Is One Hour Air Conditioning & Heating of Dallas any good?
Our verdict: mixed — #53 of 67 HVAC contractors, better than 21%. Customers single out its craft & service and accountability; value is where it trails.
👍 Strengths
Craft & service — better than 77% of peers
👎 Watch-outs
Reliability — 11th percentile
Satisfaction — 10th percentile
Value — 10th percentile
Need a specific job done? See what customers paid and said about it here.
77 customers reviewed a install AC job here and rated it 4.90★. Most paid $1–200 (category typical: $1.5k–$3.2k). For this job it ranks #41 of 59 HVAC contractors we track.
All 77 Google reviews tagged “Install AC” · showing 20
Dana7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They came out same day. Jay was fantastic and so kind for coming out in the middle of the night to help diagnose the problem. He helped us get a new unit and get the install scheduled for the next morning. Less than 24 hours from when out AC went out, we were back cooling down again. Thank you to the whole team.
Reasonable priceHeating system installationInstall ACThermostat installation
Alison2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Zach was absolutely amazing. I was worried that there was going to be another problem with my AC and I was nervous. My kitchen and dining area didn't have air flow after my new unit was installed. Come to find out it was an error on the home builders part and Zach was a rockstar and corrected the mistake for them.…
Paid $1–200Great priceA/C system repairInstall thermostatInstall AC
PrestonLocal Guide · 151 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
We had family coming over for a holiday gathering. The late afternoon before the holiday, our AC stopped working. I called One Hour and Michael Bell came out that same evening. Mr. Bell accessed our problem and explained why we needed an entirely new HVAC system. He was very knowledgeable and helped us through…
Reasonable priceHVAC system repairHeating system installationInstall AC
Johnnie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I have never left anyone a review good nor bad but this guy is by far the best. Came for a simple blower motor not grounded, left me feeling great about the promotions they were having for my new have system that I (knew I might need). He was so respectable and knowledgeable on their equipment dos and donts but…
K5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We came home from vacation and our AC was dead. Jay came out at 1:00am to diagnose our system. We needed an entire new system, which didn’t surprise us. They had us all set in the afternoon. Highly recommend.
Reasonable priceInstall AC
Stillwellmd12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Brandon and crew did a great job on installing/replacing our HVAC in Plano, TX.
On time and very professional. Fair price and unit was made in Texas!
E6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
They were great! On time, very nice and got the job done!
Reasonable priceHeating system installationInstall AC
ShariLocal Guide · 57 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Jay was great. He came in late last night and got me running and came back early this afternoon and replaced the part that needed replacing. Thank you so much!
HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
LLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Jeff6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Michael was very knowledgeable and professional today. He went into depth of what we had and did not have. He explained everything thoroughly and answered every question we had. We were very pleased with all the guarantees. The best part is the price was reasonable and thrbnew AC will be installed thr following day. Thank you Michael!
Fran6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
All above the men who have come very polite and helpful
HVAC system repairInstall ACHVAC duct & vent installation+ Responsiveness+ Professionalism
ChrisLocal Guide · 171 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Michael was amazing!!! He didn’t try to upsell us on anything or give us more than what we needed. It was a very great experience that allowed us to make a big purchase without feeling any kind of regrets whatsoever. Great guy and me and my wife wish him the best
MeLiMelLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Michael Suarez was extremely professional, took his time, was extremely knowledgeable in his field and helped explain the process. Pricing was very reasonable and the service time and flexibility was perfect! I would definitely recommend One Hour Air to everyone I know. Thanks!
Kari10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Efrain and his install partner were on time, professional and knowledgeable throughout our installation process. From our original service call to the final decision to purchase a new ac system and installation, One Hour was AMAZING!! I would highly recommend them to anyone needing HVAC work!!
olin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Could not have asked for a better professional person to install my hvac system
Install AC+ Punctuality+ Quality+ Professionalism
Bev-3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Everyone I dealt with was very personable and professional. They were willing to work with me at every turn. I am so happy that I called 1 hour Air!
Stacy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Zac was professional and gave us enough information to make an informed decision about our purchase. There was no pressure, which I appreciate.
LindseyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Mike was very professional and helpful! He was fast once the part came in to make repairs!
Install ACHVAC duct & vent installationHeating system repair+ Punctuality+ Value
Ebony9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★
So far my new ac unit and furnace are working fine but I had also asked them to put a new vent in our laundry room but because our crawl space was small I felt like he didn't want to go through the trouble of installing it and just told me "there wasn't enough room" I gonna get a second opinion and probably won't…
Install ACHVAC duct & vent installationHeating system installation
DeboraLocal Guide · 64 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
This is my 2nd unit bought from One Hour Michael was very knowledgeable, proficient and very detailed in quoting my offer. I have one unit already installed by One Air so when my unit went out I knew I would be using them again. Very satisfied customer
Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
Questions about One Hour Air Conditioning & Heating of Dallas
Is One Hour Air Conditioning & Heating of Dallas good?
Yes by most measures: 4.9★ from 1,246 Google reviews and an Experts Score of 33/100 (grade D), #53 of 67 HVAC contractors we track. 3.9% of reviews in the last two years were 1–2★ (category average 2%).
How much does One Hour Air Conditioning & Heating of Dallas charge?
Customers reported a typical bill of $305 (middle half $54–$771), 5% below the HVAC contractors median of $322.
What do customers hire One Hour Air Conditioning & Heating of Dallas for?
Mostly HVAC system maintenance (196), HVAC system repair (142), a/c system maintenance (118), a/c system repair (109).
Does the owner respond to complaints?
The owner replied to 76% of 1–3★ reviews (category: 63%).
