Is One Hour Air Conditioning & Heating of Dallas any good?
Our verdict: mixed — #53 of 67 HVAC contractors, better than 21%. Customers single out its craft & service and accountability; value is where it trails.
Craft & service — better than 77% of peers
Reliability — 11th percentile
Satisfaction — 10th percentile
Value — 10th percentile
One Hour Air Conditioning & Heating of Dallas for HVAC system repair
Clear ✕144 customers reviewed a HVAC system repair job here and rated it 4.71★. Most paid $1–100 (category typical: $192–$955). For this job it ranks #57 of 60 HVAC contractors we track.
All 144 Google reviews tagged “HVAC system repair” · showing 80
Augustin came to fix the problem but my concern is never the workers as they always do an amazing job. My issue is the equipment is not worthy. I shouldn't be getting replacements parts and other things fixed every few months since the first year ive purchased these 2 units. Im disappointed with the equipment.
Great customer service. Zach explained my issue and fixed it promptly. Highly recommend.
Edit: We returned to One Hour Air because of our positive experience with Mike Bell back in 2023. Our compressor went out, and I will say that they provided a very fast service call. They were prompt, professional, and diagnosed the issue quickly. The reason for the 3-star review: The stars I’m giving are for the…
Zach Williams did an amazing job and quickly identified our problem. He explained to us what we can do to protect our AC in the future and explained each step of what he was doing. Couldn’t recommend a company anymore.
Jay was amazing he’s the best guy in the game! Took care of my problem fast!
Yoany was great! Knowledgeable, thorough and professional.
great guy. very professional
Very nice serviceman and very knowledgeable.
Issues with the outdoor condenser unit which was satisfactorily resolved. Jay Bettis, the technician, was great in getting the unit up and running. Overall satisfied, although I felt it a little overpriced, but this was a late Sunday situation so I would expect a little premium pricing for weekend service
The pre-work quote for replacing a capacitor and a clean was $1.5K, which was already ridiculous, but it was a hot day and so I agreed to that. The tech comes in and the final bill is $2.2K for some refrigerant top off. If you want to pay these prices for people who don't even honestly quote you up front, then go…
Appointment set in less than 24 hours and they accommodated me when requested to move to an earlier date. Capacitor issue, although the part itself may be nominal based on ChatGpt Total Price with discount ended up high. But Uriel was very thorough and professional so I cannot complain about that. Pricing may be…
Middle of the night AC goes out and one hour lived up to their name. Triple digits would have been terrible but got me fixed and I thank you!
I would never recommend nor use this company again. They came out twice to repair my AC when all it needed was to have a clog removed. The technician did not clear the clog and did not replace the safety float correctly, which caused water to overflow and short out my circuit board. When I called them back the next…
AC went out around 9pm we called they scheduled us for the following day. Middle of Aug. 102 degree temp. So very please with them coming out so quick. Tech was very professional and knowledgeable...
One Hour repaired the air conditioner & got it back working properly.
Yoany is great! Very knowledgeable and professional. Unfortunately, I had a 10 year warranty on parts, and there were none on the truck, so I had to pay full price, or wait 2 days for the part to arrive, which in 105÷ degree weather was not an option. Feel a bit swindled. Font believe their slogan. He was late,…
Answered every question friendly and helpful
Rocky the tech was great and very helpful. Got us up and running in no time
Michael Bell was very knowledgeable and was able to fix my issue I’ve been having for over 6 months.
The two technicians that came to my home were very nice. They were concerned about my problem, but the issue that I really have is not with your technicians it’s with your pricing. I feel that fleece me when I bought the system because you knew I was in a desperate situation with my wife’s medical condition charging…
I was at work Stacey said he was professional and keep her informed and called me to let me know what was needed. Would definitely use the company again.
John and Dustin were awesome!! They quickly diagnosed my problem and had my house cooling!!! Same day service when I came home to a hot house. Highly recommend.
Robert was absolutely amazing knew exactly what was wrong and fixed it in record time if I ever needed service again I would only want Robert to be the tech
Great and fast service, even during busy seasons
Great service! Technician was able to fix the unfortunate issues due to prior company’s failure & inability.
We had family coming over for a holiday gathering. The late afternoon before the holiday, our AC stopped working. I called One Hour and Michael Bell came out that same evening. Mr. Bell accessed our problem and explained why we needed an entirely new HVAC system. He was very knowledgeable and helped us through…
Mike showed up on time and was very friendly and he found the problem right away. He had my compressor fixed in no time!! I'm very happy with his work, especially that he showed up at 10 o'clock on a Sunday night, amazing!!
Michael Bell was incredible! He was very polite and fixed the problem super fast! He was also incredibly kind to my five year old son! My family was very grateful for having our AC fixed so quickly on a hot summer night!
We had an emergency situation with an elderly sick person so we really needed someone quickly to fix the air-conditioning, And while we couldn’t get somebody to fix it when went out late at night, Uriel Did get there fairly early the next morning and fixed
Very informative and helpful in helping me understand what was going on with my ac unit.
Our AC tech Jay Bettis did a great job of changing out some broken parts that were causing our system to not run.Worked Very hard and quick and courteous, well done.
Robert was the best he showed up on time and I think Robert.id the most knowledgeable Tech that has ever been to my house for AC repair and or service.
They took care of the repair work though it was a busy day for them.
Jay Betts is an angel!!! He is an example of professionalism and first class customer service’ We struggled with getting our air to work for 5 days. He went over and beyond to get our air conditioner working. He got it working on the first trip out but then it went out again. I called into the office and also spoke…
The tech was knowledgeable, efficient, and timely.
Mr. Bell was professional, proficient and personable!
Awesome fast service and Joe (technician) was awesome. Would definitely recommend. Only knock is that I would have expected the service trip cost to be deducted from the repairs. It wasn’t so the cost was too high give the relative ease of the repair (a simple capacitor).
I’ve had several great experiences with One Hour Rockwall. Each tech has been awesome. My recent visit, Rocky was superb. He explained everything to me to where I could understand. He gave several options to choose from and fixed everything quickly. Highly recommend this company and this tech.
Jay was the 3 rd technician to come out and properly diagnose our AC. He was thorough and finally got to the root of the problem. We were very pleased with his efficiency
Went beyond to solve the problem👍 in
Intermittent issue which was not resolved but Robert left his contact information for future contact.
The technician was very courteous, explained everything and fixed the problem quickly.
Justin was very nice, professional and knowledgeable.
Jason was very knowledgeable and took the time to make sure our unit was still under warranty. He made sure we were ok with everything that needed to be done to get our AC back up and running.
Jay came out within 2 hours of our a/c shutting down. Very professional and quickly resolved the issue. One Hour Air has never let us down.
Robert was great. He fixed everything.
Terry was prompt and thorough. The quote was fair and he got the work done quickly. Very satisfied customer!
One Hour Air was incredibly professional and fair. They told me exactly what I needed to do and they showed me exactly what was needed to be repaired and cleaned. I would definitely use One Hour Air again. Justin was great.
Jay was amazing! Stayed until 11:30 pm to help us work through our issues with HVAC and even a plumbing issue. I hope they pay him good because he’s an incredible employee.
Add Jay to the long long list of qualified, professional, friendly technicians at One Hour. Calm, polite, professional. Another great service call. Thanks Jay. And add Trace to the list. Smart guy and very polite. Update again: Add Joe P. …. Good job Joe. Thanks.
⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about Rocky! He went above and beyond when my air conditioner went out. Not only did he show up promptly, but he worked tirelessly well past 5pm—in the pouring rain—to make sure everything was up and running before he left. His dedication, professionalism, and kindness…
Jay at One Hour was very courteous and did a great job. Thank you for coming out and getting our AC running again on a Sunday!
They were fast, courteous and reliable. I had 2 units down at my business and they were able to be out the same day and had the parts needed to resurrect my old units. They also presented an upgrade quote that was very competitive.
James did a great job! He took time to explain everything so I understood the next steps. My HVAC is in tip top shape thanks to James.
I was very happy with Leo and assistant. The service was excellent!! Leo was very professional, kind, and knowledgeable about what he was doing.
Robert was able to respond with same day service to get our primary n BedroomA/C unit running again. He quickly diagnosed the problem and made the repair so we could get the house cooled for bed time. Thank you!
Yoany was very professional, helpful and answered all my questions and took the time to make sure I understood what my options were. He was quick to arrive and got the job done fast and got it done right!! 😊 Overall One Hour Air is a good company and I've had nothing but good experiences with them in the two times…
Excellent technician he explained what was going on with my system did a detailed maintenance check .Mike did find a couple of repairs that my unit needs so I will be asking for Mike's service to repair my unit. I'm very happy with Mike Bell he is a true professional he will definitely be my technician from now on.
Friendly on time and informative
Uriel did a great job of inspecting and giving us a second opinion/estimate. He also did a good job of explaining what the problem was
Jay was very professional and got my heat working again. Thank you.
Justin was great! Very thorough and explained in good detail
Michael was very knowledgeable and explained in detail what was wrong with our existing machine and the benefits for each level of new AC units. He stayed and walked us through the application process explain what to expect with the install of the new machines and just made us feel good about our decision to go with the new purchase
Jay was very reliable, had great communication, extremely knowledgeable, and excellent bedside manner. Highly recommend!
Mike did a great job! He informed of the problems and the fix. And now my ac is fix no longer humming. Thank you
The technician did a great job. The question remains, why was there a loose connection? This speaks of poor workmanship from the installation
I just wanted to give a BIG SHOUTOUT to One Hour Air tech TK#482 for repairing my HVAC unit/system and getting it back up and running and giving me some tips on preventive maintenance upkeeps…very good tech…now, ordering the part and getting scheduled for installment is another issue but the family’s enjoying a…
Called on Thanksgiving and they came the same day! It was an emergency call with the heater gone out at my elderly mothers. Uriel was professional and on time and very thorough with the inspection and solution! Can’t thank you all enough! Saved the day!
Today is Thanksgiving. Appreciate very much just coming and finding the problem. It was prompt efficient and polite. Thank you.
I work with One Hour Air since over 3 years now, and they were always very friendly and professional.
I am VERY disappointed and upset with the lack of integrity, and the dishonesty exhibited by your technician Jay. He was dispatched to my parents home yesterday evening (10/28) for a no cool call. Upon arrival, my parent’s compressor on their Goodman HVAC system was not running. Jay found that the system was low on…
Technician was very proficient and friendly.
Robert came out ahead of schedule and thoroughly checked my 6 month old HVAC system for a fan blowing way too loud and uneven cooling. He adjusted things inside and at the compressor. Now l’d say it’s the best system l’ve ever had. Thanks for sending such a great technician!
Jay went above and beyond what needed to be done to get my stubborn a/c back up and running. Great tech and all around great person. Very dedicated. Top notch.
Rocky was so nice!
Rocky was great, highly recommend him!
Just was fantastic and explained every part of the process to help me make the best and educated decision for my family
Ze was amazing at diagnosing the issues with the drain pan and capacitor for the AC system. He was very thorough with explanation and provided me with 3 different types of solutions based on what I wanted to do. Really thankful for the transparency and professionalism.
Always quick to respond with great service. The technicians from One Hour Air are awesome. Shout out to Jay for his quick help today! Thank you!
Zenas was fantastic! He came out on Labor Day and helped diagnose the issues issue with my A/C. He was polite, efficient, friendly and really helped with our AC problem. Heartily recommend!!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about One Hour Air Conditioning & Heating of Dallas
Is One Hour Air Conditioning & Heating of Dallas good?
Yes by most measures: 4.9★ from 1,246 Google reviews and an Experts Score of 33/100 (grade D), #53 of 67 HVAC contractors we track. 3.9% of reviews in the last two years were 1–2★ (category average 2%).
How much does One Hour Air Conditioning & Heating of Dallas charge?
Customers reported a typical bill of $305 (middle half $54–$771), 5% below the HVAC contractors median of $322.
What do customers hire One Hour Air Conditioning & Heating of Dallas for?
Mostly HVAC system maintenance (196), HVAC system repair (142), a/c system maintenance (118), a/c system repair (109).
Does the owner respond to complaints?
The owner replied to 76% of 1–3★ reviews (category: 63%).
