Experts Reviews · Company report
Ontrack Moving logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%86+6.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Ontrack Moving

Palo Alto, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #184Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 654 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ontrack Moving is better than 92% of movers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ontrack Moving is better than 91% of movers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ontrack Moving is better than 97% of movers.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ontrack Moving is better than 98% of movers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ontrack Moving is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ontrack Moving is better than 86% of movers.A
86

Reviews for your job

Customers hired Ontrack Moving for 8 kinds of job.

Ontrack Moving for furniture assembly

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$5,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Furniture assembly”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 203
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Furniture assembly”

Cameron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Moved from Hayward to Oakley. Excellent job!!! Would highly recommend!!!

Paid $2,500–3,000Great priceMoving-related packingOversized-item movingFurniture disassembly
Conness8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I used Ontrack Moving for a move from California to Oregon. On both the pack up and unpacking, the teams were friendly, polite, and super fast. I was very pleased with the service I received from start to finish and highly recommend Ontrack Moving. Their pricing was competitive and their ability to pack up and…

Paid $5,000+Reasonable priceInterstate movingMoving-related packingFurniture assembly
Jana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The movers were so professional and cooperative

Paid $5,000+Reasonable priceFurniture assemblyMoving-related junk removalLong-distance moving
SanchanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Leo’s team helped us move homes in Los Altos - highly recommended and great service.

Paid $5,000+Great priceMoving-related packingFurniture disassemblyFurniture assembly
Jhett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very good at protecting all my items and belongings. Very easy to deal with and very helpful

Paid $2,000–2,500Interstate movingOversized-item movingFurniture disassembly
Max9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ontrack moving is the best moving company you could ever use. I never leave reviews, but the service was too good not to. They showed up right on time and completed the move in less than half the time than I would have imagined it taking. They were very kind and courteous. Amazing company at with amazing employees…

Paid $1,500–2,000Great priceMoving-related packingOversized-item movingFurniture disassembly
Sravya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

OnTrack Moving helped me move from Oakland to Stockton. They made the process extremely easy to schedule and make changes to the move as needed. They were very efficient at moving my furniture, including some extremely heavy items up and down stairs. This was my third time using them to move, can’t recommend them enough!

Paid $1,500–2,000Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
MichelleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jonathan and his crew did a fantastic job for me today! I wasn’t completely packed up as I had planned, and they quickly jumped into action and helped me finish up the rest of the packing. The entire team worked hard, both moving quickly but also taking the time to package things carefully. The material costs were…

Paid $1,500–2,000Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
Rahul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jorge, Edwin, Thomas, Victor, and Carlos were amazing for our move from SF to Oakland. I highly recommend them for any future move.

Paid $5,000+Great priceMoving-related packingOversized-item movingFurniture disassembly
DavidLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a very good moving experience with Leo and his crew. They were very friendly, professional, hard working, and very careful with our belongings. I would strongly recommend them to anyone!

Paid $2,000–2,500Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
DrakeLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team moved us from San Jose to San Diego area and did a fantastic job. They put in that extra mile to make sure our things were safe, and that everything was moved in exactly where it needed to be.

Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
AlecLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scheduling over the phone was quite smooth and the team was quite flexible and easy to work and communicate with for the walkthrough and adjusting the prepacking to a one day move. Day of team was prompt and efficient. Took good care of my belongings and finished faster than anticipated.

Paid $2,000–2,500Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hugo and his team were extremely polite, friendly and helpful. They took good care of all our things and moved really quickly to get everything on the truck and then into our new home as fast as possible. Also looked for any way to help in the new place and to organize boxes. They were just so nice!!

Paid $2,000–2,500Great priceOversized-item movingFurniture disassemblyFurniture assembly
Monique5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing movers! They were fast, reliable and made sure to take care of our things! Would absolutely use them again!

Paid $2,500–3,000Reasonable priceFurniture disassemblyFurniture assemblyLong-distance moving
ADR3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Moved today from the Bay Area to Portland. Eduardo and his crew were extremely professional and efficient. The team loaded on Saturday, drove up on Sunday, and delivered on Monday. All furniture was carefully disassembled and reassembled, well protected and everything arrived in perfect condition. This was an easy move for us and a great experience.

Paid $5,000+Great priceInterstate movingFurniture disassemblyFurniture assembly
AlbertLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Luis and his partner were exceptional. Extremely efficient and professional move from SF to Alameda. Clearly very experienced, disassembled and reassembled furniture like they’ve done it a thousand times. Will definitely use them again.

Paid $1,000–1,500Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
Samaat99Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mauricio, Alfonso, and Rogelio were so wonderful! They helped me pack and move out of my apartment and into a townhouse in Willow Glen. They were very friendly, thorough and efficient. Pricing is reasonable, note you will be charged separately for any packing materials you use (but you can provide your own and save…

Paid $1,500–2,000Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
Khiry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Domingo and Gerson were fast and professional. They made my move stress free. I would recommend this service if you need to move furniture

Paid $500–1,000Reasonable priceInterstate movingFurniture disassemblyFurniture assembly
Ishaan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mauricio y alonso The pair are absolutely epic and professional! An incredibly smooth move thanks to these guys 🥳🥳

Paid $800–1,000Reasonable priceFurniture disassemblyFurniture assembly
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Moving is a big pain, but Ontrack makes it easy and convenient. I was very pleased with my first Ontrack moving experience, so I requested the same crew for my second move. Edwin, Jose, and Victor are fast and efficient. They carefully protected all of my furniture, and they even repaired one piece of furniture that…

Paid $1,200–1,400Reasonable priceFurniture assemblyService not listed
Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Temo, Gerson, Samuel & Domingo did a fantastic job moving us from Pleasanton to Livermore. They were courteous, thorough, clean and fast. The whole process was smooth from doing the first estimate to unloading the last box. Highly recommended!

Furniture disassemblyFurniture assembly
Jin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I moved from Silicon Valley to Lake Tahoe. On track Moving is truly amazing. They did professionally and carefully. Special thanks to Jonathan and Richard.

Paid $2,000+Reasonable priceFurniture disassemblyFurniture assemblyLong-distance moving
J8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mauricio, Victor and Ruby were SUCH great help getting me moved. They work FAST, but also take great care. Thanks so much!

Great priceMoving-related packingOversized-item movingMoving-related storage
Jorawer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Worked with Jordan and Geo along with ontrack team. Very easy process and moving was even easier. The team is very professional and took very good care of my furniture.

Great priceIn-state movingFurniture assemblyLong-distance moving
Carolyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Moved from Menlo Park to Redwood City. Super efficient and did a great job unloading.

Paid $1,000–1,200Great priceFurniture disassemblyIn-state movingFurniture assembly
Logan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Temo, Luis and Carlos helped us move locally in Livermore. We moved from a three story townhouse to a one story, and they handled three stories of furniture super quickly! They packed everything carefully, disassembled and assembled our furniture and even helped move donation items for us. Amazing, 10/10 would use…

Paid $800–1,000Reasonable priceLocal movingFurniture disassemblyFurniture assembly
Alexis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mauricio, Richard, and Carlos were AMAZING extremely professional and thorough. Took care of all my items and ensured everything was secure and covered correctly. They went the extra mile and I'll definitely be using these services again if I ever need to move.

Paid $1,200–1,400Great priceLocal movingFurniture disassemblyFurniture assembly
MarlonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had Alejandro, Edgar and Angel for our move. They were very efficient with the job. They were able to finish everything from start to finish in 5 hours. They packed everything with blankets to ensure there were no damages. This is our 2nd time using Ontrack Movers and would highly recommend!

Paid $1,000–1,200Local movingMoving-related packingOversized-item moving
DavidLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Eduardo, Domingo and the entire crew were all amazing from the before they arrived with text message arrival times to the time they completed our two day move. They made the process very easy, reduced our stress and did everything and anything we asked!

Great priceIn-state movingFurniture assembly
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Every moment with OnTrack for our CA to AZ move was professional and delightful. - from the in-person estimate, to the communication leading up to the big day, to the professional, kind, and detail-oriented team led by Eduardo. They treated our furniture, art and goods as if it were their own, wrapping everything…

Customer photo from Adam's reviewCustomer photo from Adam's review
Reasonable priceInterstate movingOversized-item movingFurniture disassembly
Pattaya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Muy bueno Cesar y Carlos

Local movingMoving-related packingFurniture disassembly
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Reasonable priceOversized-item movingFurniture assembly

Price

$1.5k+60% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 66%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Moving-related packing41$478–$1.5k
Local moving39$569–$1.5k
Furniture disassembly34$556–$1.2k
Furniture assembly32$271–$1.1k
Oversized-item moving28$228–$680
Long-distance moving19$1.6k–$4.9k
In-state moving16$805–$2.1k
Interstate moving15$1.6k–$4.8k

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