How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREOptimal HVAC
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 570 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Optimal HVAC for 8 kinds of job.
Optimal HVAC for a/c system maintenance
Clear ✕All 58 Google reviews tagged “A/C system maintenance” · showing 40
Optimal is great to work with both new construction and maintenance
Very punctual and explains everything. We have used them for 6 years now
Shawn was professional and helpful. He explained everything and did a great job without making us feel rushed. Thanks!
Always excellent service thorough, honest and good pricing. Used them for service many times and new install. Very reliable.
Prompt, always great service.
Excellent service!! Above and beyond servicing both our a/c unit and our furnace. Explained everything very effectively. 5 star service!!! I would definitely recommend Optimal.. They were quick to get us an appointment as well. If you’re looking for a family owned company that actually cares they are the ones to call!
This company is amazing! They came out under dire circumstances and were able to assess my situation and fix it within a few days. Shawn was so nice and helpful! Couldn’t have asked for better customer service!
Always prompt, thorough and curtious
Mike was great! He was on time and very professional. He even sent me a text to let me know he was on his way. I will only be using Optimal HVAC from now on and referring them to friends.
We have worked with several HVAC companies and Optimal HVAC AWESOMELY beats ALL hands down! Real honest people with families that care about their customers! We will never use any other company to service our AC system.
Once again, the Optimal team is great to have service my home. Such a Great Team!
Arrived on time and we're very communicative throughout the whole process! I knew I'd have to get my coolant refilled, and they checked with me on pricing before jumping into the service. Pricing and service were all 5 stars!
Austin's service was outstanding! He was on time, communicative, and knowledgeable. Answered my questions and very personable. I recommend Optimal HVAC 100 times over!
Best service in town. Quick, affordable, top notch service. Only company we’ll use.
The service man came on time and was pleasant and thorough. very honest and personable young man.
Optimal has helped us with a furnace repair on short notice and has done a few AC and Furnace services for us. Their technicians are always friendly and helpful and it's very easy to schedule. The prices are very reasonable as well. We'll definitely keep using them!
Excellent company all the way around, nice people, very responsive, and they do great work. I can highly recommend Optimal HVAC.
Always excellent service!
We love working with Shawn and Optimal! We will always use them! They are efficient and responsive every time
Absolutely love Optimal! Professional service that you can trust!!
Every person that we have worked with from Optimal HVAC has been so informative and nice. If there is an issue they work hard to figure out how to resolve it. Highly recommend them!
Courteous and schedules in a timely manner.
Timely professional service. Tech answered questions, was very helpful. Inspired great trust. Outstanding work !
Amazing customer service! We are very happy we chose optimal HVAC!
My AC unit had been throwing error messages and totally stopped working. I gave Optimal HVAC and they were able to fit me in to their schedule. They arrived, saw the issue and knew exactly where and how to fix the issue correctly and efficiently! The customer service was amazing and they made sure that everything…
On time and sometimes early. Honestly company, and easy to work with.
We have found a new company to maintain our AC and Heating. They are our go to....so pleasant and helpful. Family owned and operated. You won't go wrong with them.
Optimal installed our systems and we have our maintenance done every year. Awesome company.
Great service! Showed up on time, and I would call them again in a heartbeat.
Truly can’t say enough about this company. From the phone call setting the appointment up until the completion of the job, these guys and gals cover all the bases. Polite, prompt, and professional. The entire experience is so relaxed that it doesn’t seem like you have strangers in your home. More like friends. If…
Pleasant to deal with. Answered all questions.
Optimal was able to fit me in a day early. Shawn was knowledgeable and answered all of my questions. Simple process and fixed my AC with the quickness.
Love these guys, every time something happens they are speedy and so nice! Highly recommend.
Excellent service. Made it out within a day and resolved the issue. Provided photos of work done. Very happy with Optimal HVAC.
Technician was very helpful, informative, thorough, fair and professional. Will call again.
I will never use anyone else besides Optimal HVAC for any service needs for my air conditioning and heating system. They are very professional, always on time, trustworthy and just overall excellent. This is a highly undervalued service to include in your annual homeowner's checklist. Everyone at Optimal HVAC is…
Mike was amazing! He was fast friendly and efficient! I couldn’t ask for better service. Thanks Mike!
The technician was on time, friendly, and showed me tips on how to make our home more comfortable and energy efficient.
From the time I started working with them it’s been very professional and friendly service always on time and straight up advice and no hidden fees Highly recommend thanks guys
The techs and engineers at Optimal are really quality and professional guys along with Haley in scheduling. We had a dual zone automatic damper system along with a new modern blower installed to balance out temperature in our two-story home, along with correcting the original builder's questionable spider box work.…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 112 | $114–$453 |
| Install AC | 76 | $1.6k–$3.7k |
| A/C system maintenance | 55 | $78–$351 |
| Heating system repair | 45 | $188–$867 |
| Heating system installation | 44 | $1.4k–$2.4k |
| Heating system maintenance | 41 | $78–$293 |
| Install thermostat | 28 | $275–$721 |
| A/C system repair | 27 | $227–$611 |
