Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Ontrack Moving logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%86+6.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Ontrack Moving

Palo Alto, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #184Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 654 Google reviews

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Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ontrack Moving is better than 92% of movers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ontrack Moving is better than 91% of movers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ontrack Moving is better than 97% of movers.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ontrack Moving is better than 98% of movers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ontrack Moving is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ontrack Moving is better than 86% of movers.A
86

Reviews for your job

Customers hired Ontrack Moving for 8 kinds of job.

Ontrack Moving for business & corporate-related moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,500–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$454–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Business & corporate-related moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 99
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Business & corporate-related moving”

NicoLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Antonio and his crew did a fantastic job moving our house. They took great care of our items and were very efficient.

Paid $1,000–1,500Great priceBusiness & corporate-related moving
Sanjani4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Pablo is an exceptional manager and leader, and we could not have asked for a better team to handle our relocation and storage needs. We were remodeling our corporate office and needed to relocate and store our equipment and belongings for approximately ten months. We also needed certain items moved to our second…

Reasonable priceBusiness & corporate-related moving
JasonLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Eduardo’s teams were awesome - They arrived Tuesday morning in San Jose, CA & It’s now Thursday at Noon and we’re all set up in Phoenix, AZ. They took good care of our stuff, helped pack some fragile bulky items and everything made it safe and sound.

Paid $2,000+Reasonable priceBusiness & corporate-related movingInterstate movingOversized-item moving
Sophie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had a great experience with On Track Moving. From the start, they were quick with providing us a quote and COI for our office move. A special thanks to Paul who answered the dozens of questions we had. He's been incredibly diligent and helpful from throughout. And Carmina who scheduled the move and parking…

Business & corporate-related moving
KaitlinLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mauricio and Jose were wonderful!!!

Paid $800–1,000Great priceBusiness & corporate-related moving
Scott3 months ago★★★★★

Rating only, no written review.

Paid $1,500–2,000Reasonable priceBusiness & corporate-related moving

Price

$1.5k+60% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 66%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Moving-related packing41$478–$1.5k
Local moving39$569–$1.5k
Furniture disassembly34$556–$1.2k
Furniture assembly32$271–$1.1k
Oversized-item moving28$228–$680
Long-distance moving19$1.6k–$4.9k
In-state moving16$805–$2.1k
Interstate moving15$1.6k–$4.8k

Compare with

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