Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts

Experts Reviews · Company report
Optimal HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Optimal HVAC

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 570 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Optimal HVAC is better than 97% of heat pump installation services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Optimal HVAC is better than 96% of heat pump installation services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Optimal HVAC is better than 93% of heat pump installation services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Optimal HVAC is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Optimal HVAC is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Optimal HVAC is better than 38% of heat pump installation services.D
38

Reviews for your job

Customers hired Optimal HVAC for 8 kinds of job.

Optimal HVAC for HVAC duct & vent installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.6k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “HVAC duct & vent installation”

Nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Could not be happier with Optimal. Derrick and his guys are the best there is. Very knowledgeable about HVAC, and extremely hard working. Highly recommend Optimal for any of your HVAC needs. I won’t use anyone else!

Great priceHeating system installationHVAC duct & vent installationInstall AC
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had AC issues, and couldn't cool our home when temperature rose during hot weather. We came to learn that our 1992 Lennox AC had no coolant, the compressor was old and existing wiring might not pass a modern code inspection. We went ahead and sought estimates from 3 companies (including Mercurio's and Taylor…

Customer photo from Steve's reviewCustomer photo from Steve's review
Paid $1,000+Reasonable priceHeating system installationInstall thermostatHVAC duct & vent installation
Melissa12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hands down one of the best service from a company. From the time I reached out to coming back to repairing a piece that my puppy chewed I cannot express how much I recommend their company. Their service was quick, friendly, and informative. Thank you Optimal for having first class service! Highly recommend them for an AC/HVAC installation.

HVAC duct & vent installationRepair HVAC+ Responsiveness+ Punctuality+ Quality
Jay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys were nice, on time, and did a great job. I would happily hire them do work for me again!!!

HVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Janae8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend Optimal HVAC company for any of your heating or cooling needs. I had a heat pump installed and I was so impressed with the Optimal team starting from scheduling the appointment, to their work ethic while installing, and finally now enjoying my cool house. The technicians were friendly, on-time,…

HVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Amber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We used Optimal HVAC for a new furnace and installing new ducting under our house. They got us our estimate within a couple hours of coming to our house, cost was very resonable and their service was great. They weren't booked out too far, were on time and got the job done quickly! I would definitely recommend them for all your HVAC needs!

HVAC duct & vent cleaningHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
TylerEdited 3 years ago★★★★★

Rating only, no written review.

Install ACHVAC duct & vent installationHeating system installation+ Quality+ Professionalism
Ashli4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$221-51% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 47%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance112$114–$453
Install AC76$1.6k–$3.7k
A/C system maintenance55$78–$351
Heating system repair45$188–$867
Heating system installation44$1.4k–$2.4k
Heating system maintenance41$78–$293
Install thermostat28$275–$721
A/C system repair27$227–$611

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