Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%64+15.5Value 14%97+13.7Replies to reviews 7%96+6.8Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Orkin

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #158Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 1,970 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 70% of wildlife removal services.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 64% of wildlife removal services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 68% of wildlife removal services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 97% of wildlife removal services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 96% of wildlife removal services.A
96

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.122
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.68
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$73–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#114 / 119
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 122 Google reviews tagged “Bug & insect extermination” · showing 40

Barbara11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

The entire process with Orkin was so easy and hassle-free from start to finish! Timothy came out to spray and was extremely respectful, kind, and knowledgeable. He took the time to explain everything and answer any questions I had. It was refreshing to have someone who was not only professional but also genuinely…

Reasonable priceBug & insect extermination
VirginiaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I had Orkin since 2006 and decided, for no reason, to see what another service could provide. They were horrible. Now I'm back. . . .

Paid $80–100Ant exterminationBee exterminationBug & insect extermination
Robert11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The representative call to schedule the first visit was pretty thorough and they were able to send someone out next day. The technician (?) who came out was personable and easy to talk to. The way he talked us through everything and added in some banter to make it all feel natural was nice, as someone who also…

Paid $200+Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
SuzannaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Brian did a great job as usual. Friendly, courteous, and efficient!

Paid $120–140Great priceSpider exterminationMosquito exterminationBug & insect extermination
Andrea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brian is thorough & professional. Thanks!

Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
LaurenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thorough very polite very positive very helpful wonderful happy worker definitely recommend tiea !

Paid $80–100Great priceHome inspectionBug & insect exterminationAnt extermination
Jo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Arrived right on time and immediately began determining the tiny ant situation. He explained everything clearly and assured me that my tiny ant invasion will be “dealt with” easily. I wish that I had not waited so long to reach out to Orkin!

Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Dustin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Always professional. Great price for the service.

Great priceBug & insect extermination
Barb7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The technician was great. Explained ways I could look throughput the year to make sure my home was safe from wood eating beetles.

Paid $100–120Reasonable priceGeneral pest inspection+ Professionalism
Heather12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Excellent service, Jeff was extremely helpful, offered solutions and work will be done within a week. Brian was polite and informative. Highly recommend

Reasonable priceAnt exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
JimLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tim is always on time and extremely polite and professional. I appreciate his help and maintaining our property.

General pest inspectionBug & insect extermination
LyndseyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The fellas keep my house safe and clean, and they're always a joy to have. Noah is great and my cats loved him. Thank you for all your hard work, Noah!

Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination
EricLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris did a fantastic job, explained everything he was doing, was very thorough and courteous.

Paid $200+Great priceHornet & wasp exterminationBug & insect extermination
JillLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our service provider Steve Ledbetter is the best! Thank you!

Reasonable priceBug & insect extermination
Carla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Big shout out to Sean for excellent service today!!!

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Courtney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Orkin has given me piece of mind! Sean, our agent today was very nice and polite. I keep a tidy house and we still have pests with it being an old farmhouse. They have been very knowledgeable, friendly and thorough. Excited to continue to work with them and keep the bugs out!

Great priceBug & insect extermination
PaulLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

A polite worker notified me of his task for insect treatment and included an extra area of concentration where I noticed some bee activity. He was quick and efficient. Thanks

General pest inspectionBug & insect extermination
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Our technician was on time and friendly. He provided the service thoroughly and efficiently. Very pleased with the level of service and most importantly, the result…no bugs!

Spider exterminationGeneral pest inspectionBug & insect extermination
b5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Steve was very personable and efficient. He explained everything he did and why.

Home inspectionRodent exterminationSpider extermination+ Punctuality+ Quality+ Professionalism
ToddLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Both Randall and Joshua were great and explained everything to us before doing the job at hand & were also very professional in doing their job as well

Hornet & wasp exterminationTermite inspectionBug & insect extermination
Sheldon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

On time. Went through the house checking for any signs of invasion got right to it

Hornet & wasp exterminationRodent exterminationTermite extermination
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Service was great!

Home inspectionBug & insect extermination
Marilyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The exterminator arrived on time and I got a text prior to his arrival. He came to the door and asked if I had any thing special I wanted done or just the usual. He was very pleasant and business like.

Bug & insect exterminationAnt extermination+ Punctuality+ Quality+ Professionalism
carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Quarterly service to prevent insects in the house.

Spider exterminationGeneral pest inspectionBug & insect extermination+ Punctuality+ Quality+ Professionalism
Rhoda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Delilah was a joy to have do our spraying today. She’s very personable!

Bug & insect extermination
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service from my rep Steve!

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Orkin provides bi-monthly pest management services. We noticed a problem with ants in the kitchen and called Orkin and the had a tech out to treat infoors and outside the next day.

Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Professionalism
GeorgeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very good job started seeing roaches running once the pesticide was applied I think the gentleman name was Brian who was very professional and did a very good job we will definitely have him come out again for a follow up

Bat exterminationBug & insect exterminationCockroach extermination
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thorough service. Friendly and communicative interaction

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Quality
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Buy the sticky sheets. I hate the mice

Ant exterminationBug & insect exterminationRodent extermination+ Responsiveness+ Punctuality+ Professionalism
Jeremy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

They make sure you are done, not the other way around. Also, they double check all the areas/hot spots to make sure they got them.

Bug & insect extermination+ Responsiveness+ Punctuality+ Professionalism
Dwight3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I was notified before the service took place. The technician did a wonderful job and was efficient and sprayed for the things I asked you to. The Outer Perimeter as well as for spiders inside the house.

Bed bug exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Alicia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very happy with the service.

Bug & insect exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are great do what you ask.. with no problem and are thorough

Bug & insect exterminationHornet & wasp extermination+ Quality
JimmieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

I am very upset! We are in Florida. I sent a request to you to reschedule our appt to Oct 20. I RECEIVED an email stating it was rescheduled! TODAY I get an email Service was completed today!! WHY? Is there a problem with communication at Orkin? Because of this mistake we did not get an inside service! It needs to be corrected.

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Quality
Tina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Devin Dipzinski rocks! Very knowledgeable. I am not happy about corporate. Text me to tell me when they are coming. I called twice to cancel. Twice they said they had it and still sent someone. That part not good! But I got to meet Devin and he instructed and gave the number to the kazoo office. I ever need…

Ant exterminationBug & insect exterminationHornet & wasp extermination
Abel12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Every experience has been very pleasant! Charles is very attentive to his customers needs.

Bug & insect exterminationHome inspectionHornet & wasp extermination+ Quality+ Professionalism
Debborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The tech very thorough job today. Thank you.

Bug & insect extermination+ Punctuality+ Quality+ Professionalism
MichelleLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have tried many different services, but none are as patient, kind and fair as these guys. If we see anything between treatments, they come back out asap, with a smile on their face and for free.

Bug & insect exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Raenell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian is always here on time for appointments and is thorough and professional. He has been our Orkin man for many years. We trust him to do what is right for us and we like him.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Show more bug & insect extermination reviews (82 more) →

Price

$186+76% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection299$63–$124
Ant extermination241$76–$246
Hornet & wasp extermination224$81–$246
Spider extermination207$56–$131
Rodent extermination201$73–$323
Bug & insect extermination120$73–$136
Home inspection89$66–$159
Cockroach extermination82$83–$214

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