iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%64+19.7Experts Score= 78Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 94 personal trainersiPosition by Experts Score among all companies we track in this category. · better than 14%
4.9★★★★★70 Google reviews
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Orangetheory Fitness in Byram, MS, 4.9 out of 5 based on 70 reviews. Praise centers on the varied high-intensity interval training, which utilizes treadmills, rowers, and weights to accommodate diverse fitness levels. Customers frequently highlight the supportive community atmosphere, clean facilities, and encouraging staff who provide clear instructions. However, low-star feedback indicates dissatisfaction with strict punctuality policies, specifically citing instances where late arrivals were denied entry to classes.
Google rating: 4.9 out of 5 from 70 reviews (97% five-star).
Reviews on this page: 70 Google reviews (32 with written comments).
Owner responses: the business replied to 9% of reviews.
Most recent review: February 9, 2026.
Service: Personal Trainer serving Byram, Mississippi.
Data from Google, last updated October 28, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Orangetheory FitnessPersonal Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orangetheory Fitness: 84/100 on this factor. Category median: 96.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orangetheory Fitness: 64/100 on this factor. Category median: 96.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orangetheory Fitness: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
4.9of 5
5 stars6897%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
88%praise
Praise1488%
Complaints213%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude638%
Quality & results531%
Speed & response213%
Would recommend213%
Communication16%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The coaches are enthusiastic, knowledgeable, and incredibly supportive, and the studio is always clean and well-maintained.”
“Facilities, coaches, other members and everything is top notch.”
“Even though I have always hated running on the treadmill, they break it up in a way that makes it go by fast.”
“Highly recommend to anyone looking for a results-driven, welcoming fitness community!”
“The instructors did a great job at explaining and encouraging the class.”
People customers mention
Madison3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SStacey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
⭐️⭐️⭐️⭐️⭐️
Best workout I’ve ever done! OrangeTheory Fitness Madison, MS is hands-down the most effective and enjoyable workout I’ve tried. It’s perfect whether you’re brand new to fitness or a hardcore athlete.
The HIIT workouts are always varied and well-balanced, focusing on endurance, strength, and power using…
EEricLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I love coming to this Orange Theory when I am in town! Thanks for all your staffs hard work in making it very inviting for people from out of town!
GGaryLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Unbelievable! I despise working out but these people are so awesome! Facilities, coaches, other members and everything is top notch. But what makes them different than any other gym I've been to is the sense of community and the personal interest they offer. They encourage you to do what you can do and sit out some…
RRachaelLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
As more of a pilates/yoga lover, I *really* don't enjoy OrangeTheory workouts, BUT I felt compelled to give this studio a five-star review based on their staff and community atmosphere. When I travel home to visit my mother, this is pretty much the only workout option available to me. Karen is a stellar coach who…
MMandy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I’m overweight and out of shape, so I’ve been very scared and nervous about going to a gym. But I finally caved to some peer pressure and decided to give it a try. It was definitely an intense workout, but all the focus is on just doing your personal best. I didn’t once feel embarrassed or intimidated, and everyone…
AArunLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
I love it. OTF has changed my perspective of being FIT. The two things which I love are:
- It’s a very adaptable and flexible. The workouts are designed to suit physical limitations, different fitness levels, and injuries.
- You’re told exactly what to do. I love this. I go and I don’t have to think about what I’m going to do while I’m working out.
⭐️⭐️⭐️⭐️⭐️
Best workout I’ve ever done! OrangeTheory Fitness Madison, MS is hands-down the most effective and enjoyable workout I’ve tried. It’s perfect whether you’re brand new to fitness or a hardcore athlete.
The HIIT workouts are always varied and well-balanced, focusing on endurance, strength, and power using the treadmill, water rower, and free weights—so you never get bored. They also offer dedicated strength classes for total body, upper body, and lower body, which is a great bonus.
The coaches are enthusiastic, knowledgeable, and incredibly supportive, and the studio is always clean and well-maintained. I also love the frequent benchmark and signature workouts that make it easy to track progress and stay motivated.
Highly recommend to anyone looking for a results-driven, welcoming fitness community! 💪🍊
Response from the owner · 8 months ago
Stacey, thank you for sharing your positive experience with us! We're glad to hear that you find our workouts effective and enjoyable, and that our coaches and facilities meet your expectations. It's wonderful to know that our varied HIIT and strength classes keep you motivated and engaged. Keep up the great work on your fitness journey, and we look forward to supporting you as you continue to reach your goals!
E
Eric MillerLocal Guide · 10 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
I love coming to this Orange Theory when I am in town! Thanks for all your staffs hard work in making it very inviting for people from out of town!
Response from the owner · 8 months ago
Thank you, Eric, for your kind words! We're glad to hear you feel welcomed and enjoy your visits. Keep up the great work on your fitness journey, and we look forward to seeing you again soon!
A
Angie HannaLocal Guide · 26 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Great studio and staff! Enjoyed the Madison , MS studio.
Response from the owner · 8 months ago
Thank you, Angie, for your positive feedback! We're glad you enjoyed the Madison, MS studio and our team. Keep up the great work on your fitness journey, and we look forward to supporting you as you reach your goals with the Orangetheory family!
G
Gary Haygood Landscape ArchitectLocal Guide · 13 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Unbelievable! I despise working out but these people are so awesome! Facilities, coaches, other members and everything is top notch. But what makes them different than any other gym I've been to is the sense of community and the personal interest they offer. They encourage you to do what you can do and sit out some of you need to. You've got to try it....which is even free!
R
Rachael JMLocal Guide · 28 reviewsiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
As more of a pilates/yoga lover, I *really* don't enjoy OrangeTheory workouts, BUT I felt compelled to give this studio a five-star review based on their staff and community atmosphere. When I travel home to visit my mother, this is pretty much the only workout option available to me. Karen is a stellar coach who is always encouraging and non-judgemental, especially when I drag myself in there jet-lagged and exhasted. The front desk is super welcoming and other students are very happy to be there as well.
M
Morgan ThompsonLocal Guide · 235 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Manager was horrible never will I sign up for a class ever again
Response from the owner · 3 years ago
Hi Amber,
We hate that you had a bad experience at an Orangetheory studio. We don't have any record of you visiting our studio in Madison, MS, however, we would be more than happy to get you connected with the correct studio to address this issue. Please give us a call at (601) 707-9202.
S
SHARON C. MONCURE86 reviewsiTotal number of Google reviews SHARON has written across all businesses on Google Maps, not just this one.
I’m overweight and out of shape, so I’ve been very scared and nervous about going to a gym. But I finally caved to some peer pressure and decided to give it a try. It was definitely an intense workout, but all the focus is on just doing your personal best. I didn’t once feel embarrassed or intimidated, and everyone was so friendly and helpful. I just joined and literally have only been twice so far, but I’m actually excited about it and looking forward to keeping it up, getting back into better shape, and I really am shocked that I’m feeling that way. And thanks to my friends for the encouragement!
T
TATIANA DIDIC1 reviewiTotal number of Google reviews TATIANA has written across all businesses on Google Maps, not just this one.
I was late 5 minutes,and they didn’t let me inside!
Response from the owner · 4 years ago
Hi Tatiana,
While we always strive to provide a best-in-class experience for our members and guests, we know that there are always opportunities to improve. The 5 minute late arrival policy was implemented in conjunction with advice from our Medical Advisory Board. We do not allow members to enter class past the 5 minute mark to ensure that all participants are able to participate in the warmup and coach demonstrations/instructions.
Again, we appreciate the feedback and look forward to diving into this and making sure we are looking into how we can get better. If you wouldn’t mind sharing this concern, in detail, with our management team, we would love the opportunity to try and make this right. The best contact information is [email protected].
Thanks again for the feedback and we look forward to seeing you back under the orange lights soon!
