Experts Reviews · Company report
Ontrack Moving logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%86+6.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Ontrack Moving

Palo Alto, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #184Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 654 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ontrack Moving is better than 92% of movers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ontrack Moving is better than 91% of movers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ontrack Moving is better than 97% of movers.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ontrack Moving is better than 98% of movers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ontrack Moving is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ontrack Moving is better than 86% of movers.A
86

Reviews for your job

Customers hired Ontrack Moving for 8 kinds of job.

Ontrack Moving for furniture disassembly

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$5,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$556–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Furniture disassembly”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 127
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 34 Google reviews tagged “Furniture disassembly” · showing 20

Cameron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Moved from Hayward to Oakley. Excellent job!!! Would highly recommend!!!

Paid $2,500–3,000Great priceMoving-related packingOversized-item movingFurniture disassembly
ruzzian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

a literal red carpet experience. highly professional from start to finish. this was our first time using a moving service so we didn't know what to expect, but it surpassed anything we could have imagined. we just finished unpacking & everything was packed with care & accounted for, even some cash & valuables that i…

Paid $5,000+Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
SanchanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Leo’s team helped us move homes in Los Altos - highly recommended and great service.

Paid $5,000+Great priceMoving-related packingFurniture disassemblyFurniture assembly
Jhett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very good at protecting all my items and belongings. Very easy to deal with and very helpful

Paid $2,000–2,500Interstate movingOversized-item movingFurniture disassembly
Max9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ontrack moving is the best moving company you could ever use. I never leave reviews, but the service was too good not to. They showed up right on time and completed the move in less than half the time than I would have imagined it taking. They were very kind and courteous. Amazing company at with amazing employees…

Paid $1,500–2,000Great priceMoving-related packingOversized-item movingFurniture disassembly
Sravya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

OnTrack Moving helped me move from Oakland to Stockton. They made the process extremely easy to schedule and make changes to the move as needed. They were very efficient at moving my furniture, including some extremely heavy items up and down stairs. This was my third time using them to move, can’t recommend them enough!

Paid $1,500–2,000Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
MichelleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jonathan and his crew did a fantastic job for me today! I wasn’t completely packed up as I had planned, and they quickly jumped into action and helped me finish up the rest of the packing. The entire team worked hard, both moving quickly but also taking the time to package things carefully. The material costs were…

Paid $1,500–2,000Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
Rahul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jorge, Edwin, Thomas, Victor, and Carlos were amazing for our move from SF to Oakland. I highly recommend them for any future move.

Paid $5,000+Great priceMoving-related packingOversized-item movingFurniture disassembly
DavidLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a very good moving experience with Leo and his crew. They were very friendly, professional, hard working, and very careful with our belongings. I would strongly recommend them to anyone!

Paid $2,000–2,500Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
DrakeLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team moved us from San Jose to San Diego area and did a fantastic job. They put in that extra mile to make sure our things were safe, and that everything was moved in exactly where it needed to be.

Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
AlecLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scheduling over the phone was quite smooth and the team was quite flexible and easy to work and communicate with for the walkthrough and adjusting the prepacking to a one day move. Day of team was prompt and efficient. Took good care of my belongings and finished faster than anticipated.

Paid $2,000–2,500Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hugo and his team were extremely polite, friendly and helpful. They took good care of all our things and moved really quickly to get everything on the truck and then into our new home as fast as possible. Also looked for any way to help in the new place and to organize boxes. They were just so nice!!

Paid $2,000–2,500Great priceOversized-item movingFurniture disassemblyFurniture assembly
Monique5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing movers! They were fast, reliable and made sure to take care of our things! Would absolutely use them again!

Paid $2,500–3,000Reasonable priceFurniture disassemblyFurniture assemblyLong-distance moving
Lauryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Worth every penny. Team was punctual, professional, and ruthlessly efficient, helping us pack up and remove a decades worth of detritus from our house for our move. I hate to admit my initial estimate of how much work we needed was completely wrong, and I was mortified to show the movers how much stuff we had…

Paid $3,000–3,500Reasonable priceMoving-related packingFurniture disassemblyMoving-related storage
ADR3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Moved today from the Bay Area to Portland. Eduardo and his crew were extremely professional and efficient. The team loaded on Saturday, drove up on Sunday, and delivered on Monday. All furniture was carefully disassembled and reassembled, well protected and everything arrived in perfect condition. This was an easy move for us and a great experience.

Paid $5,000+Great priceInterstate movingFurniture disassemblyFurniture assembly
AlbertLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Luis and his partner were exceptional. Extremely efficient and professional move from SF to Alameda. Clearly very experienced, disassembled and reassembled furniture like they’ve done it a thousand times. Will definitely use them again.

Paid $1,000–1,500Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
Samaat99Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mauricio, Alfonso, and Rogelio were so wonderful! They helped me pack and move out of my apartment and into a townhouse in Willow Glen. They were very friendly, thorough and efficient. Pricing is reasonable, note you will be charged separately for any packing materials you use (but you can provide your own and save…

Paid $1,500–2,000Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
Khiry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Domingo and Gerson were fast and professional. They made my move stress free. I would recommend this service if you need to move furniture

Paid $500–1,000Reasonable priceInterstate movingFurniture disassemblyFurniture assembly
LeslieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a 4 man team for a minimum of 4 hours, and they worked a full day plus overtime! I seriously underestimated the amount of work to be done, but Eduardo and his team were stars! Polite, friendly, non-stop workers...I couldn't have designed a better team!

Paid $2,500–3,000Reasonable priceMoving-related packingFurniture disassembly
Ishaan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mauricio y alonso The pair are absolutely epic and professional! An incredibly smooth move thanks to these guys 🥳🥳

Paid $800–1,000Reasonable priceFurniture disassemblyFurniture assembly

Show more furniture disassembly reviews (14 more) →

Price

$1.5k+60% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 66%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Moving-related packing41$478–$1.5k
Local moving39$569–$1.5k
Furniture disassembly34$556–$1.2k
Furniture assembly32$271–$1.1k
Oversized-item moving28$228–$680
Long-distance moving19$1.6k–$4.9k
In-state moving16$805–$2.1k
Interstate moving15$1.6k–$4.8k

Compare with