conditioning & Heating of Dallas logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCORE

One Hour Air Conditioning & Heating of Dallas

Better than 21% of HVAC contractors · #53 of 67

4.9★1,246 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
76%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

One Hour Air Conditioning & Heating of Dallas for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#43 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Heating system installation” · showing 20

★★★★★ Dana · a month ago

They came out same day. Jay was fantastic and so kind for coming out in the middle of the night to help diagnose the problem. He helped us get a new unit and get the install scheduled for the next morning. Less than 24 hours from when out AC went out, we were back cooling down again. Thank you to the whole team.

Reasonable priceHeating system installationInstall ACThermostat installation
★★★★★ Preston · Edited 3 months ago

We had family coming over for a holiday gathering. The late afternoon before the holiday, our AC stopped working. I called One Hour and Michael Bell came out that same evening. Mr. Bell accessed our problem and explained why we needed an entirely new HVAC system. He was very knowledgeable and helped us through…

Reasonable priceHVAC system repairHeating system installationInstall AC
★★★★★ E · 10 months ago

They were great! On time, very nice and got the job done!

Reasonable priceHeating system installationInstall AC
★★★★★ Shari · Edited a year ago

Jay was great. He came in late last night and got me running and came back early this afternoon and replaced the part that needed replacing. Thank you so much!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Gerry · Edited 3 years ago

I had my HVAC replaced during the 21 storm and satisfied with install and follow up service. Mike Bell was very informative during my annual heating service 10/23

HVAC system maintenanceHeating system installation
★★★★★ Alfonzo · 3 years ago

Very knowledgeable

HVAC duct & vent installationHeating system installationThermostat installation+ Professionalism
★★ Ebony · 3 years ago

So far my new ac unit and furnace are working fine but I had also asked them to put a new vent in our laundry room but because our crawl space was small I felt like he didn't want to go through the trouble of installing it and just told me "there wasn't enough room" I gonna get a second opinion and probably won't…

Install ACHVAC duct & vent installationHeating system installation
★★★★★ Debora · Edited 3 years ago

This is my 2nd unit bought from One Hour Michael was very knowledgeable, proficient and very detailed in quoting my offer. I have one unit already installed by One Air so when my unit went out I knew I would be using them again. Very satisfied customer

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Joe · 3 years ago

Everything about this company from start to finish was outstanding. Our consultant, Zac, was knowledgeable and professional. He went the extra mile to insure we were satisfied. Brandon and his partner completed the installation in less time than promised. He also explained everything about the system and all of the…

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
★★★★★ TL · 3 years ago

These are great people that did a fabulous job. Professional, courteous, hard working, and answered every question we asked them. Highly recommended.

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
★ Hunter · 3 years ago

I have been using this company for almost a year. If I could give ZERO stars I would. We have to get a tech out here very month to “Fix” a brand new system that we payed 26k for. Yes we overpaid. Oh well it’s past that. The fact that every time the weather changes I have to call them to get this system working is…

A/C system maintenanceHeating system maintenanceHVAC system maintenance− Quality− Value
★★★★★ Robert · 3 years ago

These guys were incredible and hard working. They installed a whole new system for us and were so professional. These people really know what they are doing and do a great job at it!! They also made sure to explain everything they did in detail. It was very comforting.

Install ACHVAC duct & vent installationHeating system installation+ Punctuality+ Quality+ Professionalism
★★★★★ Ben · Edited 3 years ago

I am very happy with One Hour AC & Heating. The installation techs did a great job and were both very professional.

Install ACHeating system installation+ Quality+ Professionalism
★★★★★ Donnie · Edited 3 years ago

They replaced two systems in my house. The guys were very courteous and professional.

Heating system installation+ Punctuality+ Quality+ Professionalism
★★★★★ Barbara · 3 years ago

I love One Hour Air Conditioning &Heating. Brandon, Victor and their crews were very professional and worked very hard and long doing a complete hvac replacement. Our attic is very small so the wotk was very challenging . I couldn't be happier with the results! I can t wait to see the difference in the quality of…

HVAC duct & vent cleaningHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Crystal · 3 years ago

Mike was Amazing. He explained things and made sure I was aware of the work he was doing.

HVAC system repairHVAC duct & vent installationHeating system installation+ Responsiveness+ Quality+ Professionalism
★★★★★ Bernard · 4 years ago

He was great job explaining to me me the issues

HVAC system maintenanceHeating system installation+ Value
★★★★★ Miand · 4 years ago

Victor and Junior were the very best. They treated my home with respect and did a wonderful job on the installation. I will recommend One Hour air-conditioning and heating to everyone I know. To put it bluntly, these guys are fantastic!! Verne Epps, lifetime customer.

Install ACHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Emil · 4 years ago

The father and Son team where fantastic, I would recommend your company to all my friend's

Install ACHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Julia · 4 years ago

Michael was very nice , clean,explained everything. He was knowledgeable, good pricing, a Godsend for use. I couldn't ask for any better service. Julia P.

Install ACHeating system installationInstall thermostat

Show more heating system installation reviews (15 more) →

vs category

Blue = One, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.94★ (36 reviews)2024-Q2: 4.96★ (76 reviews)2024-Q3: 4.94★ (77 reviews)2024-Q4: 4.88★ (59 reviews)2025-Q1: 4.77★ (75 reviews)2025-Q2: 4.61★ (49 reviews)2025-Q3: 4.71★ (78 reviews)2025-Q4: 4.80★ (46 reviews)2026-Q1: 4.95★ (39 reviews)2026-Q2: 4.94★ (81 reviews)2026-Q3: 4.77★ (88 reviews)2026-Q4: 4.79★ (19 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$305-5% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 29%Reasonable 49%Overpriced 9%Not sure 12%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
10
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
11
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
77
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
10
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
53
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
53
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
65

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+314 / −4
Professionalism
+441 / −3
Responsiveness
+355 / −1
Punctuality
+332 / −0
Value
+237 / −4

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