Analyzing 7,292,6197.3M ReviewsFor 20,64520.6K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%64+15.5Value 14%97+13.7Replies to reviews 7%96+6.8Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Orkin

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #158Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 1,970 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 70% of wildlife removal services.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 64% of wildlife removal services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 68% of wildlife removal services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 97% of wildlife removal services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 96% of wildlife removal services.A
96

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for bat extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.67
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 42/100.How Job match is calculatedBuilt only from reviews Google tagged “Bat extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 18

All 3 Google reviews tagged “Bat extermination”

MegganLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★

Short answer: Large company that is as unhelpful as it is expensive. Long answer: we had bats and squirrels in our attic and walls. The sales person led us to believe we were getting a full coverage pest control guaranteed for 5 years that would cover all sorts of pests that enter the home. There was also mention of…

Paid $200+OverpricedRodent exterminationBat extermination
GeorgeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very good job started seeing roaches running once the pesticide was applied I think the gentleman name was Brian who was very professional and did a very good job we will definitely have him come out again for a follow up

Bat exterminationBug & insect exterminationCockroach extermination
AllenLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

So our neighbor had a cat that roamed our front and backyard for years. The cat passed away last year and so when it started to get cold we started hearing things in the walls. Yep, mice! Not good! Called Orkin, no more noise! Great service! Always professional, always on time, great service!

Bat exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Price

$186+76% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection299$63–$124
Ant extermination241$76–$246
Hornet & wasp extermination224$81–$246
Spider extermination207$56–$131
Rodent extermination201$73–$323
Bug & insect extermination120$73–$136
Home inspection89$66–$159
Cockroach extermination82$83–$214

Compare with

Elite Wildlife Removal logoElite Wildlife RemovalExperts Score 99Battle Creek · 5.00★Bowers Pest Control logoBowers Pest ControlExperts Score 97Battle Creek · 5.00★Pest Pros of Michigan logoPest Pros of MichiganExperts Score 92Battle Creek · 4.92★