Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREOnix Cleaning Services
Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #76Position by Experts Score among all companies we track in this category. of 127 window cleaning services · 4.9★ from 452 Google reviews
Report card
Percentile vs other window cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Onix Cleaning Services is better than 94% of window cleaning services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Onix Cleaning Services is better than 94% of window cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Onix Cleaning Services is better than —% of window cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Onix Cleaning Services is better than 98% of window cleaning services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Onix Cleaning Services is better than 100% of window cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Onix Cleaning Services is better than 100% of window cleaning services.A
100
Reviews for your job
Customers hired Onix Cleaning Services for 8 kinds of job.
Onix Cleaning Services for general carpet cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 4 Google reviews tagged “General carpet cleaning”
Annette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
They did a wonderful job cleaning all that I could not get to and would love to have Mara and Vao again next time too.
Reasonable priceStandard cleaningGeneral housekeepingGeneral carpet cleaning
Deena5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
My Onix team takes VERY good care of me. I’m always happy to see their smiles.
Paid $100–150Great priceGlass & mirror cleaningStandard cleaningGeneral housekeeping
Edward11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Thorough cleaning. Fair price. Highly recommend.
Paid $300–350Reasonable priceGlass & mirror cleaningGeneral housekeepingGeneral carpet cleaning
Patty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Really wonderful. Valdilene and her team were so sweet and worked incredibly hard. My father was in the hospital so we did a deep clean to make sure it was ok for him to return. They exceeded our expectations and were very thorough!
Paid $400–450Reasonable priceGeneral carpet cleaningDeep clean
Price
$290+15% vs typical window cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 39%Reasonable 56%Overpriced 3%Not sure 2%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Deep clean | 77 | $221–$327 |
| Standard cleaning | 41 | $139–$214 |
| General housekeeping | 28 | $158–$254 |
| Move-out cleaning | 25 | — |
| Glass & mirror cleaning | 23 | — |
| Moving-related cleaning | 20 | $259–$342 |
| Interior & exterior window cleaning | 12 | $176–$421 |
| Window washing | 4 | — |
