Esteban Virrueta
Review from Google · view on GoogleReally good service everyone is really nice!
One Stop Mart
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%73+20.6Replies to reviews 8%23+1.9Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 79 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 21%
4.6 ★★★★★ 123 Google reviews · 13 photos
85%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
11%reviews answered by the owner
Nov 2026latest review
One Stop Mart at a glance
Customers frequently praise the store's cleanliness, friendly staff, and availability of snacks, drinks, and deli items. However, recurring criticisms involve the automated car wash malfunctioning without warning signs and staff refusing refunds for failed services. Additional complaints include rude employee behavior, dried-out deli food, and an incident involving stolen card information, which contrasts with the generally positive reviews of the shopping experience.
- Google rating: 4.6 out of 5 from 123 reviews (85% five-star).
- Reviews on this page: 123 Google reviews (111 with written comments, 2 with photos).
- Owner responses: the business replied to 11% of reviews.
- Most recent review: November 1, 2026.
- Service: Car Wash serving Pasco, Washington.
Data from Google, last updated November 2, 2026.
Score profile vs other car wash services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.One Stop Mart: 76/100 on this factor. Category median: 90.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.One Stop Mart: 73/100 on this factor. Category median: 89.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.One Stop Mart: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One Stop Mart: 23/100 on this factor. Category median: 85.D
23
Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
- 5 stars10485%
- 4 stars76%
- 3 stars32%
- 2 stars11%
- 1 star87%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
- Praise6793%
- Complaints57%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3346%
- Price & value1115%
- Quality & results1014%
- Would recommend1014%
- Speed & response811%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing costumer service and very respectful staff.”
“…t is one of the cleanest gas stations prices in the store and gas are fair and for some one to say they sell expired items that is a lie along with th…”
“great gastation always greater with great service nice vibe all around definitely will continue to come”
“And everyone loved her now the whole store is dirty and unorganized the food is terrible.”
“Been coming here for a week now, super friendly cashiers, great place would recommend”
“Based on my experience, I would recommend avoiding this car wash and taking your business elsewhere.”
“It’s a good place to go and get a quick snack or a drink”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Gay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Beware of their automated car wash. It seems to be out of order most of the time, yet they rarely put up any warning signs. I’ve been charged twice when the machine wasn’t working. Both times, I went to the counter to request a refund, but they never refunded my money. Instead, I was told that the manager was not…
Danielle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This place is great to stop on your way to go fishing they have snacks and drinks. We love it.
Jr1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Don’t go to this gas station I got my card information stolen here and took out all my money.
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Been coming here for a week now, super friendly cashiers, great place would recommend
Jesus7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
great gastation always greater with great service nice vibe all around definitely will continue to come
Santos2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The staff is so nice and deli food is good especially the burrito and the chicken
Photos
Customer reviews
4.6 ★★★★★ 123 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Ashley Edwards2 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google5 stars! 😊
Response from the owner · 3 days ago
Thank you Ashley for your positive feedback!!
Kevin Guzman1 reviewTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service clean floors
Response from the owner · 3 days ago
Thank you for your business
Kevin Ortiz1 reviewTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt’s a good place to go and get a quick snack or a drink
Response from the owner · 3 days ago
Thank you Kevin!
Brian Gaspar1 reviewTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good place and great prices!
Gay Say2 reviewsTotal number of Google reviews Gay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeware of their automated car wash. It seems to be out of order most of the time, yet they rarely put up any warning signs. I’ve been charged twice when the machine wasn’t working. Both times, I went to the counter to request a refund, but they never refunded my money. Instead, I was told that the manager was not available and to come back another day. Based on my experience, I would recommend avoiding this car wash and taking your business elsewhere.
Daniel Gonzalez1 reviewTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing costumer service and very respectful staff.
Danielle Schlosser2 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is great to stop on your way to go fishing they have snacks and drinks. We love it.
Genesis Aviles2 reviewsTotal number of Google reviews Genesis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest gas station ever! Has all the essentials.
Melany Gonzalez1 reviewTotal number of Google reviews Melany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis store has everything super nice people !
Business details
- Address: 2221 E Lewis St, Pasco, WA 99301
- Phone: (509) 380-0577
- Service area: Pasco, WA