Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Optimal HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Optimal HVAC

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 570 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Optimal HVAC is better than 97% of heat pump installation services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Optimal HVAC is better than 96% of heat pump installation services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Optimal HVAC is better than 93% of heat pump installation services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Optimal HVAC is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Optimal HVAC is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Optimal HVAC is better than 38% of heat pump installation services.D
38

Reviews for your job

Customers hired Optimal HVAC for 8 kinds of job.

Optimal HVAC for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$351
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 58 Google reviews tagged “A/C system maintenance” · showing 20

Clint13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Optimal is great to work with both new construction and maintenance

HVAC system maintenanceA/C system maintenanceHeating system installation
Gregory6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very punctual and explains everything. We have used them for 6 years now

Paid $200–400Great priceHVAC system maintenanceA/C system maintenance
Denise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Shawn was professional and helpful. He explained everything and did a great job without making us feel rushed. Thanks!

Paid $1–200Great priceHVAC system maintenanceA/C system maintenanceService not listed
Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always excellent service thorough, honest and good pricing. Used them for service many times and new install. Very reliable.

A/C system maintenance
Rosalie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Prompt, always great service.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenance
Mars4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service!! Above and beyond servicing both our a/c unit and our furnace. Explained everything very effectively. 5 star service!!! I would definitely recommend Optimal.. They were quick to get us an appointment as well. If you’re looking for a family owned company that actually cares they are the ones to call!

Great priceHVAC system maintenanceA/C system maintenance
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This company is amazing! They came out under dire circumstances and were able to assess my situation and fix it within a few days. Shawn was so nice and helpful! Couldn’t have asked for better customer service!

A/C system maintenanceHeating system installation
Fred3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always prompt, thorough and curtious

Reasonable priceA/C system maintenance
Stacey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Mike was great! He was on time and very professional. He even sent me a text to let me know he was on his way. I will only be using Optimal HVAC from now on and referring them to friends.

Paid $300–400Reasonable priceHVAC system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have worked with several HVAC companies and Optimal HVAC AWESOMELY beats ALL hands down! Real honest people with families that care about their customers! We will never use any other company to service our AC system.

Great priceA/C system maintenance
Alex6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Once again, the Optimal team is great to have service my home. Such a Great Team!

Great priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Arrived on time and we're very communicative throughout the whole process! I knew I'd have to get my coolant refilled, and they checked with me on pricing before jumping into the service. Pricing and service were all 5 stars!

A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
Bran5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Austin's service was outstanding! He was on time, communicative, and knowledgeable. Answered my questions and very personable. I recommend Optimal HVAC 100 times over!

Paid $100–200Great priceA/C system maintenance
Matthew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Best service in town. Quick, affordable, top notch service. Only company we’ll use.

Great priceA/C system maintenance
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The service man came on time and was pleasant and thorough. very honest and personable young man.

Paid $100–200Reasonable priceA/C system maintenance
RachaelLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Optimal has helped us with a furnace repair on short notice and has done a few AC and Furnace services for us. Their technicians are always friendly and helpful and it's very easy to schedule. The prices are very reasonable as well. We'll definitely keep using them!

Paid $100–200Reasonable priceA/C system maintenanceHeating system repair
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent company all the way around, nice people, very responsive, and they do great work. I can highly recommend Optimal HVAC.

Paid $1,000+Great priceHVAC system maintenanceA/C system maintenanceHeating system repair
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Always excellent service!

A/C system maintenanceHeating system maintenance+ Quality+ Value
Kimmie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We love working with Shawn and Optimal! We will always use them! They are efficient and responsive every time

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Alex8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Absolutely love Optimal! Professional service that you can trust!!

Great priceHVAC system maintenanceA/C system maintenance

Show more a/c system maintenance reviews (38 more) →

Price

$221-51% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 47%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance112$114–$453
Install AC76$1.6k–$3.7k
A/C system maintenance55$78–$351
Heating system repair45$188–$867
Heating system installation44$1.4k–$2.4k
Heating system maintenance41$78–$293
Install thermostat28$275–$721
A/C system repair27$227–$611

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