Experts Reviews · Company report
Optimal HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Optimal HVAC

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 570 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Optimal HVAC is better than 97% of heat pump installation services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Optimal HVAC is better than 96% of heat pump installation services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Optimal HVAC is better than 93% of heat pump installation services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Optimal HVAC is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Optimal HVAC is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Optimal HVAC is better than 38% of heat pump installation services.D
38

Reviews for your job

Customers hired Optimal HVAC for 8 kinds of job.

Optimal HVAC for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.112
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 112 Google reviews tagged “HVAC system maintenance” · showing 20

Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Would recommend this company to everyone. Not too many honest business owners, but this two brother company is the best!

Paid $600–800Great priceHVAC system maintenanceHeating system repair
Larry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Thanks to Shawn again for the great "subscription" service and suggestion that now is a wise time to replace that 80V ignitor before we suffer an outage. I approved the on-line proposal and look forward to a call for scheduling.

Reasonable priceHVAC system maintenance
Jay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Professional, efficient, local and convenient. A cut above the four previous HVAC services we used.

HVAC system maintenance
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Superb service. Haley and Shawn both are professional and exceptionally personable. Their communication throughout the process was first-class. Optimal is very responsive, honest and trustworthy in their service evaluation and performance.

Paid $1–200Great priceHVAC system maintenance
Clint13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Optimal is great to work with both new construction and maintenance

HVAC system maintenanceA/C system maintenanceHeating system installation
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Awesome as always! Came out in an emergency and back out a week later for a permanent fix. Thanks fellas!

HVAC system maintenance
Jack5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Arrived on time as quoted. Very courteous and thorough.

HVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
Gregory6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very punctual and explains everything. We have used them for 6 years now

Paid $200–400Great priceHVAC system maintenanceA/C system maintenance
Denise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Shawn was professional and helpful. He explained everything and did a great job without making us feel rushed. Thanks!

Paid $1–200Great priceHVAC system maintenanceA/C system maintenanceService not listed
Cathy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent job, great product. Very happy with the entire team from beginning to end! They installed a new air conditioner, and heater maintenance. Couldn’t be happier with how respectful, and professional everyone was!

Paid $200–400Great priceHVAC system maintenanceHeating system repair
StephenLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

New: We were getting barely any heat, so of course reached out to Optimal. They were here in just a few days and took the necessary time to go over our situation and found wiring that was defective and needed to be replaced. At no time dd Shawn or his team pressure us to spend money or do repairs that weren't…

Paid $200–300Reasonable priceHVAC system maintenance+ Value
Rosalie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Prompt, always great service.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenance
Lorna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been using Optimal HVAC for my annual heater, a/c, and tankless water heater service for the last four years. The company is head and shoulders above any other service I have ever used. Their communication is superb, they do an outstanding job, and their price is very reasonable. I absolutely refer them to…

Paid $400–600Great priceHVAC system maintenanceHeating system repairService not listed
Mars4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service!! Above and beyond servicing both our a/c unit and our furnace. Explained everything very effectively. 5 star service!!! I would definitely recommend Optimal.. They were quick to get us an appointment as well. If you’re looking for a family owned company that actually cares they are the ones to call!

Great priceHVAC system maintenanceA/C system maintenance
science3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Austin and the Optimal HVAC are amazing. They are the most professional and honest HVAC company we have ever worked with. We highly recommend them with your HVAC needs and services.

Paid $1–200Great priceHVAC system maintenance
Stacey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Mike was great! He was on time and very professional. He even sent me a text to let me know he was on his way. I will only be using Optimal HVAC from now on and referring them to friends.

Paid $300–400Reasonable priceHVAC system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent team

Paid $1–200Great priceHVAC system maintenance
TomLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

⭐⭐⭐⭐⭐ I've used Optimal HVAC many times over the years for both my investment properties and my own home, and they've been outstanding every single time. They're always on time, professional, honest, and take the time to explain the best options without ever trying to upsell unnecessary work. The quality of their…

Great priceHVAC system maintenance
WendyLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Had my heat pump serviced by Shawn. He was effecient and answered all my concerns.

Paid $1–100Great priceHVAC system maintenanceService not listed
Alex6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Once again, the Optimal team is great to have service my home. Such a Great Team!

Great priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Show more HVAC system maintenance reviews (92 more) →

Price

$221-51% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 47%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance112$114–$453
Install AC76$1.6k–$3.7k
A/C system maintenance55$78–$351
Heating system repair45$188–$867
Heating system installation44$1.4k–$2.4k
Heating system maintenance41$78–$293
Install thermostat28$275–$721
A/C system repair27$227–$611

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