Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
OP's Heating and Air LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

OP's Heating and Air LLC

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 5.0★ from 245 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.OP's Heating and Air LLC is better than 98% of HVAC contractors.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.OP's Heating and Air LLC is better than 95% of HVAC contractors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.OP's Heating and Air LLC is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.OP's Heating and Air LLC is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.OP's Heating and Air LLC is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.OP's Heating and Air LLC is better than —% of HVAC contractors.–
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Reviews for your job

Customers hired OP's Heating and Air LLC for 8 kinds of job.

OP's Heating and Air LLC for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$793
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#78 / 98

All 8 Google reviews tagged “A/C system repair”

TorlandLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had the pleasure of working with Orrin when one of my AC units went out. Orrin saved me over $5000 which was quoted by a larger HVAC company for a whole unit. Orrin perform the needed repairs and advise me on what was coming in the future from a standards perspective So when I do have to replace this unit, I will…

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
IT’sLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had our upstairs AC unit replaced and installed on 08/26/2023. I have nothing but great things to say about this HVAC company. Mr Orron and Mr Derek are not only knowledgeable, professional, friendly, approachable, and helpful; they care about you as a customer. The price for the Condenser and Evaporator coil is…

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Quality+ Professionalism
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In time of need OP’s Heating and Air saved the day. Arrived earlier than expected, explained common problems with AC Units, discussed details of troubleshooting. Found the problem replaced the part all in a few hours.Explained the warranty on the replacement part. Cleanliness was the best part from shoe covers being…

Heating system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
Kanandez2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have use Orrin service twice he is very professional I would definitely recommend his services. The best to you keep growing in your endeavors.

Install thermostatA/C system repairThermostat installation+ Responsiveness+ Punctuality+ Professionalism
Triniyanna_1227Local Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I received this company's information from a friend and was highly satisfied with the results. He changed out my old unit in my attic very fast! Everything works great almost a year later! Great company!

Install ACA/C system repair+ Responsiveness+ Punctuality+ Quality
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had the pleasure of working with OP's Heating and Air LLC an outstanding HVAC professional recently, and I can't express enough how impressed I am with his expertise and service. From the moment he arrived, it was clear that he was not just any HVAC technician - he was a true expert in his field. First and…

A/C system maintenanceHVAC system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Gus4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Orrin is very professional. I delay with a lot of HVAC Contractors, I must say that Orrin was the best. I recommend him highly!!

HVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
JoiaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company plus fast customer service. Within 12 hours of losing A/C I was back up and running thanks to OP’s Heating and Air LLC. I will definitely use them again in the future and also refer to anyone in need. 10 Star service.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality

Price

$397+17% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance16$37–$295
A/C system maintenance13$39–$393
HVAC system repair8$205–$942
A/C system repair8$209–$793
Install thermostat3$50–$437
Install AC3$1.5k–$3.2k
Repair HVAC2$224–$535
Thermostat installation2$148–$788

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