Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
OP's Heating and Air LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

OP's Heating and Air LLC

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 5.0★ from 245 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.OP's Heating and Air LLC is better than 98% of HVAC contractors.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.OP's Heating and Air LLC is better than 95% of HVAC contractors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.OP's Heating and Air LLC is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.OP's Heating and Air LLC is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.OP's Heating and Air LLC is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.OP's Heating and Air LLC is better than —% of HVAC contractors.–
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Reviews for your job

Customers hired OP's Heating and Air LLC for 8 kinds of job.

OP's Heating and Air LLC for HVAC system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#77 / 104
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “HVAC system maintenance”

MichaelLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Orrin was very professional, helpful, and responsive. We had a Freon leak in the outside unit coil, which first caused AC unit to freeze solid — Orrin explained why low Freon causes that, helped us to un-freeze the unit first, found the location of the leak, researched our unit and determined that the coil was…

Reasonable priceHVAC system repairHVAC system maintenance
Travel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mr Parris came by way of a referral. He came out same day of request, was prompt, very professional and knowledgeable. I would certainly recommend him for his expertise and services.

Reasonable priceHVAC system maintenance
Peter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service and pricing , Orun has done a great job

Great priceHVAC system maintenance
Jasmine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great gentleman,Professional and very knowledgeable and help to understand what is being done. Great service.

Reasonable priceHVAC system repairHVAC system maintenance
TorlandLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had the pleasure of working with Orrin when one of my AC units went out. Orrin saved me over $5000 which was quoted by a larger HVAC company for a whole unit. Orrin perform the needed repairs and advise me on what was coming in the future from a standards perspective So when I do have to replace this unit, I will…

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
IT’sLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had our upstairs AC unit replaced and installed on 08/26/2023. I have nothing but great things to say about this HVAC company. Mr Orron and Mr Derek are not only knowledgeable, professional, friendly, approachable, and helpful; they care about you as a customer. The price for the Condenser and Evaporator coil is…

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Quality+ Professionalism
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In time of need OP’s Heating and Air saved the day. Arrived earlier than expected, explained common problems with AC Units, discussed details of troubleshooting. Found the problem replaced the part all in a few hours.Explained the warranty on the replacement part. Cleanliness was the best part from shoe covers being…

Heating system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
Clyde7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Orrin and his company came as a referral. True professional, diagnose the issue and provide the best option. He is extremely responsive and follows up to make sure everything is working fine. I would highly recommend his service!

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Kierra-Kaitlyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was fortunate enough to get same day service on two properties and get the issues resolved in a day! Thank you

HVAC system maintenance+ Punctuality+ Quality+ Professionalism
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had the pleasure of working with OP's Heating and Air LLC an outstanding HVAC professional recently, and I can't express enough how impressed I am with his expertise and service. From the moment he arrived, it was clear that he was not just any HVAC technician - he was a true expert in his field. First and…

A/C system maintenanceHVAC system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Emmet10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Orrin fixed all the problems that were going on with my Ac and even checked in to make sure it was working! This is the guy for all your Ac needs. He even installed my google nest with ease.

A/C system maintenanceHVAC system maintenanceHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Gus4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Orrin is very professional. I delay with a lot of HVAC Contractors, I must say that Orrin was the best. I recommend him highly!!

HVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
StacyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I found Orrin on Thumbtack but have used him continually since then. He is extremely responsive, punctual and will even head over to fix an emergency on a Sunday. Highly recommend and will continue to use him for all of my HVAC needs. Thanks Orrin!

HVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
Nhjela9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Orrin did a great job servicing my units. He was efficient and made sure everything was cleaned when he was done.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Marcia3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenance+ Professionalism
Bradford3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$397+17% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance16$37–$295
A/C system maintenance13$39–$393
HVAC system repair8$205–$942
A/C system repair8$209–$793
Install thermostat3$50–$437
Install AC3$1.5k–$3.2k
Repair HVAC2$224–$535
Thermostat installation2$148–$788

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