Experts Reviews · Company report
Ontrack Moving logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%86+6.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Ontrack Moving

Palo Alto, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #184Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 654 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ontrack Moving is better than 92% of movers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ontrack Moving is better than 91% of movers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ontrack Moving is better than 97% of movers.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ontrack Moving is better than 98% of movers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ontrack Moving is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ontrack Moving is better than 86% of movers.A
86

Reviews for your job

Customers hired Ontrack Moving for 8 kinds of job.

Ontrack Moving for moving-related packing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$1,500–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$478–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related packing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 252
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Moving-related packing” · showing 20

Cameron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Moved from Hayward to Oakley. Excellent job!!! Would highly recommend!!!

Paid $2,500–3,000Great priceMoving-related packingOversized-item movingFurniture disassembly
Conness8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I used Ontrack Moving for a move from California to Oregon. On both the pack up and unpacking, the teams were friendly, polite, and super fast. I was very pleased with the service I received from start to finish and highly recommend Ontrack Moving. Their pricing was competitive and their ability to pack up and…

Paid $5,000+Reasonable priceInterstate movingMoving-related packingFurniture assembly
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Tony and his team did a great job! They moved our stuff from a storage unit to our new home and also unpacked our POD in record time without breaking anything. They were efficient, kind, and thoughtful! Great job, and thank you!

Paid $2,000–2,500Reasonable priceMoving-related packingOversized-item movingMoving-related storage
Mia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We’ve used Ontrack moving twice now and both times I got Temo and his team. They are professional and fast and Temo’s team handled our furniture with care. I hope to get them again for my next move. I made arrangements with Michael and communication was clear and my emails were responded to in a timely manner. I…

Paid $1,500–2,000Reasonable priceMoving-related packingMoving-related junk removalService not listed
Brett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jorge and team were fast, professorial and amazing to work with. Highly recommend!

Moving-related packingService not listed
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tony and his team were great. Very professional, very efficient. They were willing to go above and beyond, paying attention to details of the move and ensuring nothing was damaged, everything put back together how it was before the move. Highly recommend OnTrack moving to anyone looking for a seamless move.

Paid $2,000–2,500Reasonable priceMoving-related packing
Patrice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

James and his crew were amazing! Paid attention to every detail! For moving it was a great experience!:)

Reasonable priceMoving-related packing
Raymond6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

All the workers were friendly and helpful. They made sure I was happy with where all the furniture were.

Paid $2,000–2,500Reasonable priceSenior movingMoving-related packingOversized-item moving
ruzzian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

a literal red carpet experience. highly professional from start to finish. this was our first time using a moving service so we didn't know what to expect, but it surpassed anything we could have imagined. we just finished unpacking & everything was packed with care & accounted for, even some cash & valuables that i…

Paid $5,000+Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
SanchanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Leo’s team helped us move homes in Los Altos - highly recommended and great service.

Paid $5,000+Great priceMoving-related packingFurniture disassemblyFurniture assembly
Max9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ontrack moving is the best moving company you could ever use. I never leave reviews, but the service was too good not to. They showed up right on time and completed the move in less than half the time than I would have imagined it taking. They were very kind and courteous. Amazing company at with amazing employees…

Paid $1,500–2,000Great priceMoving-related packingOversized-item movingFurniture disassembly
Suzie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jackson and Domingo were incredible. They were prompt, courteous and STRONG! I couldn't believe how quickly they were able to wrap up my furniture (including a glass curio and solid marble table) and securely transport it. Prior to the move date, I spoke to Carmina at their office who was great. She answered my…

Paid $1,000–1,500Great priceMoving-related packingOversized-item movingMoving-related storage
Sravya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

OnTrack Moving helped me move from Oakland to Stockton. They made the process extremely easy to schedule and make changes to the move as needed. They were very efficient at moving my furniture, including some extremely heavy items up and down stairs. This was my third time using them to move, can’t recommend them enough!

Paid $1,500–2,000Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
MichelleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jonathan and his crew did a fantastic job for me today! I wasn’t completely packed up as I had planned, and they quickly jumped into action and helped me finish up the rest of the packing. The entire team worked hard, both moving quickly but also taking the time to package things carefully. The material costs were…

Paid $1,500–2,000Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
Rahul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jorge, Edwin, Thomas, Victor, and Carlos were amazing for our move from SF to Oakland. I highly recommend them for any future move.

Paid $5,000+Great priceMoving-related packingOversized-item movingFurniture disassembly
DavidLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a very good moving experience with Leo and his crew. They were very friendly, professional, hard working, and very careful with our belongings. I would strongly recommend them to anyone!

Paid $2,000–2,500Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
DrakeLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team moved us from San Jose to San Diego area and did a fantastic job. They put in that extra mile to make sure our things were safe, and that everything was moved in exactly where it needed to be.

Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
AlecLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scheduling over the phone was quite smooth and the team was quite flexible and easy to work and communicate with for the walkthrough and adjusting the prepacking to a one day move. Day of team was prompt and efficient. Took good care of my belongings and finished faster than anticipated.

Paid $2,000–2,500Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
Lauryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Worth every penny. Team was punctual, professional, and ruthlessly efficient, helping us pack up and remove a decades worth of detritus from our house for our move. I hate to admit my initial estimate of how much work we needed was completely wrong, and I was mortified to show the movers how much stuff we had…

Paid $3,000–3,500Reasonable priceMoving-related packingFurniture disassemblyMoving-related storage
AlbertLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Luis and his partner were exceptional. Extremely efficient and professional move from SF to Alameda. Clearly very experienced, disassembled and reassembled furniture like they’ve done it a thousand times. Will definitely use them again.

Paid $1,000–1,500Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly

Show more moving-related packing reviews (21 more) →

Price

$1.5k+60% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 66%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Moving-related packing41$478–$1.5k
Local moving39$569–$1.5k
Furniture disassembly34$556–$1.2k
Furniture assembly32$271–$1.1k
Oversized-item moving28$228–$680
Long-distance moving19$1.6k–$4.9k
In-state moving16$805–$2.1k
Interstate moving15$1.6k–$4.8k

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