Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
Customers frequently praise the shop for fast turnaround times, reasonable pricing, and clear communication regarding insurance and scheduling. Reviews highlight the staff's professionalism, noting that technicians often arrive on time and perform clean work, including mobile services and ADAS recalibration. The primary criticism involves instances where the business was unexpectedly closed without an automated explanation, forcing customers to make unnecessary trips before receiving a callback with pricing information.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
110 Google reviews we collected
Phrases our text analysis found in 97 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Positive and chipper while professional and expeditious.”
“Job was completed in a timely manner and I was on my way!”
“Cole, did a great job job and was very professional.”
“Definitely recommend Optic-Kleer for any glass repair.”
“He replaced my windshield quickly and for a very reasonable price.”
“Explained the process clearly and literally sent someone to my work the next day(!”
“The owner’s from NC, super professional, and you can tell he genuinely cares about his customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Optic-Kleer for 5 kinds of job. Pick one to see what they paid and said.
Cole was a very friendly and professional tech. His experience showed and made me feel very comfortable with the work needed. Very clean and professional job well done. Thanks!
Cole was outstanding! Positive and chipper while professional and expeditious. Perfect job with zero smudges or residue. Keep this guy!
It’s 10:30 a.m. and they’re closed, with no message explaining the situation; you travel all the way from Charlotte only to find it closed. Update 10:39am: I decided to leave a voicemail at their numbers; they got back to me with the price, but they won't be open today, so I'll have to make the 40-minute trip all over again another day.
Professionalism at its best!!! Job was completed in a timely manner and I was on my way!!! I've already name dropped them!
Highly recommend the professionals here!!! They rescued me when another major autoglass glass shop shattered my windshield in what was supposed to be a small resin repair. Fast, very reasonably priced. Friendly. Knowledgeable.
Definitely recommend Optic-Kleer for any glass repair. Cole was amazing to deal with and fast. They got me taken care of before a trip on short notice and can’t praise them enough.
| Job | Reviews | Category typical |
|---|---|---|
| Auto windshield repair | 49 | — |
| Auto windshield replacement | 16 | — |
| Auto power window repair | 4 | — |
| Installation | 3 | — |
| Auto side window replacement | 2 | — |
5.0 ★★★★★ 110 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Showed up and knocked it out!!! Great price and great service!!
Cole was a very friendly and professional tech. His experience showed and made me feel very comfortable with the work needed. Very clean and professional job well done. Thanks!
Thank you Michael for the feedback and the mention of Cole!
Cole was outstanding! Positive and chipper while professional and expeditious. Perfect job with zero smudges or residue. Keep this guy!
Thanks for the feedback Mark and for the mention of Cole, glad we could help you with your windshield needs!
It’s 10:30 a.m. and they’re closed, with no message explaining the situation; you travel all the way from Charlotte only to find it closed. Update 10:39am: I decided to leave a voicemail at their numbers; they got back to me with the price, but they won't be open today, so I'll have to make the 40-minute trip all over again another day.
Hi Kevin, sorry we missed you earlier, both technicians were collecting vehicles. Hopefully we can help you in future
Professionalism at its best!!! Job was completed in a timely manner and I was on my way!!! I've already name dropped them!
Thank you Saalim, appreciate the feedback!
Highly recommend the professionals here!!! They rescued me when another major autoglass glass shop shattered my windshield in what was supposed to be a small resin repair. Fast, very reasonably priced. Friendly. Knowledgeable.
Thank you Kelly, glad we could help you!!
Definitely recommend Optic-Kleer for any glass repair. Cole was amazing to deal with and fast. They got me taken care of before a trip on short notice and can’t praise them enough.
Thank you Jamie for the feedback and for the shoutout to Cole! Glad we could assist with your Autoglass needs
Cole, did a great job job and was very professional.
Thank you Brent for the feedback and the shout out to Cole!
I just wanna say thank you to all the guys over at OPTIC-KLEER Hands-down, the best.10 out of 10 I highly recommend. They are the most professional and the prices are not bad at all. This is a business that goes above and beyond the expectations.Thanks again OPTIC-KLEER a true blessing.
Thank you for the review Starr, we appreciate the feedback! Glad we could help you!!
Great service. Replaces windshield in about an hour.
Thank you for the feedback Vincent!
Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
