How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREOptimal HVAC
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 570 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Optimal HVAC for 8 kinds of job.
Optimal HVAC for HVAC system maintenance
Clear ✕All 112 Google reviews tagged “HVAC system maintenance” · showing 20
Would recommend this company to everyone. Not too many honest business owners, but this two brother company is the best!
Thanks to Shawn again for the great "subscription" service and suggestion that now is a wise time to replace that 80V ignitor before we suffer an outage. I approved the on-line proposal and look forward to a call for scheduling.
Professional, efficient, local and convenient. A cut above the four previous HVAC services we used.
Superb service. Haley and Shawn both are professional and exceptionally personable. Their communication throughout the process was first-class. Optimal is very responsive, honest and trustworthy in their service evaluation and performance.
Optimal is great to work with both new construction and maintenance
Awesome as always! Came out in an emergency and back out a week later for a permanent fix. Thanks fellas!
Arrived on time as quoted. Very courteous and thorough.
Very punctual and explains everything. We have used them for 6 years now
Shawn was professional and helpful. He explained everything and did a great job without making us feel rushed. Thanks!
Excellent job, great product. Very happy with the entire team from beginning to end! They installed a new air conditioner, and heater maintenance. Couldn’t be happier with how respectful, and professional everyone was!
New: We were getting barely any heat, so of course reached out to Optimal. They were here in just a few days and took the necessary time to go over our situation and found wiring that was defective and needed to be replaced. At no time dd Shawn or his team pressure us to spend money or do repairs that weren't…
Prompt, always great service.
I have been using Optimal HVAC for my annual heater, a/c, and tankless water heater service for the last four years. The company is head and shoulders above any other service I have ever used. Their communication is superb, they do an outstanding job, and their price is very reasonable. I absolutely refer them to…
Excellent service!! Above and beyond servicing both our a/c unit and our furnace. Explained everything very effectively. 5 star service!!! I would definitely recommend Optimal.. They were quick to get us an appointment as well. If you’re looking for a family owned company that actually cares they are the ones to call!
Austin and the Optimal HVAC are amazing. They are the most professional and honest HVAC company we have ever worked with. We highly recommend them with your HVAC needs and services.
Mike was great! He was on time and very professional. He even sent me a text to let me know he was on his way. I will only be using Optimal HVAC from now on and referring them to friends.
Excellent team
⭐⭐⭐⭐⭐ I've used Optimal HVAC many times over the years for both my investment properties and my own home, and they've been outstanding every single time. They're always on time, professional, honest, and take the time to explain the best options without ever trying to upsell unnecessary work. The quality of their…
Had my heat pump serviced by Shawn. He was effecient and answered all my concerns.
Once again, the Optimal team is great to have service my home. Such a Great Team!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 112 | $114–$453 |
| Install AC | 76 | $1.6k–$3.7k |
| A/C system maintenance | 55 | $78–$351 |
| Heating system repair | 45 | $188–$867 |
| Heating system installation | 44 | $1.4k–$2.4k |
| Heating system maintenance | 41 | $78–$293 |
| Install thermostat | 28 | $275–$721 |
| A/C system repair | 27 | $227–$611 |