HVAC CONTRACTORS · DALLAS, TX
One Hour Air Conditioning & Heating of Dallas logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCORE

One Hour Air Conditioning & Heating of Dallas

Better than 21% of HVAC contractors · #53 of 67

4.9★1,246 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
76%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

One Hour Air Conditioning & Heating of Dallas for thermostat repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Thermostat repair”

★★★★★ Chad · Edited 6 months ago

Yoany was great! Very knowledgeable and professional. Went the extra mile. Thank you!

Reasonable priceHVAC system maintenanceThermostat repair
★★★★★ tj · Edited 10 months ago

Jay put a new thermostat in My Home and it’s working great!! Keeping warm now!!!

Paid $1–100Reasonable priceHVAC system maintenanceInstall thermostatThermostat repair
★★★★★ Shari · Edited a year ago

Jay was great. He came in late last night and got me running and came back early this afternoon and replaced the part that needed replacing. Thank you so much!

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Marilyn · Edited a year ago

So very grateful for the expertise of the people who come and take care of my AC and Heater. Bravo. 5 stars Justin did a fantastic professional job on my house today.

HVAC system repairHeating system repairInstall thermostat+ Responsiveness+ Quality+ Professionalism
★★★★★ Dianne · Edited 2 years ago

My tech, Mike Bell does great work! He was was efficient, courteous, professional, knowledgeable and pleasant to be around.

Thermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Milton · 2 years ago

Quality AC service was provided on time

HVAC system maintenanceThermostat repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Karl · Edited 3 years ago

He is good to explaining about the unit that has overcharged so I learn lot. He really nice guy.

Heating system maintenanceThermostat repair+ Responsiveness+ Professionalism
★★★★★ Cracker · Edited 3 years ago

Our heat pump quit because of high line pressure. Problem was quickly repaired and right before a cold front.

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ layne · 3 years ago

Justin was great, very helpful and knowledgeable on the system and explained what he was doing as well as how the system works.

Heating system maintenanceThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Miss · 3 years ago

Justin was excellent in diagnosing and repairing out heater/thermostat and complete the job in a timely manner. He was kind and communicated with us every step of the way. We found One Hour to be very reasonably priced, on time and precise.

Heating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Leighton · 4 years ago

Super quick and professional! We've been fighting with our home warranty since last night to get someone out to fix our AC, one hour got us on their wait list this morning and had someone out before our home warranty could even think about sending someone. Mike was super informative and polite! Will definitely be…

Thermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Alex · 4 years ago

We've been customers of One Hour for a few years now and we're very happy with the service we've received from them. The times that they've come to service or repair our A/C and heating units, they always acted professionally and answered our questions in a helpful and professional manner. Highly recommended.

Heating system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Quality+ Professionalism
★★★★★ Pradeep · 4 years ago

Great communication from setting up the visit and a wonderful follow through. Our thermostat stopped working on a Saturday- and the house started to get ver chilly Called One Hour A/c & Heating - they gave me an appointment and quickly confirmed time of visit. The technician was thorough, trying to find the root…

Thermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 4 years ago

Rating only, no written review.

A/C system repairHVAC duct & vent repairThermostat repair+ Responsiveness+ Professionalism
★★★★★ Manuel · 4 years ago

Rating only, no written review.

Ductless heating & A/C servicesThermostat repair+ Punctuality+ Quality+ Professionalism
★★★★★ Jimmie · 4 years ago

Rating only, no written review.

Thermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Sandra · 4 years ago

Rating only, no written review.

A/C system repairHVAC duct & vent repairHeating system repair+ Professionalism
★★★★★ Holly · 4 years ago

Rating only, no written review.

A/C system maintenanceThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ r · 5 years ago

Rating only, no written review.

Thermostat repair+ Professionalism

vs category

Blue = One, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.94★ (36 reviews)2024-Q2: 4.96★ (76 reviews)2024-Q3: 4.94★ (77 reviews)2024-Q4: 4.88★ (59 reviews)2025-Q1: 4.77★ (75 reviews)2025-Q2: 4.61★ (49 reviews)2025-Q3: 4.71★ (78 reviews)2025-Q4: 4.80★ (46 reviews)2026-Q1: 4.95★ (39 reviews)2026-Q2: 4.94★ (81 reviews)2026-Q3: 4.77★ (88 reviews)2026-Q4: 4.79★ (19 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$305-5% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 29%Reasonable 49%Overpriced 9%Not sure 12%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%10+3.5Reliability 15%11+1.7Craft & service 20%77+15.4Value 10%10+1Momentum 8%53+4.2Track record 7%53+3.7Accountability 5%65+3.3Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
10
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
11
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
77
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
10
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
53
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
53
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
65

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+314 / −4
Professionalism
+441 / −3
Responsiveness
+355 / −1
Punctuality
+332 / −0
Value
+237 / −4

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