Trae OtwellLocal Guide · 32 reviewsTotal number of Google reviews Trae has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat company to work with. They do great work at a reasonable price.
One Man & A Toolbox
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty32−6.8Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 22 TV mounting servicesPosition by Experts Score among all companies we track in this category. · better than 10%
4.7 ★★★★★ 209 Google reviews · 24 photos
89%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
62%reviews answered by the owner
Oct 2026latest review
One Man & A Toolbox at a glance
Customers frequently praise the company for punctual arrivals, clear communication, and reasonable pricing across various tasks including plumbing, deck repairs, and art installation. Positive reviews highlight professional conduct and the ability to resolve issues quickly, even when mistakes occur. However, lower-rated feedback cites problems with unresponsive communication, rude phone interactions, and incomplete or sloppy work that required follow-up from other contractors.
- Google rating: 4.7 out of 5 from 209 reviews (89% five-star).
- Reviews on this page: 209 Google reviews (177 with written comments, 7 with photos).
- Owner responses: the business replied to 62% of reviews.
- Most recent review: October 19, 2026.
- Service: TV Mounting Service serving Birmingham, Alabama.
Data from Google, last updated November 2, 2026.
Score profile vs other TV mounting services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Man & A Toolbox: 76/100 on this factor. Category median: 96.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Man & A Toolbox: 59/100 on this factor. Category median: 94.C
59
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Man & A Toolbox: 32/100 on this factor. Category median: 99.D
32
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Man & A Toolbox: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Man & A Toolbox: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Man & A Toolbox: 41/100 on this factor. Category median: 80.C
41
Bar = this company · dark tick = category median.
Star ratings
209 Google reviews we collected
- 5 stars18789%
- 4 stars42%
- 3 stars00%
- 2 stars42%
- 1 star147%
Praise vs complaints
Phrases our text analysis found in 177 written reviews
- Praise31094%
- Complaints206%
Topic share
How often each topic comes up in the written reviews
- Quality & results8526%
- Staff & attitude7924%
- Speed & response6520%
- Would recommend5517%
- Communication216%
- Price & value155%
- Honesty & trust103%
What customers talk about
We read 177 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“One Man & A Toolbox is a reliable and exceptional service provider for Marcia Weber Art Objects!”
“…, I got confused when she provided pricing and when I asked she had a terrible attitude - you should listen how your employees are answering the calls…”
“They were polite and did what they said they would.”
“…d to try to get service with them and the lady that answered was very rude, I got confused when she provided pricing and when I asked she had a terrib…”
“They took immediate responsibility for their mistake, had their plumber out the next day to fix the problem.”
“I love having a project delayed by weeks due to lack of contact.”
“I highly recommend this company for all the jobs you need done!”
“Would recommend to stay away if you care at all about how the work looks.”
“He was great at keeping me informed and explaining the processes and did a fantastic job.”
“Everything looks amazing and was completed at a very good price.”
“00 in materials yet he reused part of my existing wood, and the handrail is so flimsy if you lean against the center the handrail it will rip off the deck.”
“If you need reliable work done at your house or business, One Man and a Toolbox is the way to go.”
People customers mention
- Tony 15 reviews
- Jessica 6 reviews
- Jason 4 reviews
- James 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired One Man & A Toolbox for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
HollyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I was so pleased with all the work that Zack did. Amazing work and courteous too. I highly recommend this company for all the jobs you need done!
Great priceGeneral repairsService not listed
Michele3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This company was actually doing work on another job and inadvertently caused me to lose water service. They took immediate responsibility for their mistake, had their plumber out the next day to fix the problem. They were honest and quick to fix the problem. The owner called to say they would not leave the site…
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Was very inpressed with Tony’s patience with me seeing how I knew nothing about fixing toilets and fixtures. I would highly recommend “One Man And A Toolbox” for any type maintenance repair
Plumbing fixture installation
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
One Man & A Toolbox is a reliable and exceptional service provider for Marcia Weber Art Objects! I have used their handyman and art installation services, and every experience has been smooth and hassle-free. The staff is very professional, friendly, and efficient—completing every project in a timely and…
Carl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had them rebuild my deck. They did a fine job. Their customer service, with Jay, was also excellent. After a slight mix-up, they came back immediately to fix some areas they overlooked.. Reasonably priced also. Very good work and service. Highly Recommend.
General construction
Karla7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was referred to One Man and a Toolbox after multiple problems with different contractors and getting a plumber to show up to do some plumbing. Tony came out to the house twice. Once to set 2 new toilets and hook up bathroom and kitchen sinks and then a second time to unclear a slow drainage issue. He was great at…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs | 28 | — |
| Home maintenance & repairs | 13 | — |
| General construction | 11 | — |
| Exterior painting | 10 | — |
| Light fixture installation | 10 | — |
| Painting | 9 | — |
| Interior painting | 6 | — |
| Drywall repair | 6 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 209 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
HollyLocal Guide · 19 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was so pleased with all the work that Zack did. Amazing work and courteous too. I highly recommend this company for all the jobs you need done!
- Price assessment: Great price
- Services: General repairs, Service not listed
Michele Cunningham3 reviewsTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis company was actually doing work on another job and inadvertently caused me to lose water service. They took immediate responsibility for their mistake, had their plumber out the next day to fix the problem. They were honest and quick to fix the problem. The owner called to say they would not leave the site until the problem they caused was resolved.I will call them and recommend them because they owned up to their mistake and quickly made it right. They were polite and did what they said they would.
Linda G8 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRepairs done right and on time. Will recommend your service to anyone who asks!
- Services: Home maintenance & repairs
Response from the owner · 10 months ago
Thanks for the comments and the opportunity!
Sharon Anderson1 reviewTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas very inpressed with Tony’s patience with me seeing how I knew nothing about fixing toilets and fixtures. I would highly recommend “One Man And A Toolbox” for any type maintenance repair
- Services: Plumbing fixture installation
Response from the owner · 11 months ago
Thanks so much for your comments and your business!
Mary Smith5 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOne Man & A Toolbox is a reliable and exceptional service provider for Marcia Weber Art Objects! I have used their handyman and art installation services, and every experience has been smooth and hassle-free. The staff is very professional, friendly, and efficient—completing every project in a timely and high-quality manner.They took great care in the installation of our artworks, ensuring every piece was perfectly aligned and securely installed. Tony and his team guided us every step of the way and paid attention to every detail. Their service for Marcia Weber Art Objects' artworks is truly best in class. Highly recommended for anyone needing professional, careful, and reliable handyman or art installation services.
Response from the owner · a year ago
Thank you so much for your comments and your business!
Carl3 reviewsTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad them rebuild my deck. They did a fine job. Their customer service, with Jay, was also excellent. After a slight mix-up, they came back immediately to fix some areas they overlooked.. Reasonably priced also. Very good work and service. Highly Recommend.
- Services: General construction
Response from the owner · a year ago
Thanks so much for your comments and your business!
Karla Gealow7 reviewsTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was referred to One Man and a Toolbox after multiple problems with different contractors and getting a plumber to show up to do some plumbing. Tony came out to the house twice. Once to set 2 new toilets and hook up bathroom and kitchen sinks and then a second time to unclear a slow drainage issue. He was great at keeping me informed and explaining the processes and did a fantastic job. I highly recommend One Man and a Toolbox!
Response from the owner · a year ago
Thanks so much for your business and your comments!
calisouthqueenLocal Guide · 26 reviewsTotal number of Google reviews calisouthqueen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI needed plumbing work done on my toilet. I called another handyman to do the job and they never showed up to our appointment and avoided my phone calls! I was in desperate need to get my toilet fixed. I called One Man & A Toolbox and less than TEN MINUTES LATER, the plumber was here and ready! He fixed my toilet and cleaned up behind himself! The gentleman was courteous, professional, efficient, and quick! He really saved the day! I give them a 10/10 highly recommend!
Response from the owner · a year ago
Thanks so much for your comments and for your business!
Caroline Spruiell1 reviewTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTony was great! He was very helpful and worked with us while having guests in-store to keep everyone satisfied.
Response from the owner · a year ago
Thank you for your business and your comments!
Business details
- Address: 3249 Lorna Rd, Birmingham, AL 35216
- Phone: (205) 823-2111
- Website: oneman-toolbox.com
- Service area: Birmingham, AL