Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Orchid Maids Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%71+17.2Value 14%87+12.3Replies to reviews 7%63+4.5Craft & service penalty68−3.2Momentum penalty49−5.1Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

Orchid Maids Cleaning Service

Groton, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #117Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.8★ from 57 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orchid Maids Cleaning Service is better than 73% of house cleaning services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orchid Maids Cleaning Service is better than 71% of house cleaning services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orchid Maids Cleaning Service is better than 68% of house cleaning services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orchid Maids Cleaning Service is better than 87% of house cleaning services.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orchid Maids Cleaning Service is better than 49% of house cleaning services.C
49
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orchid Maids Cleaning Service is better than 63% of house cleaning services.B
63

Reviews for your job

Customers hired Orchid Maids Cleaning Service for 5 kinds of job.

Orchid Maids Cleaning Service for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$253
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#68 / 83

All 10 Google reviews tagged “Standard cleaning”

Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

After almost two years of excellent service, I'm moving across the country. Everyone who came to my home was professional and courteous. Thank you 😊

Standard cleaning+ Punctuality+ Quality+ Professionalism
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent, friendly conscientious ladies did a beautiful job. Very happy!

Deep cleanStandard cleaning+ Responsiveness+ Quality+ Professionalism
Maggie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Before my grandmother passed away she wanted to make sure my grandfather was set up with a cleaning service and that’s how I came across Orchid Maids. Everyone has been so amazing and it’s so nice for the family to know that the house is well taken care of and my grandfather isn’t overwhelmed!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Anna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Always great!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Evette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Orchid Maids provides cleaning services for my vacation rental property. The team is always professional, on time for appointments, and fast. If I ever have any questions they are quick to respond, friendly, and easy to communicate with. I have never had one complaint from any of my guests. The professionalism and…

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
rocky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Great job in cleaning my house!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Heidi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My house sparkled after the cleaners left. It was the best gift I gave to myself. Definitely hire this business!

Deep cleanMoving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent cleaning service. They are friendly and thorough. You know exactly what to expect each time they clean. And if you aren’t happy when they are done, they will fix any issue you identify.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
NLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have Orchid Maids coming on a monthly basis. A deep cleaning is required for the initial cleaning and absolutely well worth it! They're very thorough and professional, left the house sparkling and smelling fresh. They stand by their work and make sure that you're satisfied before they leave. I would recommend…

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 100%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean20$277–$471
Moving-related cleaning10$321–$536
Standard cleaning10$158–$253
General housekeeping3$153–$240
Interior & exterior window cleaning2$227–$398

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