Ricky PattonLocal Guide · 12 reviewsTotal number of Google reviews Ricky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSolid experience
Orkin
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%64+15.5Value 14%97+13.7Replies to reviews 7%96+6.8Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#158 of 186 wildlife removal servicesPosition by Experts Score among all companies we track in this category. · better than 15%
4.7 ★★★★★ 1,970 Google reviews
84%five-star reviews
4.65★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$186typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Orkin at a glance
Google reviewers rate Orkin 4.7 out of 5 based on 1970 reviews, with the owner responding to 95% of feedback. Customers frequently highlight punctual technicians, thorough inspections, and clear communication regarding treatments for pests like ants, bees, and rodents. However, low-star reviews cite missed appointments, aggressive driving, and discrepancies between advertised 24/7 availability and actual service hours.
- Google rating: 4.7 out of 5 from 1,970 reviews (84% five-star).
- Reviews on this page: 1,970 Google reviews (1,085 with written comments, 1 with photos).
- Owner responses: the business replied to 95% of reviews.
- Most recent review: October 31, 2026.
- Service: Wildlife serving Battle Creek, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin: 70/100 on this factor. Category median: 93.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin: 64/100 on this factor. Category median: 90.B
64
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin: 68/100 on this factor. Category median: 97.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin: 97/100 on this factor. Category median: 100.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin: 96/100 on this factor. Category median: 88.A
96
Bar = this company · dark tick = category median.
Star ratings
1,970 Google reviews we collected
- 5 stars1,66084%
- 4 stars1819%
- 3 stars472%
- 2 stars201%
- 1 star623%
Praise vs complaints
Phrases our text analysis found in 1,085 written reviews
- Praise1,49997%
- Complaints523%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2218%
- Reasonable7965%
- Overpriced87%
- Not sure1210%
$186+76% vs typical wildlife removal services
Middle half of what 86 customers paid ($91–$323) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude65442%
- Quality & results30520%
- Speed & response26617%
- Communication15710%
- Would recommend886%
- Price & value473%
- Honesty & trust342%
What customers talk about
We read 1,085 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Timothy came out to spray and was extremely respectful, kind, and knowledgeable.”
“Missed a scheduled appointment and just extremely unprofessional and if I hadn’t reached out I wouldn’t have heard from them.”
“He was on time, very thorough, and overall did the best job I've ever seen!”
“So no thanks to Orkin for caring about my feedback, safety, terrible experience and money!”
“They came out quickly and took care of our issue right away.”
“One of there drivers was driving aggressively causing traffic to slow down and let her go.”
“He took the time to explain everything and answer any questions I had.”
“Very UNHAPPY with them, they do not communicate well with customers.”
“Thorough very polite very positive very helpful wonderful happy worker definitely recommend tiea !”
“I would definitely not recommend them to anyone Who asked for a referral!”
“Prices for ongoing monthly treatments are very reasonable.”
“No improvement in pest control and very expensive for the service provided”
“It was refreshing to have someone who was not only professional but also genuinely pleasant to deal with.”
“They came through and laid traps (which are still currently lying around my home), got a monthly plan going for $74 and some change a month, when I fi…”
People customers mention
- Randall 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
BillLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★
We've been invaded by bees and when Orkin showed up he explained what he was going to do so he proceeded with the first less invasive action and will be back in about 3 days to check. Orkin showed up right away and the first technician said that when the bee's were dead they would remove the hive. The second…
Paid $200+Reasonable priceHornet & wasp extermination
Lane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very impressed with the the professionalism and thoroughness of our pest professional!
Paid $200+Reasonable priceSpider extermination
Rich6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Randall was fantastic! He was on time, very thorough, and overall did the best job I've ever seen! Thank you!
Paid $200+Reasonable priceAnt extermination
Rocky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Nice and friendly and knowledgeable- Clay C was great and really cared about my issue
Paid $60–80Reasonable priceService not listed
garyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Clay did an excellent job treating our home as if it was his own. Very knowledgeable and friendly
Paid $200+Reasonable priceRodent extermination
DJLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Julian did a great job. He texted us and asked if he could come earlier as he had time earlier than our appointment. Of course, we were happy that he came early to tackle our bug issue! Julian was polite. We're happy to have the 30 day guarantee, too. Thanks for the quick service! I called this morning desperately…
Paid $200+Reasonable priceHornet & wasp extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 299 | $63–$124 |
| Ant extermination | 241 | $76–$246 |
| Hornet & wasp extermination | 224 | $81–$246 |
| Spider extermination | 207 | $56–$131 |
| Rodent extermination | 201 | $73–$323 |
| Bug & insect extermination | 120 | $73–$136 |
| Home inspection | 89 | $66–$159 |
| Cockroach extermination | 82 | $83–$214 |
Compare with
Customer reviews
4.7 ★★★★★ 1,970 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Barbara Wilbur11 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe entire process with Orkin was so easy and hassle-free from start to finish! Timothy came out to spray and was extremely respectful, kind, and knowledgeable. He took the time to explain everything and answer any questions I had. It was refreshing to have someone who was not only professional but also genuinely pleasant to deal with. So far, I’m very happy with my experience and appreciate the excellent customer service!
- Price assessment: Reasonable price
- Services: Bug & insect extermination
- Pest type: Ants, Spiders, Other
Response from the owner · a day ago
Thank you for taking the time to share your experience! We genuinely admire your kind words about Timothy’s respectful, knowledgeable service and are delighted the process was easy and hassle-free.
Bill HartmanLocal Guide · 61 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe've been invaded by bees and when Orkin showed up he explained what he was going to do so he proceeded with the first less invasive action and will be back in about 3 days to check. Orkin showed up right away and the first technician said that when the bee's were dead they would remove the hive. The second technician gave me the same story the third technician said he would have to check with the manager about removing the hive the third technician came back to treat the area and again said he would have to check with the manager and he would be back in about two weeks after three weeks I called and was told that my 30 day guarantee had expired so ended up hiring someone else to remove the hive so would I call Orkin again, hell no.
- Price assessment: Reasonable price
- Price: $200+
- Services: Hornet & wasp extermination
Response from the owner · a month ago
We are glad to hear about your positive experience with Orkin. Thank you Bill for sharing your feedback.
Lane Blatchford1 reviewTotal number of Google reviews Lane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery impressed with the the professionalism and thoroughness of our pest professional!
- Price assessment: Reasonable price
- Price: $200+
- Services: Spider extermination
- Pest type: Spiders
Response from the owner · 4 days ago
Lane we're delighted by your kind words about our pest professional's professionalism and thoroughness.
Rich Daudert6 reviewsTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRandall was fantastic! He was on time, very thorough, and overall did the best job I've ever seen! Thank you!
- Price assessment: Reasonable price
- Price: $200+
- Services: Ant extermination
- Pest type: Ants
Response from the owner · 2 years ago
We're absolutely thrilled to hear that Conner did a fantastic job for you, Rich! Thank you for sharing your experience with us.
Angelo Tzinares10 reviewsTotal number of Google reviews Angelo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe crew was excellent thank you for taking care of sealing my new home.
Response from the owner · 2 weeks ago
We sincerely value your feedback, Angelo. We’re delighted our crew did an excellent job sealing your new home.
Rocky Baxter6 reviewsTotal number of Google reviews Rocky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice and friendly and knowledgeable- Clay C was great and really cared about my issue
- Price assessment: Reasonable price
- Price: $60–80
- Services: Service not listed
- Pest type: Other
Response from the owner · 9 months ago
We are overjoyed to hear that you found our team nice, friendly, and knowledgeable. Thank you Rocky for your feedback!
Jacqueline Cruzan5 reviewsTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur tech was awesome. He totally explained everything. And very thorough
- Price assessment: Great price
- Price: $180–200
- Services: Cockroach extermination
- Pest type: Cockroaches
Response from the owner · a month ago
We’re delighted to hear that your technician was thorough and clearly explained everything. Thank you Jacqueline for your excellent review!
Kathy Warren6 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRandall was very pleasant. He checked mouse traps as needed. The weather is warm and sunny, time to prevent bugs outside frim coming in, spraying outside.. We appreciate you. Thank you, Randall!
- Price assessment: Reasonable price
- Services: Rodent extermination, General pest inspection
Response from the owner · 3 years ago
Thank you for sharing your positive experience with us! We're glad to hear that our technician was polite and thorough, and that he was able to inform you of any potential issues.
Kathy Koets2 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA very good complete inspection. Very satisfied w r serviceman.
- Positive: Professionalism
- Services: Termite inspection
- Pest type: Termites
Response from the owner · 3 years ago
Thank you Kathy for your review, Orkin appreciates when our customers take time to leave a note about us! We are glad you experienced our world-class Pest Control service. Customer service is our priority, and we are ecstatic that we met that mark! We look forward to seeing you again.
Business details
- Address: 6475 Technology Ave Ste D, Kalamazoo, MI 49009
- Phone: (269) 775-8043
- Website: orkin.com
- Service area: Battle Creek, MI