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Original Strength Institute

Gym · Holly Springs, NC · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 79%
5.0 ★★★★★ 174 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
70%reviews answered by the owner
Nov 2026latest review

Original Strength Institute at a glance

Google reviewers rate the facility five stars based on 174 reviews, with the owner responding to seventy percent of comments. Customers frequently cite knowledgeable coaching, diverse programs for various fitness levels, and a supportive community atmosphere. Services include strength training, mobility work, and nutritional guidance, often paired with amenities like infrared saunas. Recurring themes highlight individualized attention, proper form instruction, and an encouraging environment that helps members achieve physical goals without excessive intensity.

  • Google rating: 5.0 out of 5 from 174 reviews (99% five-star).
  • Reviews on this page: 174 Google reviews (151 with written comments, 4 with photos).
  • Owner responses: the business replied to 70% of reviews.
  • Most recent review: November 3, 2026.
  • Service: Physical Therapist serving Holly Springs, North Carolina.

Data from Google, last updated November 6, 2026.

Score profile vs other physical therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

Satisfaction99Reliability99Craft & service100Value–Momentum100Replies to reviews–Satisfaction: 99 (median 96)Reliability: 99 (median 96)Craft & service: 100 (median 100)Momentum: 100 (median 100)
Original Strength InstitutePhysical Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Original Strength Institute: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Original Strength Institute: 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Original Strength Institute: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Original Strength Institute: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
–

Bar = this company · dark tick = category median.

Star ratings

174 Google reviews we collected

  • 5 stars17299%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 151 written reviews

  • Praise11998%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5646%
  • Would recommend3126%
  • Quality & results1613%
  • Honesty & trust97%
  • Speed & response43%
  • Communication32%
  • Price & value22%

What customers talk about

We read 151 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Coach Jayne is very helpful and gentle with her senior classes.”
  • “Highly recommend for anyone who’s ready to take things to the next level!”
  • “I joined OSI about 4 months ago and it has been a great experience so far.”
  • “Everyone is welcoming, supportive, and genuinely wants you to succeed.”
  • “A friend invited me for a session and I was immediately hooked.”
  • “She explains her program clearly and focuses on small, sustainable changes, like using hand portions instead of complicated tracking.”
  • “The staff make sure I don't hurt myself (which I'm prone to doing), set reasonable goals, ensure my technique and weight are correct AND they encourage me.”

People customers mention

  • Tim 11 reviews
  • Fuquay 7 reviews
  • Tristan 7 reviews
  • Dani 6 reviews
  • Kat 5 reviews
  • Cathy 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Paulette7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Expert coaches curating excellent programs for all levels and abilities!! Highly recommend for anyone who’s ready to take things to the next level!

KristaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I joined OSI about 4 months ago and it has been a great experience so far. The classes are fun and challenging, and the coaches are very supportive and informative. There is a great sense of community.

Debra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Coach Jayne is very helpful and gentle with her senior classes. She also is very knowledgeable about our anatomy. She is kind and thoughtful too. All of the coaches take time with each individual to show the proper positions for that person's physical needs necessary to accomplish better health and care of their…

VMLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The workouts are a great mix of strength, conditioning, mobility and nervous system resets. The coaches are encouraging, knowledgeable and helpful. The people are amazing, friendly and helpful. It’s just a great vibe and I always leave feeling better.

ToddLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

After being hit in my pelvis by a car in high school and having five pregnancies, I struggled w rebuilding my core strength. I’m so grateful for the “Reset” program and how learning to breathe and move the way we were designed has helped me to become stronger! I just saw my PT for Pelvic Floor Dysfunction who had…

ColleenLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The best gym in Fuquay with intelligent programming that helps you be a better human without annihilating you every session. Plenty of variety and fun! Community is awesome!!

Photos

Customer reviews

5.0 ★★★★★ 174 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Paulette Hayes7 reviewsTotal number of Google reviews Paulette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Expert coaches curating excellent programs for all levels and abilities!! Highly recommend for anyone who’s ready to take things to the next level!

  • Busyness: A little busy
  • Powerlifting equipment: Squat rack, Barbells, Other
  • Maintenance: Well-kept
Krista KingLocal Guide · 24 reviewsTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I joined OSI about 4 months ago and it has been a great experience so far. The classes are fun and challenging, and the coaches are very supportive and informative. There is a great sense of community.

  • Busyness: A little busy
  • Powerlifting equipment: Squat rack, Bench press, Deadlift platform, Dumbbells, Barbells, Weight plates
  • Maintenance: Pristine
Debra Exum5 reviewsTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Coach Jayne is very helpful and gentle with her senior classes. She also is very knowledgeable about our anatomy. She is kind and thoughtful too. All of the coaches take time with each individual to show the proper positions for that person's physical needs necessary to accomplish better health and care of their body. Each coach is very personable. They connect with their class. They show that they care about each individual. These are well trained in physiology- how our bodies work and how each system is connected and affects one another so you get a very effective work out experience.

  • Busyness: Busy
  • Powerlifting equipment: Squat rack, Dumbbells, Barbells
  • Maintenance: Well-kept
Response from the owner · 5 months ago

Thanks for taking the time to share about your experience at OSi in our Senior Class! We’re glad you have enjoyed working with Coach Jayne! She’s a gem!

VM DezernLocal Guide · 39 reviewsTotal number of Google reviews VM has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The workouts are a great mix of strength, conditioning, mobility and nervous system resets. The coaches are encouraging, knowledgeable and helpful. The people are amazing, friendly and helpful. It’s just a great vibe and I always leave feeling better.

  • Busyness: A little busy
  • Maintenance: Well-kept
Response from the owner · 3 months ago

Thanks so much for taking a minute to share about your experience at OSi! We have loved having you and your whole family at the gym too!!! 💪 Keep up the hard work!

Todd ByersLocal Guide · 35 reviewsTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After being hit in my pelvis by a car in high school and having five pregnancies, I struggled w rebuilding my core strength. I’m so grateful for the “Reset” program and how learning to breathe and move the way we were designed has helped me to become stronger! I just saw my PT for Pelvic Floor Dysfunction who had measured my strength years ago. She was amazed at my increased pelvic floor strength. Thank you to all the amazing coaches at OSI for your incredible support, knowledge, and encouragement for me to believe I could be strong again! I’m doing 300 deadbugs with no problem! It took patience, consistency, breathing right, and faith to believe I could! OSI is an incredible place to start your path to better health.

Colleen FlahertyLocal Guide · 28 reviewsTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best gym in Fuquay with intelligent programming that helps you be a better human without annihilating you every session. Plenty of variety and fun! Community is awesome!!

Response from the owner · 3 months ago

Wow! Thanks so much for taking the time to leave us a positive review Colleen! 😍 We appreciate you!

Emelysol Bortnick8 reviewsTotal number of Google reviews Emelysol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been coming to this gym for about a year now, and that says a lot because I’ve never been someone who sticks with a workout routine for very long. The environment here has made all the difference. Everyone is welcoming, supportive, and genuinely wants you to succeed. Over the past year, I’ve noticed a huge improvement not only in my physical fitness but also in my overall well-being. Working out has become something I actually look forward to instead of feeling like a chore. I recommend this gym every chance I get, and I’ve even started bringing my friends because I want them to experience it too.

Rebecca SavitskiLocal Guide · 55 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All of the trainers are passionate about their craft. I can't believe its taken me so long to write a review. OSI is more than a gym its a community that is seriously strong. Highly recommend just giving it a try, your body/soul will thank you for it :)

Response from the owner · 3 months ago

Awww 🥰 Thanks for taking a minute to leave us this review and share your kind words! We love having you here at OSI! 💪💪

Find Her in Flip Flops - RachelLocal Guide · 54 reviewsTotal number of Google reviews Find has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I felt a little lost after a celiac diagnosis and perimenopause. I'd gained weight and was exhausted, had high BP and didn't fit in my clothes anymore. I needed to make a change, but knew joining a gym wouldn't make me go to the gym. So I started personal training at OS 2x a week with Shelby. It's been 5 months and I can tell a difference everyday. I call it torture and whine alot, but she doesn't let me skimp on myself. I am stronger, have more muscle tone/less cellulite and flab, am less tired, my clothes fit better, and I notice things in daily life are better (carrying groceries, getting up and down, having stamina for yard projects, and no more waking up with back pain that I blamed on my mattress.) If you're like me and need a push, a cheerleader, and a reason to not skip the gym, get yourself a trainer.

Response from the owner · 4 months ago

Thanks for taking the time to leave a positive review! Plus we love the real life examples! We’re happy to have you here and are pretty sure Shelby loves training you most days too 😉

Jenna C6 reviewsTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

You go for the workout, you stay because of Cathy. I've had three sessions with her so far, and she makes me feel heard and confident. She makes sure I fully understand the move before adding any weight, and as a chronic back pain sufferer I am immensely grateful for that. Thank you, Cathy! Can't wait to see where our journey goes.

Response from the owner · 4 months ago

Thank you so much for taking the time to leave a review and share about your positive experience with Cathy! Keep up the hard work!

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