Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Customers frequently cite fast turnaround times, transparent communication, and fair pricing for services like engine rebuilds, tire installation, and diagnostic inspections. The shop often provides detailed estimates with photos and accommodates same-day appointments. However, several low-star reviews criticize high repair quotes compared to other shops, billing for parts not installed, and slow responses to appointment requests.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
459 Google reviews we collected
Phrases our text analysis found in 325 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 325 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“One Stop and their team are highly knowledgeable, honest and forthright.”
“They're not very professional and honestly unorganized made me wait 4hrs for a check engine diagnostic to get a head gasket replacement with no sign o…”
“They fixed the problem in 30 minute at a reasonable price.”
“Worst experience of my life!”
“As a single woman it's hard to find a place that you can trust and won't take advantage of you.”
“Instead, they took my money, did shoddy work, never tested the outcome, and sent me onto the road in a potential accident waiting to happen.”
“They got my car in last minute, took care of it quickly and were very friendly and professional!”
“Great communication, friendly service, quick turnaround.”
“Every time I come in they try their best to give a fair price and their service is efficient and they do great work.”
“This place is simply overpriced!”
“Highly recommended, these guys are very professional.”
“Cannot recommend them enough!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired One Stop Auto Care for 8 kinds of job. Pick one to see what they paid and said.
They couldn’t diagnose the problem with my sunroof which was disappointing, BUT they didn’t charge me for their time to inspect it and take a look. Incredible customer service, IMO. Would recommend!
Thank you so very much for fixing my car!! The repair was quick. Ariel explained everything. GREAT STAFF I I will refer my friends and family to One Stop Auto .
Replaced driveshaft. One day service. Very satisfied with service and price ! I will return return for service when I have a problem.
One Stop Auto Care in Eaglerock has been our "goto" auto shop for a number of different cars over the years. They're like part of the family! Great service, great prices, fast and efficient.
They really took care of me and rebuild the engine of my Tacoma. Very professional through and through. It’s been a few months so far and the engine has been running great!!
First time customer and I’m happy with my experience. Before coming here I went to a few other places but they made the problem sound bigger than it was and they wanted to overcharge me. It’s good that I kept on looking for another auto repair shop and came across to this one. They fixed the problem in 30 minute at…
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 53 | — |
| Oil change | 43 | — |
| Tires | 21 | — |
| Vehicle Inspection | 21 | — |
| Auto engine diagnostic | 18 | — |
| Auto maintenance | 17 | — |
| Wheel alignment | 16 | — |
| Brakes | 15 | — |
4.8 ★★★★★ 459 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They couldn’t diagnose the problem with my sunroof which was disappointing, BUT they didn’t charge me for their time to inspect it and take a look. Incredible customer service, IMO. Would recommend!
Thank you so very much for fixing my car!! The repair was quick. Ariel explained everything. GREAT STAFF I I will refer my friends and family to One Stop Auto .
Thank you for sharing your feedback, Sharon! We’re happy to hear that our team was able to jump into action, address the problem, and get your vehicle back on the road quickly. We truly appreciate the trust you’ve placed in us and look forward to helping you and your family on your next visit. Thank you for being part of the One Stop family!
Replaced driveshaft. One day service. Very satisfied with service and price ! I will return return for service when I have a problem.
Thank you for sharing your feedback, Terry! We are happy you had a great first time experience and we appreciate your trust and faith in us. We look forward to helping you on your next visit!
One Stop Auto Care in Eaglerock has been our "goto" auto shop for a number of different cars over the years. They're like part of the family! Great service, great prices, fast and efficient.
Thank you so much for your continued trust and support over the years! It means a great deal to our entire team to be considered part of your family. We’re grateful to be your go-to shop for all your vehicles and look forward to keeping you safely on the road for many more years. Thank you Kent for being part of the One Stop family!
They fixed what other shops couldn't. Very transparent and patient.
Thank you, Juan! We truly appreciate the trust and confidence you’ve placed in us. Our team takes pride in following a thorough diagnostic process to identify the root cause of each problem and ensure the vehicle is repaired correctly. We’re happy to hear that the issue with your Escape has been resolved, and we look forward to helping you again on your next visit!
They really took care of me and rebuild the engine of my Tacoma. Very professional through and through. It’s been a few months so far and the engine has been running great!!
Thank you for taking the time to share your feedback, Young! We’re happy to hear that you had a positive experience, especially given the circumstances. Our team takes pride in making stressful situations a little easier by providing clear, accurate information so you can make the best decision for your vehicle. We’re glad to hear your Tacoma is running well, and we look forward to helping you again in the future!
Great service, reliable and clean shop.
Thank you for your feedback, John! The team loves to hear it. We look forward to helping you on your next visit!
First time customer and I’m happy with my experience. Before coming here I went to a few other places but they made the problem sound bigger than it was and they wanted to overcharge me. It’s good that I kept on looking for another auto repair shop and came across to this one. They fixed the problem in 30 minute at a reasonable price. While in other places they told me I should leave the care for the whole day. Thank you the amazing customer service and for the fixing my car problem.
Thank you for sharing your experience, Lilit! We’re happy to hear that our team was able to assist you quickly and provide a great first-time experience. We appreciate your trust and look forward to helping you again in the future!
We had some work done recently by One Stop and, as always, the work and service provided was tremendous. We originally were recommended to One Stop when Jiffy Lube discovered a larger problem during an oil change. They sorted out that issue and we have now been customers for several years. Our experiences are always incredibly positive. One Stop and their team are highly knowledgeable, honest and forthright. They always make sure you understand any issues your vehicle might have, what is most important to service at that moment and how much it cost. Gio, Ariel and the rest of the team are a pleasure to work with and we plan to be lifelong customers of One Stop.
Thank you so much for your really nice review and continued trust in us, Jeremy! It means a great deal to the entire One Stop Auto Care team to know that you’ve consistently had positive experiences with us over the years. We truly appreciate your loyalty and look forward to keeping you safely on the road for many years to come. Thank you for being part of the One Stop family!
They got my car in last minute, took care of it quickly and were very friendly and professional!
Thank you for your feedback, Eve! We are happy to hear you had a great experience and the team was able to help you quickly. We look forward to helping you again. If you need anything else we are here to help. Thank you!
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
