Is One Hour Air Conditioning & Heating of Dallas any good?
Our verdict: mixed — #53 of 67 HVAC contractors, better than 21%. Customers single out its craft & service and accountability; value is where it trails.
👍 Strengths
Craft & service — better than 77% of peers
👎 Watch-outs
Reliability — 11th percentile
Satisfaction — 10th percentile
Value — 10th percentile
Need a specific job done? See what customers paid and said about it here.
51 customers reviewed a repair HVAC job here and rated it 4.88★. Most paid $400–600 (category typical: $236–$840). For this job it ranks #40 of 51 HVAC contractors we track.
All 51 Google reviews tagged “Repair HVAC” · showing 40
Mark6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Great service, responsiveness.
Repair HVAC+ Responsiveness+ Punctuality+ Quality
Dale3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I was at work Stacey said he was professional and keep her informed and called me to let me know what was needed. Would definitely use the company again.
Paid $400–600Reasonable priceHVAC system repairA/C system repairRepair HVAC
Chris3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They were fast, courteous and reliable. I had 2 units down at my business and they were able to be out the same day and had the parts needed to resurrect my old units. They also presented an upgrade quote that was very competitive.
Paid $1,000+Reasonable priceHVAC system repairRepair HVAC
JillLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Jay was very reliable, had great communication, extremely knowledgeable, and excellent bedside manner. Highly recommend!
Great priceHVAC system repairHeating system repairRepair HVAC
ShariLocal Guide · 57 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Jay was great. He came in late last night and got me running and came back early this afternoon and replaced the part that needed replacing. Thank you so much!
HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
MarilynLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
So very grateful for the expertise of the people who come and take care of my AC and Heater. Bravo. 5 stars
Justin did a fantastic professional job on my house today.
HVAC system repairHeating system repairInstall thermostat+ Responsiveness+ Quality+ Professionalism
EddieLocal Guide · 94 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Justin Sulak was my service tech today and I will request him on all future services. Great young man, and excellent demeanor and a standup individual, definitely an asset to your business. Your company and the service provided are consistently top notch,from the girls on the phone to the guys that come to the house. Excellent company to do business with!
Repair HVAC+ Responsiveness+ Punctuality+ Quality
Hunter8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
I have been using this company for almost a year. If I could give ZERO stars I would. We have to get a tech out here very month to “Fix” a brand new system that we payed 26k for. Yes we overpaid. Oh well it’s past that. The fact that every time the weather changes I have to call them to get this system working is…
A/C system maintenanceHeating system maintenanceHVAC system maintenance− Quality− Value
CalebLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Excellent AC repair! Literally One Hour! Don’t wait, even on weekends. These guys act fast. Great customer service. Mike, our technician was excellent and got us cooled off in no time.
Highly recommend!
HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
CrackerLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Our heat pump quit because of high line pressure. Problem was quickly repaired and right before a cold front.
A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Jerry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Mike repaired the heater fan and adjusted the system
Repair HVAC+ Responsiveness
ODDLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Called in at 8:15, had a guy at my house by 9. He let me know what was wrong in plain terms and was able to get my AC to a working state in no time. Left no mess and was very friendly!
A/C system maintenanceA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
Manny5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
He was very nice and transparent on our situation. Couldn’t ask for more communication.
HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
KodyLocal Guide · 260 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Justin who serviced us was awesome. Super Friendly and respectful and was overall a good worker and person. Kids also loved him. Ask for Justin when calling for service.
Paul2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Cody was great! Took time to inspect issue and made good recommendations. Fair on price also.
A/C system repairRepair HVAC
Mark1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
This is the second time I have used this company. Both times they where on time fast, friendly and got my system up and running. Cody did a great job troubleshooting the issue and double checking the HVAC system. Then took his time to explain what he found. Best in Fort Worth in my opinion.
A/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
jamesLocal Guide · 277 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Justin did a great job. by replacing a defective part that caused our AC not to cool.
A/C system repairRepair HVAC+ Professionalism
AquaLocal Guide · 82 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Not many places to call late on a hot summer night when the AC goes down. Scary stuff. One Hour was there and arranged to get my AC back next day (also hot). It didn’t take long to define and fix the problem. Communication was good each and every step - both what he was doing and cost implications. Professional…
Repair HVAC+ Responsiveness+ Punctuality+ Quality
JeffLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Bradley came earlier than 515pm and found and fixed the problem quickly. It was aelted wire on the compressor so an easy fix though like all things A/C a bit pricey but he was able to fix it and I'm now getting cool air into my house I was sitting in 82 degrees but in Texas we will be around a high of 97 not…
A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
AmandaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Every time we use One Hour they are super communicative. Phone call/text to book appointment. I personally love the text option as I never have to worry about missing a phone call from an unknown number. They send a picture of your technician along with a link to learn more about them before they show up. The techs…
SimpleMan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Jay was professional and thorough. He explained the repair. Excellent in every way.
Repair HVAC+ Responsiveness+ Punctuality+ Quality
JoeLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
Brad came back to work on the heating unit and correct the problem missed early, he even tried to go beyond and get a part from home depot to fix the problem, the next mornining his supervisor called to make things right and make sure we were satisfied customers. Both went are god representatives for the company
HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
TLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
James was awesome and Shelbi was super responsive to all my questions about scheduling! James came out, diagnosed our problem, and fixed it right then & there. He even gave us pointers on how to make our AC run more efficiently and little maintenance/upkeep things to do to extend the life of our AC unit.
HVAC system maintenanceRepair HVAC+ Quality+ Professionalism+ Value
JuanitaLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
James did a wonderful job. Had it getting cold in no time. I will be a regular customer.
He told me things I would never have thought of. He came out at 11 pm which most companies wouldn't even think about doing.
Repair HVAC
Ted2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Start capacitor was bad. I provided them details of my diagnosis as well as part numbers. This helped them arrive with the part. Most repair company’s don’t listen they did and we were up and running with cool air before bed time excellent response
Repair HVACService not listed+ Responsiveness+ Professionalism
Daniel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
After a negative experience yesterday, Company management worked around the clock to deliver positive results today. Thanks to Matt and Cody we are operating today.
Repair HVAC+ Responsiveness+ Professionalism
Laurene11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
We had a late night AC issue and Wiley showed up earlier than expected with a smile and great sense of humor. He is knowledgeable and explained everything he was doing. He got the job done quickly and efficiently. We highly recommend him!
Repair HVAC+ Responsiveness+ Punctuality+ Quality
Jeremy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
It’s hard to get good AC in the wild Wild West. Thank Jesus for Cody “I’ll be your huckle baker”. My outside unit was pistol whipped in less than an hour and a 1/2. I looked like someone had just walked over my grave when he spun his 5/16 through his fingers and swiftly plunged it into his tool belt. With a wink and…
Jessica6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
This company is the one to call if you AC problems. No matter what time it is they will come to the rescue.
HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Melissa7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Excellent service after hours. Highly response and professional. Would definitely recommend them.
JeromeLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Wiley was outstanding. Explained everything he was doing as he was doing it. Showed his expertise. Best of all got me up and running within 30 minutes.
Marquita6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Preston is a lifesaver! Saved me from the heat reall fast!
A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Carolyn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Rating only, no written review.
Repair HVAC+ Quality+ Professionalism
Brian6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Todd3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Tracy12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Heating system installationRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
manuel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Heating system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
Danny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
EvanLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
Allegra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Heating system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
Questions about One Hour Air Conditioning & Heating of Dallas
Is One Hour Air Conditioning & Heating of Dallas good?
Yes by most measures: 4.9★ from 1,246 Google reviews and an Experts Score of 33/100 (grade D), #53 of 67 HVAC contractors we track. 3.9% of reviews in the last two years were 1–2★ (category average 2%).
How much does One Hour Air Conditioning & Heating of Dallas charge?
Customers reported a typical bill of $305 (middle half $54–$771), 5% below the HVAC contractors median of $322.
What do customers hire One Hour Air Conditioning & Heating of Dallas for?
Mostly HVAC system maintenance (196), HVAC system repair (142), a/c system maintenance (118), a/c system repair (109).
Does the owner respond to complaints?
The owner replied to 76% of 1–3★ reviews (category: 63%).