HVAC CONTRACTORS · PHOENIX, AZ
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%68+29.7Reliability 19%66+12.4Value 13%84+10.5Momentum 10%38+3.8Track record 9%19+1.7Accountability 6%67+4.2Experts Score= 62Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%68+29.7Reliability 19%66+12.4Value 13%84+10.5Momentum 10%38+3.8Track record 9%19+1.7Accountability 6%67+4.2Experts Score= 62Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCOREOne Hour Heating & Air Conditioning of West Valley
Better than 70% of HVAC contractors · #20 of 67
5.0★514 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
One Hour Heating & Air Conditioning of West Valley for heating system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Heating system repair”
SamanthaLocal Guide · 502 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Outstanding Service from Corey – A True Professional with Heart Corey from One Hour Heating and Air Conditioning was an absolute lifesaver during one of the most stressful times we've experienced. It was extremely hot outside, and our air conditioner had completely broken down — we were overwhelmed and unsure of…
Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
DorothyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Exceptional Service and Support – Highly Recommend! I can’t say enough good things about One Hour Heating and Air Conditioning! I first reached out to them for an emergency air conditioning issue, and even though it was in the middle of the night, Britney took my call with such warmth and professionalism. It was a…
Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rating only, no written review.
Reasonable priceHeating system repair
vs category
Blue = One, grey = HVAC contractors average
Rating over time
Price
$251-22% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Great price 50%Reasonable 46%Overpriced 0%Not sure 3%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%68+29.7Reliability 19%66+12.4Value 13%84+10.5Momentum 10%38+3.8Track record 9%19+1.7Accountability 6%67+4.2Experts Score= 62Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
68
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
66
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
84
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
38
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
19
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
67
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0
