iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%80+22.6Replies to reviews 8%100+8.2Momentum penalty77−2.3Experts Score= 84Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 89 athletic trainingiPosition by Experts Score among all companies we track in this category. · better than 18%
4.9★★★★★142 Google reviews · 24 photos
96%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Benton, Arkansas gym 4.9 out of 5 based on 142 reviews, with the owner responding to all feedback. Customers frequently praise the spacious facility, friendly staff, and coaches who provide personalized attention, correct form, and encouragement for various fitness levels. Recurring themes include the supportive community atmosphere and effective group workouts. However, low-star reviews cite billing issues, such as unexpected charges after cancellation and perceived unprofessional management responses, as common criticisms.
Google rating: 4.9 out of 5 from 142 reviews (96% five-star).
Reviews on this page: 142 Google reviews (108 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
Orangetheory FitnessAthletic Training median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orangetheory Fitness: 87/100 on this factor. Category median: 97.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orangetheory Fitness: 80/100 on this factor. Category median: 96.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orangetheory Fitness: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orangetheory Fitness: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orangetheory Fitness: 100/100 on this factor. Category median: 71.A
100
Bar = this company · dark tick = category median.
Star ratings
142 Google reviews we collected
4.9of 5
5 stars13696%
4 stars21%
3 stars11%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
94%praise
Praise4594%
Complaints36%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2042%
Would recommend1429%
Quality & results613%
Price & value48%
Communication24%
Speed & response12%
Honesty & trust12%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only were the members friendly and gave recommendations for the area, but the Coach was Awesome!”
“If you are looking for a motivating, effective, and truly fun fitness community, I highly recommend joining Orange Theory!”
“More importantly, Cathy is top notch in terms of knowledge of form, personalized attention—AND she has this great spirit about her that translates int…”
“Everyone encourages one another, the classes will challenge you, push you but in a reasonable and healthy way.”
“Way over priced and all they care about is “money grabs”.”
“The coaches made me feel welcome and explained everything.”
“My favorite part of Orange Theory classes is how efficient they are.”
“For the first time in my life, working out feels fun, obtainable, and genuinely motivating.”
People customers mention
Bryant13 reviews
Cathy8 reviews
Kim5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CChristina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Cathy Edwards is amazing! Her strength classes are so wonderful. 5 stars ⭐️all the way!
MMichelle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Coach Cathy is amazing. She is always encouraging us to to lift heavier and makes sure we have correct form.
BBobi8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Driving through Arkansas found this lovely OTF! Not only were the members friendly and gave recommendations for the area, but the Coach was Awesome! She encouraged proper form for the strength class by showing me how my body parts should be moving and she watched me to make sure I got it! Incredibly helpful! Great class! Thank you!
BBethLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Major kudos to Orange Theory in Bryant- with a specific nod to Coach Cathy. My home studio is in New Mexico, but I travel often and have tried out studios throughout the country. Cathy went out of her way to make me feel welcome. More importantly, Cathy is top notch in terms of knowledge of form, personalized…
SSarah11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
Canceled my membership 3 years ago, but was randomly charged 3 years later. Despite management changes 2x since, the GM, Jack, refused a refund—feels more like a billing trap than a fitness studio. Go else where.
KKyleLocal Guide · 96 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
10/10 best place to get a workout hands down. I’ve been a member since Nov 2018 when this place opened and I’m still here. That says something about this place. Cathy is one of the coaches there and if you want to get in a great workout correctly, make sure to take her classes. They are almost always full plus she…
Cathy Edwards is amazing! Her strength classes are so wonderful. 5 stars ⭐️all the way!
Response from the owner · 2 months ago
Thank you, Christina, for your fantastic review! We're thrilled to hear that you enjoy Cathy's strength classes. Keep up the great work on your fitness journey, and we're here to support you every step of the way. Keep reaching for those goals!
M
Michelle MO5 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Driving through Arkansas found this lovely OTF! Not only were the members friendly and gave recommendations for the area, but the Coach was Awesome! She encouraged proper form for the strength class by showing me how my body parts should be moving and she watched me to make sure I got it! Incredibly helpful! Great class! Thank you!
Response from the owner · 3 months ago
Thank you, Bobi, for sharing your positive experience with us! We're glad to hear that our community and coach made your visit enjoyable and helpful. It's wonderful to know that you felt supported in your fitness journey. Keep up the great work, and we look forward to seeing you continue to reach your goals with Orangetheory!
B
Beth C.Local Guide · 14 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Major kudos to Orange Theory in Bryant- with a specific nod to Coach Cathy. My home studio is in New Mexico, but I travel often and have tried out studios throughout the country. Cathy went out of her way to make me feel welcome. More importantly, Cathy is top notch in terms of knowledge of form, personalized attention—AND she has this great spirit about her that translates into the energy of the room and workout. SIGN UP when you see her name for ANYTHING on the schedule!
Response from the owner · 5 months ago
Thank you, Beth, for sharing your positive experience at our Bryant studio! We're thrilled to hear that Coach Cathy made such a memorable impact on your visit. It's wonderful to know her expertise and energy enhanced your workout. Keep up the great work on your fitness journey, and we look forward to seeing you in our studios across the country!
S
Sarah Rogers11 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Canceled my membership 3 years ago, but was randomly charged 3 years later. Despite management changes 2x since, the GM, Jack, refused a refund—feels more like a billing trap than a fitness studio. Go else where.
Response from the owner · 6 months ago
Sarah, we're sorry to hear about your experience and understand your frustration with the billing issue. We are committed to resolving such matters and improving our processes. Please contact the studio manager directly at [email protected] so we can address this situation and work towards a resolution. We hope to improve your experience in the future.
K
Kyle MennengaLocal Guide · 96 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
10/10 best place to get a workout hands down. I’ve been a member since Nov 2018 when this place opened and I’m still here. That says something about this place. Cathy is one of the coaches there and if you want to get in a great workout correctly, make sure to take her classes. They are almost always full plus she calls you out when you aren’t pushing yourself hard enough which we all appreciate!
Response from the owner · 3 years ago
Kyle, thank you so much for leaving such a kind review! We love to hear that you've been with us since 2018 - here's to another five awesome years!
R
Randy StaggsLocal Guide · 9 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Hi...I'm Randy I'm 68 years old and ever since I started going to OTF I have never felt this good...And a big thanks to Cathy and Charles for helping me...So age doesn't matter...Come and join in the fun...Hope to see you soon
Response from the owner · 10 months ago
Randy, thank you for sharing your inspiring experience! It's wonderful to hear how Orangetheory has positively impacted your well-being. We're grateful to have Cathy and Charles as part of our team, and we're excited to support you on your fitness journey. Keep up the great work, and we look forward to seeing you continue to reach your goals!
S
Sunny manirath2 reviewsiTotal number of Google reviews Sunny has written across all businesses on Google Maps, not just this one.
If you want a good group workout, you should try orangetheory! Everyone there is nice, friendly, and supportative. The coaches are always there to guide you through your workout.
Response from the owner · 10 months ago
Sunny, thank you for your fantastic review! We're glad to hear you enjoy the supportive community and guidance from our coaches. Keep up the great work on your fitness journey, and we look forward to seeing you continue to reach your goals with us!
N
Nitesh Gautam6 reviewsiTotal number of Google reviews Nitesh has written across all businesses on Google Maps, not just this one.
Cathy is the G.O.A.T at OTF Bryant! I have been an OTF member for a year and at this studio for about 4 months and I can say that the studio is spacious and the staff is pretty good. If you were to pick a class at OTF Bryant to try, don’t think too hard and book one of Cathy’s classes!
Response from the owner · 10 months ago
Thank you, Nitesh, for your fantastic review! We're thrilled to hear about your positive experience at OTF Bryant and your appreciation for Cathy. It's wonderful to have you as part of our community, and we look forward to supporting you on your fitness journey. Keep up the great work and continue reaching your goals!
J
Jane K.6 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Really like Cathy's class on Sunday! She doesn't mind working on what best for me! I learnt a lot!
Response from the owner · 10 months ago
Thank you, Jane, for sharing your positive experience with Cathy's class! We're glad to hear that you found the session beneficial and personalized to your needs. Keep up the great work on your fitness journey, and we look forward to seeing you continue to achieve your goals with us!
