Analyzing 7,327,2697.3M ReviewsFor 20,74520.7K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%64+15.5Value 14%97+13.7Replies to reviews 7%96+6.8Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Orkin

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #158Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 1,970 Google reviews

📞 Call (269) 775-8043Request a call backWebsite ↗

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 70% of wildlife removal services.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 64% of wildlife removal services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 68% of wildlife removal services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 97% of wildlife removal services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 96% of wildlife removal services.A
96

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for flea & mite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$80–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Flea & mite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#93 / 97
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Flea & mite extermination” · showing 20

Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I don’t recall our technicians name but she truly was great! Professional, friendly, thorough & hopefully got rid of our issue :)

Flea & mite extermination
VirginiaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I had Orkin since 2006 and decided, for no reason, to see what another service could provide. They were horrible. Now I'm back. . . .

Paid $80–100Ant exterminationBee exterminationBug & insect extermination
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tim Kelley from Orkin was so informational and very helpful. He was polite and on time every visit. He was professional and I would recommend Orkin very highly.

Paid $200+Reasonable priceFlea & mite extermination
BradLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Good nice people thoughtful

Paid $60–80Reasonable priceAnt exterminationFlea & mite exterminationHome inspection
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★

He never even rang the door bell! The man who was here only walked around the outside of the house!

Ant exterminationCockroach exterminationFlea & mite extermination− Responsiveness− Punctuality
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

Original experience was great, they quickly came out to our home and helped with our pest problem. However, the follow-up has been lackluster - after calling the company to find out why we hadn’t heard from them in 3 months (we have regular service) we found out that someone had accidentally typed our phone number…

Bug & insect exterminationFlea & mite exterminationMosquito extermination
KarenLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very nice guy. His name Anthony.

Flea & mite extermination+ Responsiveness+ Punctuality+ Quality
Jesse5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Workers that have come to my house have been extremely friendly, thorough, and professional. I Usualy end up talking and walking around with the workers. It’s nice to be connected personally to the person that I can now trust to enter my home if I am not here. It’s a little costly but in my opinion it’s worth every…

Bed bug exterminationBee exterminationBug & insect extermination+ Value
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are very informative and well at there job.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Leila14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Gnats swarming out of control for 2 months

Flea & mite exterminationHome inspectionRodent extermination+ Responsiveness+ Punctuality+ Professionalism
Shelley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Charles was very helpful and professional. Would definitely use again.

Flea & mite extermination+ Punctuality+ Professionalism
Dennis12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nice people

Flea & mite extermination+ Responsiveness+ Punctuality+ Quality
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Orkin was able to set appointment for next day and even showed up early for the appointment. I tried everything to get rid of the flea infestation on my own, but the store bought products did not take care of the problem after several attempts, and I needed professional help. Orkin fixed the problem with the 1st…

Flea & mite extermination+ Responsiveness+ Punctuality+ Quality
Darren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

We had the service provided. Results unknown as the process just just completed. That said. Not happy with the lack of accurate information from the scheduler. We were informed that on one our cats included would have to leave the house. That was untrue. I am currently sitting in my garage with both of our cats…

Flea & mite extermination
Brandalyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steve was great and very knowledgeable! We really enjoyed our first experience and are so thankful to have those crazy box elder bugs and stink bugs exterminated!

Bug & insect exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Professionalism
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone is so nice and professional. I don’t have to worry about anything as they take care of “creepy things “.

Ant exterminationBed bug exterminationFlea & mite extermination
Rowena5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I am currently satisfied with the response from Customer Service in regards to my concerns about services at my home.

Flea & mite exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Kory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very friendly. Explained everything.

Ant exterminationFlea & mite exterminationMosquito extermination+ Quality+ Professionalism
Spencer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tyler was awesome and hooked us up. I called at 11pm on a Friday and they were out Saturday at noon

Flea & mite exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Sheila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am very pleased with the service I received today, they showed up within the given time and delivered their service in a timely yet efficient manner.

Bee exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality

Show more flea & mite extermination reviews (31 more) →

Price

$186+76% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection299$63–$124
Ant extermination241$76–$246
Hornet & wasp extermination224$81–$246
Spider extermination207$56–$131
Rodent extermination201$73–$323
Bug & insect extermination120$73–$136
Home inspection89$66–$159
Cockroach extermination82$83–$214

Compare with

Elite Wildlife Removal logoElite Wildlife RemovalExperts Score 99Battle Creek · 5.00★Bowers Pest Control logoBowers Pest ControlExperts Score 97Battle Creek · 5.00★Pest Pros of Michigan logoPest Pros of MichiganExperts Score 92Battle Creek · 4.92★