How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREOptimal HVAC
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 570 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Optimal HVAC for 8 kinds of job.
Optimal HVAC for HVAC system maintenance
Clear ✕All 112 Google reviews tagged “HVAC system maintenance” · showing 60
Would recommend this company to everyone. Not too many honest business owners, but this two brother company is the best!
Thanks to Shawn again for the great "subscription" service and suggestion that now is a wise time to replace that 80V ignitor before we suffer an outage. I approved the on-line proposal and look forward to a call for scheduling.
Professional, efficient, local and convenient. A cut above the four previous HVAC services we used.
Superb service. Haley and Shawn both are professional and exceptionally personable. Their communication throughout the process was first-class. Optimal is very responsive, honest and trustworthy in their service evaluation and performance.
Optimal is great to work with both new construction and maintenance
Awesome as always! Came out in an emergency and back out a week later for a permanent fix. Thanks fellas!
Arrived on time as quoted. Very courteous and thorough.
Very punctual and explains everything. We have used them for 6 years now
Shawn was professional and helpful. He explained everything and did a great job without making us feel rushed. Thanks!
Excellent job, great product. Very happy with the entire team from beginning to end! They installed a new air conditioner, and heater maintenance. Couldn’t be happier with how respectful, and professional everyone was!
New: We were getting barely any heat, so of course reached out to Optimal. They were here in just a few days and took the necessary time to go over our situation and found wiring that was defective and needed to be replaced. At no time dd Shawn or his team pressure us to spend money or do repairs that weren't…
Prompt, always great service.
I have been using Optimal HVAC for my annual heater, a/c, and tankless water heater service for the last four years. The company is head and shoulders above any other service I have ever used. Their communication is superb, they do an outstanding job, and their price is very reasonable. I absolutely refer them to…
Excellent service!! Above and beyond servicing both our a/c unit and our furnace. Explained everything very effectively. 5 star service!!! I would definitely recommend Optimal.. They were quick to get us an appointment as well. If you’re looking for a family owned company that actually cares they are the ones to call!
Austin and the Optimal HVAC are amazing. They are the most professional and honest HVAC company we have ever worked with. We highly recommend them with your HVAC needs and services.
Mike was great! He was on time and very professional. He even sent me a text to let me know he was on his way. I will only be using Optimal HVAC from now on and referring them to friends.
Excellent team
⭐⭐⭐⭐⭐ I've used Optimal HVAC many times over the years for both my investment properties and my own home, and they've been outstanding every single time. They're always on time, professional, honest, and take the time to explain the best options without ever trying to upsell unnecessary work. The quality of their…
Had my heat pump serviced by Shawn. He was effecient and answered all my concerns.
Once again, the Optimal team is great to have service my home. Such a Great Team!
On time, professional and courteous. I have used them for years, very happy with their services.
Optimal was quick to respond and made it out to our house the next day, they did great work! Highly recommend them!
Very friendly and efficient!
I'm grateful that Optimal came back and fixed the way the initial install was completed and I was not charged.
I had an urgent problem, and Derrek was very efficient, took care of it quickly. I continue to appreciate this company.Good job!
Excellent company all the way around, nice people, very responsive, and they do great work. I can highly recommend Optimal HVAC.
Had Optimal install a heat pump and furnace 6 years ago which has been running without issues. Today They were able to squeeze me in right away. I had issues installing an Ecobee smart tstat and they were able to come out the same day and found I had a short in the walls somewhere. They got it rewired and up and running in little over an hour.
The technician arrived on time, serviced the furnace thoroughly, then installed a new 16 x 20 inch air filter. He adjusted the air flow from low to medium which has made a difference in my comfort. He was polite and instructed me on the proper steps to ensure maximum out put in service! I will use Optimal HVAC again!
Your repair technician was very nice and professional. He took his time to explain what was wrong and what he was doing. I would definitely call you guys again
Had a great experience with this company. Shawn came out to help us with our furnace. As soon as he arrived, he noticed my wife carrying bags of groceries inside the house as I was carrying my two kids inside. Without hesitation, he offered to help with the groceries and quickly grabbed several bags and brought them…
Did a great job, fast and friendly.
Quick professional service from a company I trust! Love these guys!
So good to have someone who knows our system. When our thermostat got knocked off the wall, they knew that we had a strange connection old thermostat. They were able to find the right wires and set up our new smart thermostat and we are up and running. Thanks.
We love working with Shawn and Optimal! We will always use them! They are efficient and responsive every time
Shawn and everyone at Optimal HVAC provided top notch professional service at reasonable rates. Our AC is up and running and all of our vents are clean! Would definitely recommend and will use them again in the future!
They were on time, and very efficient in performing their work. They were considerate enough to dry off their ladder before bringing it into the house, and spreading a drop cloth under the work area. I’m very pleased with the results.
Prompt, great communication, extremely helpful and beat all competitor prices. my go to for HVAC or water heater issue!!!
Awsome service by Optimal! Steve arrived on time and was very efficient.
Technician came and adjusted a sensor and didn't charge me for the call. I have been using Optimal HVAC for several years and every time have been very satisfied. Excellent company and great technicians. Thank you.
Shawn showed up right on the promised time and did a thorough on my furnace. He allocated time to show/explain what he did on the furnace to me. Excellent job!
The technician earned our trust by his professional and friendly attitude and skill. We would recommend our friends to give Optimal a try!
Austin did super job. Very timely and completed
Austin listened as the heat pump went through the startup and shutdown process and assured us that everything was working properly. My wife is no longer concerned the heat pump is ready to fail!.
The best kind of experience Shawn know is stuff and was able to communicate with us. Thank you
Skilled, friendly, helpful.
From the person on the phone to the person who came out, the company was kind and helpful. They were able to squeeze me in to their schedule & fixed the issue quickly. Great service!
Absolutely love Optimal! Professional service that you can trust!!
Optimal continues to be a fantastic company to work with! They performed our yearly HVAC system maintenance and were professional/courteous throughout. Highly recommend!
The customer always comes first with Optimal. They’re the only company I call for my HVAC needs.
Always prompt, attentive, and excellent service.
Every person that we have worked with from Optimal HVAC has been so informative and nice. If there is an issue they work hard to figure out how to resolve it. Highly recommend them!
Courteous and schedules in a timely manner.
Timely professional service. Tech answered questions, was very helpful. Inspired great trust. Outstanding work !
Great annual HVAC service by Shawn today. Very knowledgeable and efficiently done. Highly recommended.
Shawn was very professional and knowledgeable in his HVAC experience. I am confident he checked my furnace thoroughly and he explained possible areas of concern down the road. I have put my trust and faith in Optimal HVAC for a number of years and hope they continue to provide top notch service and reasonable prices for my future HVAC needs.
Just professional service with a high level of expertise. Highly recommend this provider
Shawn did fantastic job. Very thorough and explained everything. Highly recommend Optimal HVAC LLC. Best decision we have made since moving to WA …signed up for annual contrac last year and no regrets. Serviced HAVC and tankless water system.
On time and sometimes early. Honestly company, and easy to work with.
Fast, knowledgable and great customer service, would highly recommend!
This company went beyond what they had to. And they work was excellent. I will use them in the future
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 112 | $114–$453 |
| Install AC | 76 | $1.6k–$3.7k |
| A/C system maintenance | 55 | $78–$351 |
| Heating system repair | 45 | $188–$867 |
| Heating system installation | 44 | $1.4k–$2.4k |
| Heating system maintenance | 41 | $78–$293 |
| Install thermostat | 28 | $275–$721 |
| A/C system repair | 27 | $227–$611 |
