Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%64+15.5Value 14%97+13.7Replies to reviews 7%96+6.8Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Orkin

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #158Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 1,970 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 70% of wildlife removal services.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 64% of wildlife removal services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 68% of wildlife removal services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 97% of wildlife removal services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 96% of wildlife removal services.A
96

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for bed bug extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$175–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Bed bug extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 68

All 36 Google reviews tagged “Bed bug extermination” · showing 20

Allan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

We paid for a premium package, probably need the middle package, but recieved the econo package. Removed everything they asked for, technician didn't see a need to spray some rooms. Technician arrives 4 hours after he was supposed to for "scheduling conflicts". NOT a good Orkin experience....

Paid $200+OverpricedBed bug extermination
DirkLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Tim, my Orkin guy is always responsive and takes care of our homes pest needs. I would recommend him and is company to anyone

Bed bug exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Leon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After we got our bugs exterminated we didn't see any more bugs

Not sureCockroach exterminationBed bug extermination
ToddLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Both Randall and Joshua were great and explained everything to us before doing the job at hand & were also very professional in doing their job as well

Hornet & wasp exterminationTermite inspectionBug & insect extermination
Jon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Brian is knowledgeable and on time every time!!!! Very polite, clean, and listens.

Hornet & wasp exterminationRodent exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Dwight3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I was notified before the service took place. The technician did a wonderful job and was efficient and sprayed for the things I asked you to. The Outer Perimeter as well as for spiders inside the house.

Bed bug exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a quick response and very professional.

Bed bug extermination+ Responsiveness+ Quality+ Professionalism
Jesse5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Workers that have come to my house have been extremely friendly, thorough, and professional. I Usualy end up talking and walking around with the workers. It’s nice to be connected personally to the person that I can now trust to enter my home if I am not here. It’s a little costly but in my opinion it’s worth every…

Bed bug exterminationBee exterminationBug & insect extermination+ Value
Patrick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It worked.

Bed bug extermination+ Responsiveness+ Punctuality+ Quality
Michele4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional and I was very pleased with the job that he's done. He listens to my advice and goes over all the spots that I need him to go over. I would definitely recommend you to a new customer,!

Bed bug exterminationGeneral pest inspectionSpider extermination+ Professionalism
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good inspection very polite

Bed bug exterminationGeneral pest inspection
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone is so nice and professional. I don’t have to worry about anything as they take care of “creepy things “.

Ant exterminationBed bug exterminationFlea & mite extermination
wendyLocal Guide · 156 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and knowledgeable! Thorough inspection and the results were no bugs which left smiles on our faces! Honest company and would highly recommend!

Bed bug exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

They were pleasant, very professional, and answered every question we had. And most of all, they got rid of our issue! I give 3 stars, because it took a few times, and a lot of weeks, to get rid of them.

Bed bug extermination
lorettajeanwhittLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I received excellent customer service. The person that took my call was very professional. Paul the bed bug inspector was not only professional he also treated me and my home like he cared. I didn't have bed bugs but he still showed empathy and understood my anxiety about possibly having them

Bed bug extermination+ Responsiveness+ Quality+ Professionalism
Kolleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Regular service for carpenter ants

Ant exterminationBed bug exterminationHornet & wasp extermination+ Punctuality+ Professionalism
Alan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are very happy with our service every-time they had to come out was included in the first price that we paid they were very professional and had a lot of knowledge were able to answer all of our questions no matter how dumb they were. Would definitely recommend them if you are having issues with bedbugs.

Bed bug extermination+ Punctuality+ Quality+ Professionalism
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ric was absolutely amazing took his time didn't rush us. Was friendly and knowledgeable. Made us feel very comfortable with the whole process.. Thank you Ric and Orkin for sending him.

Bed bug extermination+ Responsiveness+ Punctuality+ Quality
Mona6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The men that came to my home were very courteous, informative, and and all around very easy to work with. If I ever need this kind of service again I will call Orkin first!

Bed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Darius11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The inspection was very good. The inspector did a great job.

Bed bug extermination

Show more bed bug extermination reviews (16 more) →

Price

$186+76% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection299$63–$124
Ant extermination241$76–$246
Hornet & wasp extermination224$81–$246
Spider extermination207$56–$131
Rodent extermination201$73–$323
Bug & insect extermination120$73–$136
Home inspection89$66–$159
Cockroach extermination82$83–$214

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