How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty93−0.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREOptimal HVAC
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 570 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Optimal HVAC for 8 kinds of job.
Optimal HVAC for heating system repair
Clear ✕All 46 Google reviews tagged “Heating system repair” · showing 40
Would recommend this company to everyone. Not too many honest business owners, but this two brother company is the best!
Excellent job, great product. Very happy with the entire team from beginning to end! They installed a new air conditioner, and heater maintenance. Couldn’t be happier with how respectful, and professional everyone was!
New: We were getting barely any heat, so of course reached out to Optimal. They were here in just a few days and took the necessary time to go over our situation and found wiring that was defective and needed to be replaced. At no time dd Shawn or his team pressure us to spend money or do repairs that weren't…
As usual you guys are awesome and honest and that is all we expect.
I have been using Optimal HVAC for my annual heater, a/c, and tankless water heater service for the last four years. The company is head and shoulders above any other service I have ever used. Their communication is superb, they do an outstanding job, and their price is very reasonable. I absolutely refer them to…
Optimal has helped us with a furnace repair on short notice and has done a few AC and Furnace services for us. Their technicians are always friendly and helpful and it's very easy to schedule. The prices are very reasonable as well. We'll definitely keep using them!
Excellent company all the way around, nice people, very responsive, and they do great work. I can highly recommend Optimal HVAC.
I called them up. They were at my house within an hour. Both the lady on the phone and the person who came out were extremely nice fixed our problem and for a very affordable price.
Had a great experience with this company. Shawn came out to help us with our furnace. As soon as he arrived, he noticed my wife carrying bags of groceries inside the house as I was carrying my two kids inside. Without hesitation, he offered to help with the groceries and quickly grabbed several bags and brought them…
Quick response time and the repair was done same day. They explained what needed to be replaced and why, and the tech was very friendly. I would recommend to anybody.
Shawn and everyone at Optimal HVAC provided top notch professional service at reasonable rates. Our AC is up and running and all of our vents are clean! Would definitely recommend and will use them again in the future!
Great service! Quick and efficient and it didn't break the bank! I would recommend them and use them again!
You always do a wonderful job-very appreciated.
Courteous and schedules in a timely manner.
The Optimal team is great they get out to you within just a few days and are thorough and explain exactly the issue and how to fix. Greatly appreciate their professionalism!
Truly can’t say enough about this company. From the phone call setting the appointment up until the completion of the job, these guys and gals cover all the bases. Polite, prompt, and professional. The entire experience is so relaxed that it doesn’t seem like you have strangers in your home. More like friends. If…
Love these guys, every time something happens they are speedy and so nice! Highly recommend.
Furnace replacement: Office staff VERY efficient and effective, and installers quick, responsive, and done professionally! Thank to all!! HIGHLY RECOMMEND!
Our heat stopped working in the middle of the night. I called Optimal HVAC this morning at 8:15AM to request an appointment. By 9:15AM, the technician was leaving our home, and our heat was working. THANK YOU for your extremely quick response time! The technician was excellent - prompt, friendly, professional and…
Once again service by Optimal was professional, responsive and quickly diagnosed and fixed the problem. Highly recommend!
I called Optimal HVAC because my heating system wasn’t working properly. They ended up having a cancellation and had a tech at my house within 1 hour of calling them! Which is awesome when you don’t have heat in the winter. Mike was the tech that came. He was very professional and fixed our issue in no time. I…
Stevie was amazing on the phone as she was slammed today. Shawn was so nice and came as soon as he could and got us all fixed up! Awesome service during an extremely busy time.
Our furnace went out in the middle of the night. In the morning, I checked to see that I needed a new part to repair it. I called 3 other companies only to get the response that it would be a week or more before they could even come out to look at it. With temps below freezing, my family couldn't wait that long.…
Austin was very professional and explained everything he was doing, very respectful and courteous. Will most definitely use Optimal in the future and for all my HVAC needs
Good communication, professional, knowledgeable. 10/10 would recommend and use them again!
I will never use anyone else besides Optimal HVAC for any service needs for my air conditioning and heating system. They are very professional, always on time, trustworthy and just overall excellent. This is a highly undervalued service to include in your annual homeowner's checklist. Everyone at Optimal HVAC is…
Derek was very professional but also very friendly. He was able to not only diagnose and fix the issue but also answered some of my questions related to my furnace.
Mike was amazing! He was fast friendly and efficient! I couldn’t ask for better service. Thanks Mike!
As usual, they were very responsive to my weekend emergency call after our heat went out. The technician, Derrek, was on-time and did a great job. We will definitely be using them again.
Great work! Same day and we had our heat back! I would highly recommend this crew. Will use again in the future! Thank you
Great service at a fair price. Will most definitely use again for HVAC services.
Great communication and quality service! It’s a bit stressful to not have heat during this time of year. I was thrilled at their availability to work on my heating system. The issues were explained and my questions were answered with patience and clarity. My heater is working and my home is nice and warm again! I’m…
I discovered my heat wasn’t working when I woke up one morning. I called the company and they sent out someone within the hour. He was able to get the part and fix my furnace before 11 AM. Wonderful service! Very professional and friendly.
Excellent service! They were able to fit me in right away and had my furnace repaired within a day! Would recommend this business to anyone!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 112 | $114–$453 |
| Install AC | 76 | $1.6k–$3.7k |
| A/C system maintenance | 55 | $78–$351 |
| Heating system repair | 45 | $188–$867 |
| Heating system installation | 44 | $1.4k–$2.4k |
| Heating system maintenance | 41 | $78–$293 |
| Install thermostat | 28 | $275–$721 |
| A/C system repair | 27 | $227–$611 |
