Acupuncture clinic · Rochester, MN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%96+13.6Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 234 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★812 Google reviews · 20 photos
98%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Optimal Movement five stars based on 812 reviews, highlighting services like acupuncture, chiropractic adjustments, massage therapy, and SoftWave treatment. Recurring themes include knowledgeable staff who communicate effectively, listen to patient concerns, and provide targeted relief for issues such as neck pain, sciatica, and migraines. Customers also note reasonable pricing and easy scheduling. While most feedback is positive, a small number of low-star reviews criticize specific massage sessions for lacking adequate pressure or failing to address targeted areas like the lower back.
Google rating: 5.0 out of 5 from 812 reviews (98% five-star).
Reviews on this page: 812 Google reviews (587 with written comments, 3 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Optimal MovementMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Optimal Movement: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Optimal Movement: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Optimal Movement: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Optimal Movement: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Optimal Movement: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
812 Google reviews we collected
5.0of 5
5 stars79698%
4 stars111%
3 stars30%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 587 written reviews
98%praise
Praise65198%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2936%
Reasonable4960%
Overpriced22%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22234%
Would recommend17827%
Quality & results11718%
Communication6410%
Speed & response437%
Honesty & trust203%
Price & value173%
What customers talk about
We read 587 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kind, knowledgeable, and did incredible work on my neck, back, and sciatica.”
“If you are looking for an outstanding chiropractor or acupuncturist, I highly recommend Dr.”
“After having this interaction, I can't say that I would recommend this business.”
“Ryan did great work on my neck and jaw, listened to what I shared and addressed the areas that were bothering me the most.”
“One is the worst I’ve had.”
“The provider listened and then explained each treatment.”
“Brittany C was amazing, thorough and was able to get me in quickly!”
“No quick in and out doing the same adjustment/treatment each time.”
“It is rare to find practitioners who combine this degree of expertise with such a genuine commitment to helping their patients.”
“Despite the distance we have to travel to see him, it's worth it.”
People customers mention
Carter41 reviews
Phil38 reviews
Kish34 reviews
Nash28 reviews
Josh25 reviews
Kyler14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Wiley3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Always a good experience at Optimal Movement. Renata was exceptional. Kind, knowledgeable, and did incredible work on my neck, back, and sciatica. Very restorative and helpful with nerve damage. Thanks again!!
Robyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a wonderful visit! friendly and welcoming, very knowledgeable, professional, and took the time to listen to my concerns. I felt comfortable throughout the entire appointment and left feeling great. I highly recommend them to anyone looking for excellent chiropractic care!
Great price
Rita2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was an awesome massage. Brittany did a great job. I’m already scheduled for my next session. Thank you Brittany!
Reasonable price
MonicaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The ease of scheduling and knowledgeable staff is what led me to book, but the treatment provided will have me returning. The provider listened and then explained each treatment. I’m hopeful continued treatment will help me deal with ongoing migraines without the side effects of pharmaceutical medicines.
Great price
Kevin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★
Had a knot on my back that was really painful, had cupping and chiropractor adjustments, felt better the next day, got a massage the day after, great place
Great price
Mai4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I cannot say enough wonderful things about Dr. Kish. He's super knowledgeable, knows what he's doing, is transparent, and has helped my family in so many ways that we cannot thank him enough for. Despite the distance we have to travel to see him, it's worth it. Highly recommend!
Always a good experience at Optimal Movement. Renata was exceptional. Kind, knowledgeable, and did incredible work on my neck, back, and sciatica. Very restorative and helpful with nerve damage. Thanks again!!
Response from the owner · 3 days ago
We’re so happy to have exceeded your expectations. Thank you for taking the time to leave this awesome review!
Brandon Seubert1 reviewiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Outstanding care — The best I’ve experienced anywhere.
I cannot recommend Optimal Movement highly enough! I have seen chiropractors and acupuncturists all over the country, including at Mayo Clinic, and Dr. Kyler Maxfield and Dr. Philip Kish at Optimal Movement are the best I have encountered.
After a bad car accident, I needed help getting back to feeling like myself, and both Dr. Maxfield and Dr. Kish made a tremendous difference in my recovery. Their knowledge, skill, and approach to patient care truly stand out. They take the time to understand your concerns and provide thoughtful, effective treatment tailored to your needs.
Having experienced providers across the country, I can confidently say that the level of care at Optimal Movement is exceptional. It is rare to find practitioners who combine this degree of expertise with such a genuine commitment to helping their patients.
If you are looking for an outstanding chiropractor or acupuncturist, I highly recommend Dr. Kyler Maxfield, Dr. Philip Kish, and the entire team at Optimal Movement. You will be in excellent hands!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
We’re very happy to have provided you with such a positive experience. We hope to see you again soon!
Robyn Kennedy7 reviewsiTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
I had a wonderful visit! friendly and welcoming, very knowledgeable, professional, and took the time to listen to my concerns. I felt comfortable throughout the entire appointment and left feeling great. I highly recommend them to anyone looking for excellent chiropractic care!
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you for taking the time to leave us a 5 star review!
Rita Schultz2 reviewsiTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
The ease of scheduling and knowledgeable staff is what led me to book, but the treatment provided will have me returning. The provider listened and then explained each treatment. I’m hopeful continued treatment will help me deal with ongoing migraines without the side effects of pharmaceutical medicines.
Price assessment: Great price
Response from the owner · a month ago
We’re very happy to have provided you with such a positive experience. We hope to see you again soon!
Kevin Johnson9 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Had a knot on my back that was really painful, had cupping and chiropractor adjustments, felt better the next day, got a massage the day after, great place
Price assessment: Great price
Response from the owner · a month ago
We appreciate your review - thanks!
Mai Lee Xiong4 reviewsiTotal number of Google reviews Mai has written across all businesses on Google Maps, not just this one.
I cannot say enough wonderful things about Dr. Kish. He's super knowledgeable, knows what he's doing, is transparent, and has helped my family in so many ways that we cannot thank him enough for. Despite the distance we have to travel to see him, it's worth it. Highly recommend!
Price assessment: Reasonable price
Response from the owner · a month ago
Hi, thank you for the wonderful review!
Bethany L4 reviewsiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Great massage with Ryan. Often if I ask a massage therapist to work on my neck area they don’t or it’s minimal and they just do a full body. Ryan did great work on my neck and jaw, listened to what I shared and addressed the areas that were bothering me the most. Left feeling looser!
Price assessment: Reasonable price
Response from the owner · a month ago
Thanks for leaving the great review!
Hitiel Ortiz2 reviewsiTotal number of Google reviews Hitiel has written across all businesses on Google Maps, not just this one.
First time seeing Dr Kyle and I had a great experience. He listened about my neck and shoulder problems and helped me with the pain and tension I had. After a few days of nonstop pain and terrible headaches going to Optimal Movement was the best decision I could've made. Thank you again for helping me feel better.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thanks so much! Your positive rating means a lot to us!
Melanie Bersano3 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Renata has always taken good care of me, listened to me, and has made sure my experience ends with the best results possible. As someone with a painful autoimmune disease, massages can be vital for ongoing health. Renata creates an experience that has always left me relaxed and with better flexibility. I can just show up as my authentic self and never be judge.
I would recommend Renata and Optimal Movement to anybody.
Price assessment: Reasonable price
Response from the owner · 2 months ago
We’re so happy to have exceeded your expectations. Thank you for taking the time to leave this awesome review!
