iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty80−2Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 28%
4.9★★★★★92 Google reviews · 24 photos
97%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate One Star Flooring Inc. 4.9 out of 5 based on 92 reviews, with the owner responding to 64 percent of comments. Customers frequently praise the company for professional hardwood installation, refinishing, and repair services, highlighting punctuality, honest communication, and reasonable pricing. Recurring themes include thorough cleanup and attention to detail during projects. However, low-star reviews indicate a pattern of unresponsiveness after initial consultations, where potential clients report that the company failed to provide quotes or reply to follow-up messages.
Google rating: 4.9 out of 5 from 92 reviews (97% five-star).
Reviews on this page: 92 Google reviews (76 with written comments, 24 with photos).
Owner responses: the business replied to 64% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
One Star Flooring Inc.Tile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Star Flooring Inc.: 89/100 on this factor. Category median: 93.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Star Flooring Inc.: 85/100 on this factor. Category median: 92.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Star Flooring Inc.: 80/100 on this factor. Category median: 99.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Star Flooring Inc.: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Star Flooring Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Star Flooring Inc.: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
92 Google reviews we collected
4.9of 5
5 stars8997%
4 stars11%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 76 written reviews
98%praise
Praise15498%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price542%
Reasonable758%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4126%
Would recommend3321%
Staff & attitude2717%
Price & value2315%
Speed & response2013%
Honesty & trust74%
Communication64%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Juan and his team did an excellent job on our floors and our staircase.”
“they are very good at keeping things clean before they left, I highly recommend One Star Flooring for your hardwood flooring installation”
“They’re professional and easy to communicate with, and I’d definitely recommend reaching out to them if you’re looking for flooring work.”
“Great people to deal with—honest, straightforward, and very reasonable with their pricing.”
“You can really tell they know what they're doing, as they paid attention to every detail and finished right on time.”
“Honestly, I couldn't be happier—they installed my flooring, and the finish turned out impeccable.”
“He was easy to work with and the end product is what we wanted!”
People customers mention
Juan3 reviews
Carlos3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired One Star Flooring Inc. for 8 kinds of job. Pick one to see what they paid and said.
MMary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The worker who repaired my kitchen floor spent a considerable time making sure what he did was accurate. When he was done, he cleaned everything up and even hauled out the damage flooring.
Reasonable price
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Juan and crew, did a phenomenal job on installation of ourr Prefinished hardwood floors. They covered the first flood staircase and second floor and it looks fantastic. they are very good at keeping things clean before they left, I highly recommend One Star Flooring for your hardwood flooring installation
Great price
YYvette5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great people to deal with—honest, straightforward, and very reasonable with their pricing. They’re professional and easy to communicate with, and I’d definitely recommend reaching out to them if you’re looking for flooring work.
MMike6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Juan and his team did an excellent job on our floors and our staircase. He was easy to work with and the end product is what we wanted!
JJorge2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great work great people great experience they make my home look awesome I personally recommend one star flooring 👍🏼.
Great price
TTosh10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Exceptional service !! He did my floor it looked great then i noticed a small area that needed a touch up months after came back and did it for me !! Juan is the man
The worker who repaired my kitchen floor spent a considerable time making sure what he did was accurate. When he was done, he cleaned everything up and even hauled out the damage flooring.
Price assessment: Reasonable price
Response from the owner · a week ago
Mary Lynn, I’m so glad to hear that our team took the time to ensure your kitchen floor repair was done to your satisfaction. Our goal is always to leave your space looking great, and I appreciate you highlighting the cleanup as well. Thank you for sharing your experience!
J
John Purtell1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Juan and crew, did a phenomenal job on installation of ourr Prefinished hardwood floors. They covered the first flood staircase and second floor and it looks fantastic. they are very good at keeping things clean before they left, I highly recommend One Star Flooring for your hardwood flooring installation
Price assessment: Great price
Response from the owner · 2 weeks ago
It’s wonderful to hear that you’re thrilled with your prefinished hardwood floors, John! Juan and the team always strive for top-notch quality and cleanliness, and I’m glad their hard work made a difference in your home. Thank you for your recommendation!
K
Karla Patino11 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
Karla, your appreciation for our honesty and respect means a lot to us. We're committed to delivering a positive experience, and it's wonderful to hear we succeeded with you!
R
Ronald Gage1 reviewiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Great people to deal with—honest, straightforward, and very reasonable with their pricing. They’re professional and easy to communicate with, and I’d definitely recommend reaching out to them if you’re looking for flooring work.
M
Mike Heatwole6 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
