Experts Reviews · Company report
Ontrack Moving logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%86+6.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Ontrack Moving

Palo Alto, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #184Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 654 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ontrack Moving is better than 92% of movers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ontrack Moving is better than 91% of movers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ontrack Moving is better than 97% of movers.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ontrack Moving is better than 98% of movers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ontrack Moving is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ontrack Moving is better than 86% of movers.A
86

Reviews for your job

Customers hired Ontrack Moving for 8 kinds of job.

Ontrack Moving for long-distance moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.6k–$4.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Long-distance moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Long-distance moving”

Cameron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Moved from Hayward to Oakley. Excellent job!!! Would highly recommend!!!

Paid $2,500–3,000Great priceMoving-related packingOversized-item movingFurniture disassembly
Jana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The movers were so professional and cooperative

Paid $5,000+Reasonable priceFurniture assemblyMoving-related junk removalLong-distance moving
stephy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Moved from the Bay Area to SoCal and company was reasonable priced. Jonathan was great with the move and everything was delivered by the next day. Would highly recommend and would use them again

Paid $4,500–5,000Reasonable priceOversized-item movingLong-distance moving
JimLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Edwin and his team of three packed us up for a move from Palo Alto to downtown San Diego. They dealt with the special challenge of a lot of odd sized art efficiently and very carefully. They loaded what we had packed quickly and did a great job of packing the whole kitchen. Edwin steered the whole effort with good…

Long-distance moving
Erin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Eduardo and team were the best! Moved me from San Francisco to San Diego. Very impressed with their speed and quality. Highly recommend!

Paid $5,000+Reasonable priceLong-distance moving
Suzie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jackson and Domingo were incredible. They were prompt, courteous and STRONG! I couldn't believe how quickly they were able to wrap up my furniture (including a glass curio and solid marble table) and securely transport it. Prior to the move date, I spoke to Carmina at their office who was great. She answered my…

Paid $1,000–1,500Great priceMoving-related packingOversized-item movingMoving-related storage
DrakeLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team moved us from San Jose to San Diego area and did a fantastic job. They put in that extra mile to make sure our things were safe, and that everything was moved in exactly where it needed to be.

Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
Monique5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing movers! They were fast, reliable and made sure to take care of our things! Would absolutely use them again!

Paid $2,500–3,000Reasonable priceFurniture disassemblyFurniture assemblyLong-distance moving
ADR3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Moved today from the Bay Area to Portland. Eduardo and his crew were extremely professional and efficient. The team loaded on Saturday, drove up on Sunday, and delivered on Monday. All furniture was carefully disassembled and reassembled, well protected and everything arrived in perfect condition. This was an easy move for us and a great experience.

Paid $5,000+Great priceInterstate movingFurniture disassemblyFurniture assembly
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I moved from Castro Valley to Kelseyville, and Jonathan, Carlos, and Antonio did an amazing job. They were very efficient and friendly. Having all of their help made my move easy with no stress!

Paid $2,000+Reasonable priceLong-distance moving
Jin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I moved from Silicon Valley to Lake Tahoe. On track Moving is truly amazing. They did professionally and carefully. Special thanks to Jonathan and Richard.

Paid $2,000+Reasonable priceFurniture disassemblyFurniture assemblyLong-distance moving
Carl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve moved several times, but this was by far the smoothest experience. The moving crew arrived exactly on time and were incredibly professional. They handled all my furniture assembly and packing with extra care—nothing was scratched or damaged during the local move. Their pricing was transparent with no hidden…

Paid $2,000+Great priceLong-distance moving
Jorawer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Worked with Jordan and Geo along with ontrack team. Very easy process and moving was even easier. The team is very professional and took very good care of my furniture.

Great priceIn-state movingFurniture assemblyLong-distance moving
Shanil4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing quick and friendly. Eduardo’s team was fantastic!!!!

Paid $2,000+Great priceLong-distance moving
Sasha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mauricio, Giovanni, and the rest of the team were very efficient and fast. Highly recommend hiring them for future moves.

Paid $2,000+Reasonable priceLong-distance moving
Kathryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Mauricio was the head of a great crew who moved our furniture with care and efficiency. They were very clean and polite and they took good care of our belongings! He was a joy to work with! We have moved a few times in the past several years and this is by far the best company we have used. I would highly recommend them!

Paid $2,000+Reasonable priceOversized-item movingFurniture disassemblyIn-state moving
Ruben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alejandro and Victor were amazing. Professional and fast. I highly recommend them!

Moving-related packingOversized-item movingFurniture disassembly
Kelly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Edwin & Alejandro were able absolutely wonderful and very professional!!!

Reasonable priceSenior movingLocal movingLong-distance moving
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Every moment with OnTrack for our CA to AZ move was professional and delightful. - from the in-person estimate, to the communication leading up to the big day, to the professional, kind, and detail-oriented team led by Eduardo. They treated our furniture, art and goods as if it were their own, wrapping everything…

Customer photo from Adam's reviewCustomer photo from Adam's review
Reasonable priceInterstate movingOversized-item movingFurniture disassembly

Price

$1.5k+60% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 66%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Moving-related packing41$478–$1.5k
Local moving39$569–$1.5k
Furniture disassembly34$556–$1.2k
Furniture assembly32$271–$1.1k
Oversized-item moving28$228–$680
Long-distance moving19$1.6k–$4.9k
In-state moving16$805–$2.1k
Interstate moving15$1.6k–$4.8k

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