Analyzing 8,576,8448.6M ReviewsFor 24,35224.4K Experts

Experts Reviews · Company report
Ontrack Moving logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%86+6.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Ontrack Moving

Palo Alto, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #184Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 654 Google reviews

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Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ontrack Moving is better than 92% of movers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ontrack Moving is better than 91% of movers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ontrack Moving is better than 97% of movers.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ontrack Moving is better than 98% of movers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ontrack Moving is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ontrack Moving is better than 86% of movers.A
86

Reviews for your job

Customers hired Ontrack Moving for 8 kinds of job.

Ontrack Moving for local moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$1,000–1,200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$569–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Local moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#237 / 314
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 39 Google reviews tagged “Local moving” · showing 20

Samir5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jorge and Herson helped me move from Castro Valley to Hayward with no issues at all, very smooth process from start to finish!

Paid $800–1,000Reasonable priceLocal moving
Madigan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Temo and Guillermo were very quick to load up our boxes and played a great game of Tetris in my storage unit! Very efficient movers, would hire again :)

Customer photo from Madigan's review
Paid $600–800Reasonable priceLocal moving
Nicholas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Highly efficient, arrived exactly on time and took exactly the amount of time that they predicted. They helped me move a two washers and dryers from two separate locations. Highly recommend Ontrack!

Paid $400–600Great priceLocal movingOversized-item moving
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The team did a great job moving us from San Jose to Sunnyvale. Workers were very polite and very fast.

Paid $1,400–1,600Reasonable priceLocal moving
Ashlie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had a wonderful experience with the team (Leo, Carlos, Jose, and Jonny) from Ontrack moving for our recent move in Cupertino. Moving is inevitably stressful, but they made the process as smooth as possible. We were able to set up an onsite visit in advance so they could provide an accurate quote and advice on how…

Paid $1,400–1,600Reasonable priceLocal moving
Logan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Temo, Luis and Carlos helped us move locally in Livermore. We moved from a three story townhouse to a one story, and they handled three stories of furniture super quickly! They packed everything carefully, disassembled and assembled our furniture and even helped move donation items for us. Amazing, 10/10 would use…

Paid $800–1,000Reasonable priceLocal movingFurniture disassemblyFurniture assembly
Peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Eduardo and andres. Best best best movers. Super efficient, fast, fair, hardworking 100% reccomend!

Customer photo from Peter's review
Reasonable priceLocal movingFurniture disassemblyMoving-related storage
Zak3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mauriceo and Diego were fantastic. Very respectful and cautious with our belongings. Moved all of our things including very large furniture into a second level apartment with ease!

Paid $200–400Great priceLocal movingOversized-item moving
akshay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had a great experience. Both the Eduardos and Jose were very quick, knowledgeable and calmly did the entire move in a few hours.

Reasonable priceLocal moving
Ana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mauricio & Jaime were extremely professional. They were very detailed and very careful with our furniture.

Paid $600–800Reasonable priceLocal moving
Elliott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service, movers arrived on time and were total pros.

Paid $400–600Reasonable priceLocal moving
Alexis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mauricio, Richard, and Carlos were AMAZING extremely professional and thorough. Took care of all my items and ensured everything was secure and covered correctly. They went the extra mile and I'll definitely be using these services again if I ever need to move.

Paid $1,200–1,400Great priceLocal movingFurniture disassemblyFurniture assembly
Leslie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mauricio and Carlitos were amazing. Would definitely recommend on track moving and both of them.

Paid $400–600Great priceLocal moving
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Johnathan and Antonio were amazing.

Paid $200–400Great priceLocal movingMoving-related packing
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Eduardo’s team did amazing! Seriously wonderful job.

Paid $2,000+Great priceLocal moving
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mauricio and his team did a great job!

Paid $1,200–1,400Reasonable priceLocal moving
Menasie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★

Update: still thank full for the guys, but I just found out my expensive work desk got damaged. Mauricio and Victor were amazing. Positive attitude, efficient, and organized. Thank you!

Paid $200–400OverpricedLocal moving
MarlonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had Alejandro, Edgar and Angel for our move. They were very efficient with the job. They were able to finish everything from start to finish in 5 hours. They packed everything with blankets to ensure there were no damages. This is our 2nd time using Ontrack Movers and would highly recommend!

Paid $1,000–1,200Local movingMoving-related packingOversized-item moving
Kelly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Edwin & Alejandro were able absolutely wonderful and very professional!!!

Reasonable priceSenior movingLocal movingLong-distance moving
Kelvin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alejandro, victor, y martin 😀😀😀

Paid $1,400–1,600Not sureLocal moving

Show more local moving reviews (19 more) →

Price

$1.5k+60% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 66%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Moving-related packing41$478–$1.5k
Local moving39$569–$1.5k
Furniture disassembly34$556–$1.2k
Furniture assembly32$271–$1.1k
Oversized-item moving28$228–$680
Long-distance moving19$1.6k–$4.9k
In-state moving16$805–$2.1k
Interstate moving15$1.6k–$4.8k

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