Analyzing 7,516,2227.5M ReviewsFor 21,18021.2K Experts

Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%64+15.5Value 14%97+13.7Replies to reviews 7%96+6.8Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Orkin

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #158Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 1,970 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 70% of wildlife removal services.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 64% of wildlife removal services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 68% of wildlife removal services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 97% of wildlife removal services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 96% of wildlife removal services.A
96

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.299
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.74
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$124
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#124 / 135
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 299 Google reviews tagged “General pest inspection” · showing 20

Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Randall was very pleasant. He checked mouse traps as needed. The weather is warm and sunny, time to prevent bugs outside frim coming in, spraying outside.. We appreciate you. Thank you, Randall!

Reasonable priceRodent exterminationGeneral pest inspection
LindaLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Clay was Great!!! Very thorough and very pleasant, I'm happy I found Orkin😊😊😊

Paid $60–80Reasonable priceGeneral pest inspection
Robert11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The representative call to schedule the first visit was pretty thorough and they were able to send someone out next day. The technician (?) who came out was personable and easy to talk to. The way he talked us through everything and added in some banter to make it all feel natural was nice, as someone who also…

Paid $200+Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Leilani6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quick and speedy work, appreciate the professionalism

Paid $200+Reasonable priceGeneral pest inspectionMosquito exterminationAnt extermination
Andrea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brian is thorough & professional. Thanks!

Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have the Orkin come to help keep the ladybug and stink bugs population down. Ever since we started using them over a year ago it’s helped a lot

Paid $80–100Reasonable priceGeneral pest inspection
Jo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Arrived right on time and immediately began determining the tiny ant situation. He explained everything clearly and assured me that my tiny ant invasion will be “dealt with” easily. I wish that I had not waited so long to reach out to Orkin!

Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Barb7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The technician was great. Explained ways I could look throughput the year to make sure my home was safe from wood eating beetles.

Paid $100–120Reasonable priceGeneral pest inspection+ Professionalism
Tyrone2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Awesome experience with Sean answered all my questions was really nice and fast thanks Orkin

Paid $180–200Reasonable priceHome inspectionGeneral pest inspectionCockroach extermination
DanaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

They did a thorough job of checking for mice and droppings. Ever since I got Orkin Sheld about theee years ago there have been no more mice. I am happy.

Paid $180–200Reasonable priceRodent exterminationGeneral pest inspectionMosquito extermination+ Responsiveness
JimLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tim is always on time and extremely polite and professional. I appreciate his help and maintaining our property.

General pest inspectionBug & insect extermination
LyndseyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The fellas keep my house safe and clean, and they're always a joy to have. Noah is great and my cats loved him. Thank you for all your hard work, Noah!

Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Randal is always thorough and puts my concerns at ease. He also very friendly and courteous. He does a wonderful job.

Reasonable priceGeneral pest inspection
Penny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We have a very knowledgeable technician. He's so friendly and puts us at ease with everything he's doing. Reasonable rates. Always on time. They've taken care and are still maintaining our issues. Orkin is the best in my opinion. I recommend Orkin to everyone!!!!!

Home inspectionRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
John11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The guys are prompt and do a great gob. They took care of the main problem we had right away.

Paid $60–80Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
DirkLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Tim, my Orkin guy is always responsive and takes care of our homes pest needs. I would recommend him and is company to anyone

Bed bug exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
TLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★

Horrible service today very unprofessional

General pest inspection
Wilhelmina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Orkin took time in my home to treat for pest

Hornet & wasp exterminationGeneral pest inspectionCockroach extermination
Jeff11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Brian is very knowledgeable and very helpful he went out of his way to show me additional tactics to keep my house pest free in between there services

General pest inspectionAnt extermination+ Punctuality+ Quality+ Professionalism
PaulLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

A polite worker notified me of his task for insect treatment and included an extra area of concentration where I noticed some bee activity. He was quick and efficient. Thanks

General pest inspectionBug & insect extermination

Show more general pest inspection reviews (279 more) →

Price

$186+76% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection299$63–$124
Ant extermination241$76–$246
Hornet & wasp extermination224$81–$246
Spider extermination207$56–$131
Rodent extermination201$73–$323
Bug & insect extermination120$73–$136
Home inspection89$66–$159
Cockroach extermination82$83–$214

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