Is One Hour Air Conditioning & Heating of Dallas any good?
Our verdict: mixed — #53 of 67 HVAC contractors, better than 21%. Customers single out its craft & service and accountability; value is where it trails.
👍 Strengths
Craft & service — better than 77% of peers
👎 Watch-outs
Reliability — 11th percentile
Satisfaction — 10th percentile
Value — 10th percentile
Need a specific job done? See what customers paid and said about it here.
198 customers reviewed a HVAC system maintenance job here and rated it 4.93★. Most paid $1–100 (category typical: $37–$292). For this job it ranks #43 of 60 HVAC contractors we track.
All 198 Google reviews tagged “HVAC system maintenance” · showing 60
Dennis11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Yoani was professional, courteous and informative. Great job!
Great priceHVAC system maintenanceHeating system repair
StevenLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Uriel was very professional and patiently went through different options. He updated the unit's software and replaced a capacitor
Reasonable priceHVAC system maintenance
Johnny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very professional and made good decisions on solving problems
HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jeff13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Zach was awesome. Professional, thorough, friendly, respectful and answered all of our questions. He represented your company well. Every service call/PM has been great. I’m glad we switched services to y’all.
Paid $1–100Great priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
CynthiaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Adrian was very Finley. He provided. great service and a thorough update.
Paid $1–200Great priceHVAC system maintenance
Brenda12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Punctual and very professional.
Not sureHVAC system maintenance
Kenneth8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Zach was very professional. He explained his work thoroughly. He is someone that I would request back for service.
HVAC system maintenance
Gobinath3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very prompt and clear communication with frequent updates.
Zach is very helpful explaining the condition of the systems and their annual membership benefits
Great priceHVAC system maintenanceA/C system maintenance
Charles5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Mike was personable and professional. Took time to explain when we had questions. Appreciated his knowledge.
HVAC system maintenance
EduardoLocal Guide · 223 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very honest and forthcoming with all the information needed to take the appropriate action.
HVAC system maintenance
TomLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My bath tub drain was stopped up. Being as the. aC drains down the wall & into the bath tub drain, they poured my drano down the drain & plunged it! Within 30 minuets it drained it! Happy camper!!!
Paid $1–200Not sureHVAC system maintenance
Puneet9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jay was the technician that came for my assistance. He was one of few amazing technicians i have worked with. He was empathetic and explained things amazingly. He was able to pin point issue in 15-30 mins and i whole heartedly felt that he actually wants to help people.
Paid $1–200Great priceHVAC system maintenance
Nic19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Uriel was fast and efficient! A gentleman and a solid technician we will be using one hour from this point forward
Paid $600–800Reasonable priceHVAC system maintenance
Barry8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Good company to work with.
HVAC system maintenance
Shannon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The Technician was amazing and explained everything to me! Zach did and amazing job!
HVAC system maintenance
JK7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Michael Bell did a great job today, he is very friendly and very knowledgeable also, I would recommend him 10 out of 10 times to anyone!
Paid $1,800–2,000Reasonable priceHVAC system maintenance
JimLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
The two technicians that came to my home were very nice. They were concerned about my problem, but the issue that I really have is not with your technicians it’s with your pricing. I feel that fleece me when I bought the system because you knew I was in a desperate situation with my wife’s medical condition charging…
Paid $1,400–1,600OverpricedHVAC system repairHVAC system maintenance
Glenda12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Today James came out to service my air condition. I am so thankful it was him. Not only did he thoroughly service my system, but he took the time to make sure my concerns were addressed and all my questions answered. Thank you James for being so considerate and patient with this 76yr old woman. You truly made me…
HVAC system maintenanceA/C system maintenanceHeating system maintenance
Bob1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Michael Bell was very thorough, efficient and professional.
Paid $1–200Reasonable priceHVAC system maintenance
Sri2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Joe was friendly, thorough, and professional.
Paid $400–600Not sureHVAC system maintenance
Rita6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
James was extremely good with explaining everything and doing some work I didn’t know was needed. We need more technicians like him.
Paid $1–200Great priceHVAC system maintenanceA/C system maintenance
Steve1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Technician very professional and knowledgeable of my HVAC unit. Very happy with my maintenance services.
Paid $2,000+Reasonable priceHVAC system maintenance
Alan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Michael Bell has been very courteous during all his Air Conditioner maintenence trips.
Exhibits knowledge of systems components and functions while expediouusly conducting assigned tasks. .
Paid $1–100Great priceHVAC system maintenance
Fran1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Terry was able to fix my problem.
Paid $1,400–1,600OverpricedHVAC system maintenance
Terry11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★
Went beyond to solve the problem👍 in
Paid $300–400Great priceHVAC system repairHVAC system maintenance
Lynn10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Was later than expected but kept us updated on time. Very professional, explained everything that was done.
Great priceHVAC system maintenance
Sandy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
He was personable and answered my questions fully.
Paid $1–200Reasonable priceHVAC system maintenance
Thomas11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Mike Bell has been our dedicated maintenance tech for quite some time, and he always provides exceptional care. His attention to detail keeps us informed of the needs of our system, yet there is no pressure or upselling.
Also, 1Hour provides a wonderful service contract. They never fail to remind me of scheduled…
Paid $1–100Great priceHVAC system maintenance
Larsin10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Rocky got here quickly identified the issue and took care of the immediate problem.
Paid $700–800OverpricedHVAC system maintenance
GabrielaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
James did a good job. I have been stressed for the last 4-6 months because my last repairman told me I needed 3-4k worth of repairs. James said 250. I feel like he was honest with me and was thorough in his inspection!
Great priceHVAC system maintenance
LonLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
One Hour Air technician Rocky came by today cuz the thermostat had a connection issue. It could not communicate with the system, and it was completely dead. Rocky powered off the breaker to the system itself, then back on after a pause. It came up and started cooling again. Thanks Rocky! I really appreciate the help, especially on a Saturday.
Great priceHVAC system maintenanceA/C system maintenance
Dianna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I found Joe to be professional, knowledgeable, patient, personable & a congenial human being. One Hour did well when hiring Joe as their representative.
Paid $1–100Great priceHVAC system maintenance
Drew6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Robert was great. He fixed everything.
HVAC system repairHVAC system maintenance
Tim11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
One Hour Air has taken care of us for 8+ years and has been amazing. Great customer service, friendly helpful staff, and their techs are top notch. Want to thank Joe Pierce who recently did our spring tuneup. Knowledgeable and professional. Highly recommend One Hour Air and Joe!
Paid $100–200Great priceHVAC system maintenanceA/C system maintenance
Robert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
I am well pleased with the technician and the service that one hour air provided
Paid $1,000+Reasonable priceHVAC system maintenance
Adam4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★
Very thorough walk thru and offered many solutions.
Reasonable priceHVAC system maintenance
MarchelleLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Terry was prompt and thorough. The quote was fair and he got the work done quickly. Very satisfied customer!
Reasonable priceHVAC system repairHVAC system maintenance
Joe13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
One Hour Air was incredibly professional and fair. They told me exactly what I needed to do and they showed me exactly what was needed to be repaired and cleaned. I would definitely use One Hour Air again. Justin was great.
Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenance
Jose2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I have dealt with the Tech named Robert H. twice now and i have been impressed both times. This last time was for the annual check up. He arrived on time and explained what he was doing for both units and the mini split for preventive maintenance. It is obvious that he is a true professional. He has answered all my…
HVAC system maintenanceDuctless heating & A/C services
Sandra4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Joe was very friendly and knowledgeable. I’m happy with the service.
Paid $100–200Reasonable priceHVAC system maintenance
Chad5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Yoany was great! Very knowledgeable and professional. Went the extra mile. Thank you!
Reasonable priceHVAC system maintenanceThermostat repair
StevenLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Great Service every time with One Hour, Technician does a great job with service.Joe did a fantastic job with the service.Thanks
Paid $1,000+Great priceHVAC system maintenanceA/C system maintenanceService not listed
NancyLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Mike Bell did an excellent job fixing our AC. He knew exactly what he was doing and completed the job efficiently.
Paid $1–100Reasonable priceHVAC system maintenance
Chris8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
James was on time and quick. No major issues.
Great priceHVAC system maintenance
Sean8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Terry was right on time,friendly , and professional. Great work!
Paid $400–500Great priceHVAC system maintenance
danLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
The tech, Mike Bell, was thorough and is personable. I like Mike.
Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
Mark6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Terry Bryant is an outstanding tech. He is very knowledgeable, helpful, and professional. He's a keeper!
HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Stillwellmd12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Brandon and crew did a great job on installing/replacing our HVAC in Plano, TX.
On time and very professional. Fair price and unit was made in Texas!
MariaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Excellent technician he explained what was going on with my system did a detailed maintenance check .Mike did find a couple of repairs that my unit needs so I will be asking for Mike's service to repair my unit. I'm very happy with Mike Bell he is a true professional he will definitely be my technician from now on.
HVAC system repairHVAC system maintenance
Paul8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Knows his job well! He found the problem with our A/C unit quickly.
Paid $200–300Reasonable priceHVAC system maintenance
STEVEN8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Very professional
HVAC system maintenance
Heidi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Rocky is such a great guy! He knows us and how we like to approach to maintaining our home.
HVAC system maintenance
Janet2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Jay Bettis is fantastic! He is the epitome of Customer Service. I had a Damper System put in and was having problems with it. Even though it wasn’t his install work, he followed up with me and came out and programmed the thermostats correctly and walked me through everything. I highly recommend Jay and On Hour.
Paid $1–100Reasonable priceHVAC system maintenance
MaryLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Rocky came out to do a season maintenance and was very efficient. I pay a low monthly fee for this service. It gives me a piece of mind knowing my how my system is running. He was nice enough to change out my upstairs filter for me too! We’ve been customers for 5 + years!
Paid $1–100Great priceHVAC system maintenance
Ruben5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★
Tech was helpful and informative. Addressed service quite timely. Paid a lot for an otherwise DYIs, but I expect lasting results for have them done professionally.
Paid $400–500OverpricedHVAC system maintenance
Richard4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Technician Joe Pierce was super helpful explaining the service to us and answered every question we had.
Paid $1–100Great priceHVAC system maintenance
Saira4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Jay was prompt, polite and knowledgeable. Explained all that was going on.
HVAC system maintenance
Steven6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
He was in and out. Every other tech changed the filter he didn’t even ask. But left quotes of things to purchase
Not sureHVAC system maintenance
DawnaLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Jay was very helpful, friendly, and informative
HVAC system maintenance
Austin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Love these guys! They have taken good care of us and every interaction has been easy. Jay was awesome and he has been our tech previously as well. He’s a great communicator and is transparent about his process. He even gave my son some advice because he just got certified in HVAC.
Questions about One Hour Air Conditioning & Heating of Dallas
Is One Hour Air Conditioning & Heating of Dallas good?
Yes by most measures: 4.9★ from 1,246 Google reviews and an Experts Score of 33/100 (grade D), #53 of 67 HVAC contractors we track. 3.9% of reviews in the last two years were 1–2★ (category average 2%).
How much does One Hour Air Conditioning & Heating of Dallas charge?
Customers reported a typical bill of $305 (middle half $54–$771), 5% below the HVAC contractors median of $322.
What do customers hire One Hour Air Conditioning & Heating of Dallas for?
Mostly HVAC system maintenance (196), HVAC system repair (142), a/c system maintenance (118), a/c system repair (109).
Does the owner respond to complaints?
The owner replied to 76% of 1–3★ reviews (category: 63%).
