Experts Reviews · Company report
Ontrack Moving logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%86+6.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Ontrack Moving

Palo Alto, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #184Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 654 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ontrack Moving is better than 92% of movers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ontrack Moving is better than 91% of movers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ontrack Moving is better than 97% of movers.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ontrack Moving is better than 98% of movers.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ontrack Moving is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ontrack Moving is better than 86% of movers.A
86

Reviews for your job

Customers hired Ontrack Moving for 8 kinds of job.

Ontrack Moving for moving-related packing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$1,500–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$478–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related packing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 252
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Moving-related packing”

Cameron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Moved from Hayward to Oakley. Excellent job!!! Would highly recommend!!!

Paid $2,500–3,000Great priceMoving-related packingOversized-item movingFurniture disassembly
Conness8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I used Ontrack Moving for a move from California to Oregon. On both the pack up and unpacking, the teams were friendly, polite, and super fast. I was very pleased with the service I received from start to finish and highly recommend Ontrack Moving. Their pricing was competitive and their ability to pack up and…

Paid $5,000+Reasonable priceInterstate movingMoving-related packingFurniture assembly
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Tony and his team did a great job! They moved our stuff from a storage unit to our new home and also unpacked our POD in record time without breaking anything. They were efficient, kind, and thoughtful! Great job, and thank you!

Paid $2,000–2,500Reasonable priceMoving-related packingOversized-item movingMoving-related storage
Mia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We’ve used Ontrack moving twice now and both times I got Temo and his team. They are professional and fast and Temo’s team handled our furniture with care. I hope to get them again for my next move. I made arrangements with Michael and communication was clear and my emails were responded to in a timely manner. I…

Paid $1,500–2,000Reasonable priceMoving-related packingMoving-related junk removalService not listed
Brett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jorge and team were fast, professorial and amazing to work with. Highly recommend!

Moving-related packingService not listed
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tony and his team were great. Very professional, very efficient. They were willing to go above and beyond, paying attention to details of the move and ensuring nothing was damaged, everything put back together how it was before the move. Highly recommend OnTrack moving to anyone looking for a seamless move.

Paid $2,000–2,500Reasonable priceMoving-related packing
Patrice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

James and his crew were amazing! Paid attention to every detail! For moving it was a great experience!:)

Reasonable priceMoving-related packing
Raymond6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

All the workers were friendly and helpful. They made sure I was happy with where all the furniture were.

Paid $2,000–2,500Reasonable priceSenior movingMoving-related packingOversized-item moving
ruzzian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

a literal red carpet experience. highly professional from start to finish. this was our first time using a moving service so we didn't know what to expect, but it surpassed anything we could have imagined. we just finished unpacking & everything was packed with care & accounted for, even some cash & valuables that i…

Paid $5,000+Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
SanchanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Leo’s team helped us move homes in Los Altos - highly recommended and great service.

Paid $5,000+Great priceMoving-related packingFurniture disassemblyFurniture assembly
Max9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ontrack moving is the best moving company you could ever use. I never leave reviews, but the service was too good not to. They showed up right on time and completed the move in less than half the time than I would have imagined it taking. They were very kind and courteous. Amazing company at with amazing employees…

Paid $1,500–2,000Great priceMoving-related packingOversized-item movingFurniture disassembly
Suzie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jackson and Domingo were incredible. They were prompt, courteous and STRONG! I couldn't believe how quickly they were able to wrap up my furniture (including a glass curio and solid marble table) and securely transport it. Prior to the move date, I spoke to Carmina at their office who was great. She answered my…

Paid $1,000–1,500Great priceMoving-related packingOversized-item movingMoving-related storage
Sravya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

OnTrack Moving helped me move from Oakland to Stockton. They made the process extremely easy to schedule and make changes to the move as needed. They were very efficient at moving my furniture, including some extremely heavy items up and down stairs. This was my third time using them to move, can’t recommend them enough!

Paid $1,500–2,000Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
MichelleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jonathan and his crew did a fantastic job for me today! I wasn’t completely packed up as I had planned, and they quickly jumped into action and helped me finish up the rest of the packing. The entire team worked hard, both moving quickly but also taking the time to package things carefully. The material costs were…

Paid $1,500–2,000Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
Rahul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jorge, Edwin, Thomas, Victor, and Carlos were amazing for our move from SF to Oakland. I highly recommend them for any future move.

Paid $5,000+Great priceMoving-related packingOversized-item movingFurniture disassembly
DavidLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had a very good moving experience with Leo and his crew. They were very friendly, professional, hard working, and very careful with our belongings. I would strongly recommend them to anyone!

Paid $2,000–2,500Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
DrakeLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team moved us from San Jose to San Diego area and did a fantastic job. They put in that extra mile to make sure our things were safe, and that everything was moved in exactly where it needed to be.

Reasonable priceMoving-related packingOversized-item movingFurniture disassembly
AlecLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scheduling over the phone was quite smooth and the team was quite flexible and easy to work and communicate with for the walkthrough and adjusting the prepacking to a one day move. Day of team was prompt and efficient. Took good care of my belongings and finished faster than anticipated.

Paid $2,000–2,500Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
Lauryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Worth every penny. Team was punctual, professional, and ruthlessly efficient, helping us pack up and remove a decades worth of detritus from our house for our move. I hate to admit my initial estimate of how much work we needed was completely wrong, and I was mortified to show the movers how much stuff we had…

Paid $3,000–3,500Reasonable priceMoving-related packingFurniture disassemblyMoving-related storage
AlbertLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Luis and his partner were exceptional. Extremely efficient and professional move from SF to Alameda. Clearly very experienced, disassembled and reassembled furniture like they’ve done it a thousand times. Will definitely use them again.

Paid $1,000–1,500Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We just had a great move with OnTrack! They were incredible punctual, helpful and thorough. Thank you!

Moving-related packingOversized-item movingMoving-related storage
Samaat99Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mauricio, Alfonso, and Rogelio were so wonderful! They helped me pack and move out of my apartment and into a townhouse in Willow Glen. They were very friendly, thorough and efficient. Pricing is reasonable, note you will be charged separately for any packing materials you use (but you can provide your own and save…

Paid $1,500–2,000Reasonable priceMoving-related packingFurniture disassemblyFurniture assembly
LeslieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a 4 man team for a minimum of 4 hours, and they worked a full day plus overtime! I seriously underestimated the amount of work to be done, but Eduardo and his team were stars! Polite, friendly, non-stop workers...I couldn't have designed a better team!

Paid $2,500–3,000Reasonable priceMoving-related packingFurniture disassembly
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing job with our move within town. Fast, professional, kind. Would absolutely use them again

Moving-related packing
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Luis S and Fabricio were quick, professional and friendly

Paid $400–600Reasonable priceMoving-related packingFurniture disassembly
Reyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I used both the packing and moving service from Fremont to San Carlos. The whole process from setting up the appointment was extremely easy and the price was fair considering the new location was upstairs and down a narrow driveway. The movers Johnathan and Andres were extremely efficient, helpful, and above all polite, courteous, and understanding.

Paid $800–1,000Reasonable priceMoving-related packing
J8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mauricio, Victor and Ruby were SUCH great help getting me moved. They work FAST, but also take great care. Thanks so much!

Great priceMoving-related packingOversized-item movingMoving-related storage
Alex13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Move from Peninsula to San Francisco was so easy and so professionally done by Temo and Jorge. This guys are amazing, from start to finish they did amazing job. Very smart and resourceful people. I am so happy they were there for me today. I can’t wait to use them again!!! Thank you so much!

Reasonable priceMoving-related packing
Chrissi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

First of all, we moved from the bay area to a house 3 hours north. I asked Chat GPT to help me find some moving companies to get estimates from. One of them was Ontrac moving. Most of our furniture is only 2-3 years old and we were worrried that it would be damaged in the move. We chose Ontrac and we are so happy…

Paid $2,000+Reasonable priceSenior movingMoving-related packingIn-state moving
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Johnathan and Antonio were amazing.

Paid $200–400Great priceLocal movingMoving-related packing
MarlonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had Alejandro, Edgar and Angel for our move. They were very efficient with the job. They were able to finish everything from start to finish in 5 hours. They packed everything with blankets to ensure there were no damages. This is our 2nd time using Ontrack Movers and would highly recommend!

Paid $1,000–1,200Local movingMoving-related packingOversized-item moving
Ruben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alejandro and Victor were amazing. Professional and fast. I highly recommend them!

Moving-related packingOversized-item movingFurniture disassembly
Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great local move experience with Alejandro and G! They took a lot of care with my furniture and were able to assist with disassembly and reassembly. Thanks!

Reasonable priceLocal movingMoving-related packingFurniture disassembly
Pattaya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Muy bueno Cesar y Carlos

Local movingMoving-related packingFurniture disassembly
CynthiaLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recently used this company for a short distance move from a two bedroom apartment to a two bedroom apartment.They exceeded all expectations! I highly recommend using this company and ask to speak with Luke!

Local movingMoving-related junk removalMoving-related packing+ Responsiveness+ Punctuality+ Quality
Alexa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great experience, I would definitely use this company again. The team arrived at the very beginning of the scheduled arrival time (8am) and only took 4 hours to move a three bedroom, one garage house. I highly recommend Ivan, Domingo (who was literally running around moving items), Santos, and Ernesto. They made…

Local movingMoving-related packing+ Responsiveness+ Punctuality+ Professionalism
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Nelson and his team arrived promptly and worked very efficiently to move me out of a third floor apartment into a larger complex. I appreciated the time and care they took with my items and the thoroughness in checking that they'd successfully delivered everything afterwards. It was a long move due to all the…

Local movingMoving-related junk removalMoving-related packing+ Responsiveness+ Punctuality+ Quality
azadehLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★

Just used ontrack moving company. I got coded 4 man and a truck... minimum of 4 hours. $275 per hour ... $1100 got coded BUT there was a hidden catch. They charged an extra $1000 for material. Be careful not to fell in the trap. They make their money off shrink wraps( they charge a lot for that ... watch out)…

In-state movingLocal movingMoving-related packing
TrevorLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We were moving from one town to another about half an hour away. The movers showed up, got everything in, and even took some stuff we though wasn't ready to go yet. They shrink-wrapped the loose stuff, and got everything down a set of stairs quickly and efficiently. It was super hot and they hardly ever stopped.…

In-state movingLocal movingMoving-related packing+ Responsiveness+ Punctuality+ Professionalism
Bryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $5,000+Reasonable priceMoving-related packingFurniture disassembly
Benjamin4 months ago★★★★★

Rating only, no written review.

Paid $1,000–1,500Reasonable priceMoving-related packingService not listed

Price

$1.5k+60% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 66%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Moving-related packing41$478–$1.5k
Local moving39$569–$1.5k
Furniture disassembly34$556–$1.2k
Furniture assembly32$271–$1.1k
Oversized-item moving28$228–$680
Long-distance moving19$1.6k–$4.9k
In-state moving16$805–$2.1k
Interstate moving15$1.6k–$4.8k

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