Is One Hour Air Conditioning & Heating of Dallas any good?
Our verdict: mixed — #53 of 67 HVAC contractors, better than 21%. Customers single out its craft & service and accountability; value is where it trails.
Craft & service — better than 77% of peers
Reliability — 11th percentile
Satisfaction — 10th percentile
Value — 10th percentile
One Hour Air Conditioning & Heating of Dallas for a/c system repair
Clear ✕111 customers reviewed a a/c system repair job here and rated it 4.87★. Most paid $1–200 (category typical: $209–$880). For this job it ranks #45 of 57 HVAC contractors we track.
All 111 Google reviews tagged “A/C system repair” · showing 40
Justin was very friendly, informative and didn’t push. Colby helped keep everything organized and prompt.
Jay was very professional. Explained everything in a way we could understand. Great service
Yoany was very easy to work with, friendly, and asked plenty of questions to make sure he understood our issue before jumping into the AC unit. He efficiently inspected the unit and diagnosed the issue, and offered solutions. We are thankful that our unit was under warranty, so the price was great.
Zach was absolutely amazing. I was worried that there was going to be another problem with my AC and I was nervous. My kitchen and dining area didn't have air flow after my new unit was installed. Come to find out it was an error on the home builders part and Zach was a rockstar and corrected the mistake for them.…
I was at work Stacey said he was professional and keep her informed and called me to let me know what was needed. Would definitely use the company again.
Our technician, Eduardo, and his co-worker were was very nice and thorough, and wonderful at explaining how they resolved the issue. Great experience!
I have never left anyone a review good nor bad but this guy is by far the best. Came for a simple blower motor not grounded, left me feeling great about the promotions they were having for my new have system that I (knew I might need). He was so respectable and knowledgeable on their equipment dos and donts but…
Michael was very kind and thorough when checking what was wrong/going on with our A/C. Unfortunately it wasn’t cooling properly and he double checked everything was working before he left. I appreciate him taking the time to listen to what was going on and addressing the issue from there.
Our AC tech Jay Bettis did a great job of changing out some broken parts that were causing our system to not run.Worked Very hard and quick and courteous, well done.
Jay Betts is an angel!!! He is an example of professionalism and first class customer service’ We struggled with getting our air to work for 5 days. He went over and beyond to get our air conditioner working. He got it working on the first trip out but then it went out again. I called into the office and also spoke…
These guys are awesome! Friendly, work was done fast and clean. I'd highly recommend them to everyone.
He was great! Super nice guy! Very knowledgeable and very professional. Very pleased with the job.
Great experience with One Hour Air.
Cody was an excellent technician, found my problem in 5 minutes and fixed it! One Hour is an amazing group to work with, especially if you sign up for their Maintenance program. As a maintenance program member, I called for service at 1:30 and Cody arrived at 4pm!! This is so much better than calling the warranty…
My technician Robert is the epitome of not all hero’s wear cape! When no one else could figure out the problem, Robert came in and saved the day! Absolutely knowledgeable and didn’t give up until he solved the problem! He will always be our families hometown hero! Thank you Robert for saving me from the heat and…
Mr. Barrow was very pleasant and professional. I appreciated him being direct about our A/C issue and offering a plan to get it fixed. I also appreciated the fact that One Hour had technicians available late in the day and evening for service calls, like Mr. Barrow. In the heat of Texas, that’s huge! In addition, my…
They were right on time and fixed my AC problems promptly. Cody was very courteous and explained my situation well. I would recommend one hour to others.
He did a great job and we are very pleased. He was very professional and gave us a great breakdown on any issues. We are very pleased.
Terry was great. We were stuck in 90 degrees when our AC broke. He diagnosed the problem quickly, gave us options, and he was transparent with pricing and gave great advice. We were without AC at 5pm and by 7pm we had the AC running. Highly recommend!
Jay was very knowledgeable and informed
They responded same day and explained what was wrong and was thorough. Will definitely continue to work with them moving forward.
I was very satisfied with the work Justin did.
Jay was great. He came in late last night and got me running and came back early this afternoon and replaced the part that needed replacing. Thank you so much!
Great, professional and knowledgeable of the products and services,excellent and respectful attitude, amazing experience
Danny was amazing! I would like him to be my go to for the future. Amazing guy and worker!
Representative Mike was knowledgeable, respectful, professional and informative about the issues and repairs. I will recommend 1 hour Air Conditioning and Heating to our friends and family.
He was AWESOME! so timely and let me know exactly what was going on!
Mike did an excellent job! Solved all the issues and had my home cooling down asap!....on a Sunday! God bless you Mike!
Even with a packed schedule One Hour Air was still able to get to us same day as the call. Great customer service, very professional. Repaired and tested in less than an hour. Thank you for what you do to keep people cool and warm. Justin was great and thorough, checking history and warranty on unit. Customer for life....
Justin is great! Very informative and very quick and efficient. I appreciate you Justin!!
Justin was very professional and did a great job. This is the second time using them this summer and they'll be my first call from now on. Great company with great employees and they understand what great customer service is. Very pleased with the service I've received.
Super responsive during a very busy time. These guys were willing to move around their schedule to deal with my emergency. Technician was knowledgeable and thorough and even helped me go through repair vs replace options.
I needed a new capacitor for my A/C. I knew this from my own diagnosis, and the technician confirmed that I was correct. I was then charged over $430 for a $10 capacitor. It’s soul crushing to experience greed like this. Maybe you will have a better experience. Good luck.
Quality service professionals and friendly
I have been using this company for almost a year. If I could give ZERO stars I would. We have to get a tech out here very month to “Fix” a brand new system that we payed 26k for. Yes we overpaid. Oh well it’s past that. The fact that every time the weather changes I have to call them to get this system working is…
Justin is always very informative and professional. Highly recommend!
Our heat pump quit because of high line pressure. Problem was quickly repaired and right before a cold front.
Wiley did a good and quick checking on the heater unit and gave honest advices. Love the service!
Justin did a great job fixing another companies mistake. Even though it was late at night for the repair call, he was very friendly and reliable. Knowledgeable about HVAC and made sure I was comfortable with the repair before leaving.
The techs came to fix an issue that didn't pass inspection twice. Hopefully it is fixed.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about One Hour Air Conditioning & Heating of Dallas
Is One Hour Air Conditioning & Heating of Dallas good?
Yes by most measures: 4.9★ from 1,246 Google reviews and an Experts Score of 33/100 (grade D), #53 of 67 HVAC contractors we track. 3.9% of reviews in the last two years were 1–2★ (category average 2%).
How much does One Hour Air Conditioning & Heating of Dallas charge?
Customers reported a typical bill of $305 (middle half $54–$771), 5% below the HVAC contractors median of $322.
What do customers hire One Hour Air Conditioning & Heating of Dallas for?
Mostly HVAC system maintenance (196), HVAC system repair (142), a/c system maintenance (118), a/c system repair (109).
Does the owner respond to complaints?
The owner replied to 76% of 1–3★ reviews (category: 63%).
