Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
One Stop Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%68+16.5Value 14%93+13.2Replies to reviews 7%37+2.6Momentum penalty61−3.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

One Stop Auto Care

Los Angeles, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #309Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 459 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Stop Auto Care is better than 82% of auto repair shops.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Stop Auto Care is better than 68% of auto repair shops.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.One Stop Auto Care is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.One Stop Auto Care is better than 93% of auto repair shops.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Stop Auto Care is better than 61% of auto repair shops.B
61
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Stop Auto Care is better than 37% of auto repair shops.D
37

Reviews for your job

Customers hired One Stop Auto Care for 8 kinds of job.

One Stop Auto Care for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#156 / 241
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Brakes”

DanielaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The service and staff here is so wonderful, kind, and are very thorough in explaining the needed repairs/prices. My brake pads and rotors needed replaced and it only took a day for me to get my car back completely fixed and safe! I’ll be honest, I don’t know anything about cars, so it’s a bit intimidating for me…

Reasonable priceGeneral repairs & maintenanceAuto brake repairBrakes
StellaLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This review is long overdue! I want to take a moment to show my appreciation to the amazing staff at One Stop Auto Care. They’re a family-owned shop, proudly accredited by the City of Eagle Rock for their many years of dedicated service to the community. I’ve had the privilege of knowing them for a couple of years…

Reasonable priceTiresGeneral repairs & maintenanceEngine repair
SaraiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I went in to check on my front rotors they were making a terrible sound. Ariel took a look at my car and said I couldn’t drive it in its condition. They immediately took my car in. Hooked me up with a discount to a local enterprise and I was in a rental car with 45 minutes. Ariel and Gio were very helpful, generous…

Brakes
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Knowledgeable and friendly

Auto battery maintenanceAuto maintenanceBrakes
Salsita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Just moved back to my hometown but needed to find a new mechanic now. Found them on Yelp and picked them based on the honest reviews already. They are family owned shop in my neighborhood which brings me more joy they are still here. They were very through and detailed in the explanation. Greatly appreciate that.…

Air & cabin filter replacementAuto emissions testingBrakes
Maeve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

One Stop Auto Care is amazing! I found them on yelp searching for a car shop that also deals with electrical issues as several shops could not figure out why my car alarm wouldn't stop beeping. Ariel and his team made a full-car inspection of my car to make sure i was aware of every component. They don't push you to…

Auto maintenanceBatteryBrakes
Emma4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super friendly and willing to take their time to really explain things. I would definitely recommend this shop to anyone who gets nervous about taking their car in!

Auto battery replacementBrakesAuto engine diagnostic
Raimundo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had major transmission work done on my 1966 mustang with “One stop”. My 66 is now running like a dream… it was worth every pennny. I can’t say enough about the level of quality of work and customer service I received. Ariel, Gio and Memo did a great job of keeping me updated with my cars progress every stap of the way.

Customer photo from Raimundo's review
BrakesElectrical repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Rolf4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Not sureTransmissionAir & cabin filter replacementTires
Hobert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BrakesElectricalAuto engine diagnostic
jose4 years ago★★★★★

Rating only, no written review.

BatteryBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Mario9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Brakes+ Quality+ Professionalism
Micah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto detailingBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 55%Overpriced 9%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance53—
Oil change43—
Tires21—
Vehicle Inspection21—
Auto engine diagnostic18—
Auto maintenance17—
Wheel alignment16—
Brakes15—

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