How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%64+15.5Value 14%97+13.7Replies to reviews 7%96+6.8Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCOREOrkin
Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #158Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 1,970 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for general pest inspection
Clear ✕All 299 Google reviews tagged “General pest inspection” · showing 280
Randall was very pleasant. He checked mouse traps as needed. The weather is warm and sunny, time to prevent bugs outside frim coming in, spraying outside.. We appreciate you. Thank you, Randall!
Clay was Great!!! Very thorough and very pleasant, I'm happy I found Orkin😊😊😊
The representative call to schedule the first visit was pretty thorough and they were able to send someone out next day. The technician (?) who came out was personable and easy to talk to. The way he talked us through everything and added in some banter to make it all feel natural was nice, as someone who also…
Quick and speedy work, appreciate the professionalism
Brian is thorough & professional. Thanks!
We have the Orkin come to help keep the ladybug and stink bugs population down. Ever since we started using them over a year ago it’s helped a lot
Arrived right on time and immediately began determining the tiny ant situation. He explained everything clearly and assured me that my tiny ant invasion will be “dealt with” easily. I wish that I had not waited so long to reach out to Orkin!
The technician was great. Explained ways I could look throughput the year to make sure my home was safe from wood eating beetles.
Awesome experience with Sean answered all my questions was really nice and fast thanks Orkin
They did a thorough job of checking for mice and droppings. Ever since I got Orkin Sheld about theee years ago there have been no more mice. I am happy.
Tim is always on time and extremely polite and professional. I appreciate his help and maintaining our property.
The fellas keep my house safe and clean, and they're always a joy to have. Noah is great and my cats loved him. Thank you for all your hard work, Noah!
Randal is always thorough and puts my concerns at ease. He also very friendly and courteous. He does a wonderful job.
We have a very knowledgeable technician. He's so friendly and puts us at ease with everything he's doing. Reasonable rates. Always on time. They've taken care and are still maintaining our issues. Orkin is the best in my opinion. I recommend Orkin to everyone!!!!!
The guys are prompt and do a great gob. They took care of the main problem we had right away.
Tim, my Orkin guy is always responsive and takes care of our homes pest needs. I would recommend him and is company to anyone
Horrible service today very unprofessional
Orkin took time in my home to treat for pest
Brian is very knowledgeable and very helpful he went out of his way to show me additional tactics to keep my house pest free in between there services
A polite worker notified me of his task for insect treatment and included an extra area of concentration where I noticed some bee activity. He was quick and efficient. Thanks
Our technician was on time and friendly. He provided the service thoroughly and efficiently. Very pleased with the level of service and most importantly, the result…no bugs!
Always very happy with Orkin’s service! Chris did a great job!
Very knowledgeable service and very helpful.
Steve was very personable and efficient. He explained everything he did and why.
Orkin has been there when i needed them i highly recommend them!
Orkin has been a pleasure to work with. They have been very helpful with pest control.
Great service. Tim always does a complete inspection and follow ups.
On time. Went through the house checking for any signs of invasion got right to it
Orkin has done a great service for us, and continues to provide for any needs we may have in the future.
My Orkin people are always very nice and professional. Always welcome their visits to take care of keeping pests away!
Quarterly service to prevent insects in the house.
Great service by our tech
Tim is the best! Very professional and friendly.
Randall was thorough and professional in every way.
Very professional and friendly. Enjoyed the experience.
Very friendly and competent technician.
Excellent service! I appreciate my service provider very much! Thank you for your work, Randall!
Orkin provides bi-monthly pest management services. We noticed a problem with ants in the kitchen and called Orkin and the had a tech out to treat infoors and outside the next day.
I was very satisfied with the technician and the service. Thanks! Could you check on the debit payment in addition to the check I wrote. I don’t want both charges going through the bank. Thanks
Anthony is very thorough. He has a wonderful personality and demeanor. He is very concerned about any rodent, ant ,stink bug, etc. problem . Anthony is very kind and considerate of the elderly. I am very happy and thankful to have Anthony for my technician and don't want to change.
Thorough service. Friendly and communicative interaction
He never even rang the door bell! The man who was here only walked around the outside of the house!
I am very upset! We are in Florida. I sent a request to you to reschedule our appt to Oct 20. I RECEIVED an email stating it was rescheduled! TODAY I get an email Service was completed today!! WHY? Is there a problem with communication at Orkin? Because of this mistake we did not get an inside service! It needs to be corrected.
No matter how much of a pest I am. They listen and are very responsive
Excellent service trust worthy
We started service today, Randall was our technician, he was very pleasant, knowledgeable and professional. Great experience hope he will be our technician for future visits.
We’ve had their service a few months ago but cancelled. What a mistake- ants and spiders came rushing back. Called to continue service and they got us right in. Our technician, James, is a very nice man who does a good job!! Highly recommend!
Every experience has been very pleasant! Charles is very attentive to his customers needs.
Great job
Have had excellent service and very professional service
Service was amazing and techs were very informative and knowledgeable
We have tried many different services, but none are as patient, kind and fair as these guys. If we see anything between treatments, they come back out asap, with a smile on their face and for free.
I am very proud that I have chosen Orkin pest control to help with my pest issues. Steve was very professional and respectful of my situation. I am very grateful and thankful.
Very pleasant and knowledgeable gentlemen!
They always arrive at the start of the time window.
Brian is always here on time for appointments and is thorough and professional. He has been our Orkin man for many years. We trust him to do what is right for us and we like him.
Very helpful, good communication and all their help is much appreciated!!
Anthony was very kind , professional, thorough, quick , respectful of property. Above and beyond .
Young technician was excellent and gets a 5+++ star… best we have had. I lowered to a 3 star on form because the computer scheduling system is dysfunctional and a waste of time
Never shows up between the times we have set. No improvement in pest control and very expensive for the service provided
We had A new technician today. He was thorough, careful, and courteous.
Very professional and informative.
Chris the technician was great at explaining everything he was doing and very professional
Workers that have come to my house have been extremely friendly, thorough, and professional. I Usualy end up talking and walking around with the workers. It’s nice to be connected personally to the person that I can now trust to enter my home if I am not here. It’s a little costly but in my opinion it’s worth every…
Steve always does an excellent job and is very friendly.
They do what they say they are going to do!
Great to work with.
On time and professional. Great price and no more bugs!
Did a terrific job of looking over everything and treating
The technician is very personal and does a good job!
We trust Orkin. They have treated our home over the past year and we have significantly less pests. We appreciate having a service professional like Tim, that we are on a regular first name basis with.
Always professional, great service!
Very professional and very knowledgeable.
Prevention!
What a joke might as well just buy a can of spray they definitely have no idea how to catch a shrew
Tim did a fantastic job. He was very courteous and professional. Highly recommend.
Like this company a lot
Consummate Professionals
They do a very thorough inspection and sprayed both inside and out for ants. They are very knowledgeable and extremely respectful about our property.
Technician was great and professional. However, the treatment for bedbugs was not how the operator explained it. Otherwise we will have to see how it goes.
I am disappointed that I was not contacted to make an appointment for my annual inspection. As a result, I was not home at the time the technician arrived, so he was not able to get into the house to inspect the interior. This is particularly disappointing because I believe I may have an issue. This is at least…
Always found the tech to do a great job thank you Orkin
They are very informative and well at there job.
Fast response. Technician came the same day did a thorough inspection and found the issue.
Took time to explain their service and we’re very timely
They had Antonio come out from there and he was great! He explained everything and listened to us with any questions we had. He took his time and did a great job and not just hurry threw. I would recommend him.
So our neighbor had a cat that roamed our front and backyard for years. The cat passed away last year and so when it started to get cold we started hearing things in the walls. Yep, mice! Not good! Called Orkin, no more noise! Great service! Always professional, always on time, great service!
Always professional & thorough!
Did a great job! Promptly placed traps and inspected the house with great attention to detail
Great experience. Professional and thorough!
Very professional and I was very pleased with the job that he's done. He listens to my advice and goes over all the spots that I need him to go over. I would definitely recommend you to a new customer,!
Dustin was excellent he explained everything well did a thorough job both inside and out. He is a credhe it to your business
Tim is on time friendly and does a good job.
Excellent job, prompt, courteous, and professional. They did what they needed and charged me appropriately for the service, without extra hassle or any negotiation. I would recommend 10/10
My technician Charles, is just always professional, courteous, and friendly.
As usual, Tim did an excellent job. He's very thorough and knowledgeable. I highly recommend Tim and Orkin.
good people. and always work around your schedule and payment arranges.Steve is their best technition
My Orkin technician is excellent. The best technician I have ever had. He not only treats the conditions but he is solution oriented ! A rare breed these days. He also provides me with monthly updates.
Didn’t let me know they were coming. Didn’t tell me until they were in the driveway. Didn’t ask if I needed them to come inside.
I bought a new home in February of 2022, hired Orkin as our service provider because they’re reputable. They came through and laid traps (which are still currently lying around my home), got a monthly plan going for $74 and some change a month, when I first got the plan started they said they included mosquito…
Very professional answered all my questions. Was fast and used effective methods.
Tech arrived at 8:30 am, with little notice. Normally arrives near 10am. Door bell and knock on door were unheard. Inside wasn't treated as a result.
Randall was very professional, and very pleasant.
Tim was awesome and professional, very knowledgeable and friendly. Happily explained everything he was doing and eager to answer all of our questions and concerns. The entire experience has been a positive one and happy to be working with them.
Always professional, friendly, and take great care to make sure your home is protected. I'm so glad I went with Orkin.
The inspector did hurry up while he inspected in the bed room he seem like wanted to finished the job so quick. I was disappointed
Showed up to do a second dose of mosquito spray….good timing
Great....no complaints
Excellent, timely service. Very professional staff. Since Orkin has taken care of our house, we have no mosquitos or ants.
Super quick response. Knowledgeable and personable representative. Transparent with stipulations. Couldn't ask for more in a very anxiety ridden scenario.
Awesome service with knowledgeable people in the field
Communication could be better.
This company answered the phone promptly, I got to talk with a real person, and the service was handled the same day with great rates and great service technician. Couldn’t be happier
Runny was very polite and professional.
Good inspection very polite
Steve was great and very knowledgeable! We really enjoyed our first experience and are so thankful to have those crazy box elder bugs and stink bugs exterminated!
Ve professional
Always professional, courteous, and respectful, and thorough.
My service tech had depth of knowledge, was very thorough, not trying to up-sell - very courteous. I’m a fan.
Steve was great! He was very professional and informative. I’m so happy I switched my pest control to ORKIN.
Always pleasant and professional. Took care of mouse issue in only 2 visits. Stays on top of wasp/hornets outside. Recommend!
Excellent service. Technician was very friendly and thorough in applying the treatments.. He explained what he was applying and it's effect on different pests.
Our service technician was very professional and kind. He does a great job. We appreciate all of the communication Orkin gives about the arrival time and emailing us a summary of what was done.
Excellent!
Any kind of insect activity for a first visit. Service person Randall professional, personable. Explained services as he went.
Very friendly and professional.
Thank you. I have a deep fear of mice. You are always careful to remove them so I don't see
The Orkin Man(Nate) was on time for starters, Very kind and professional. He was also very patient with my ma, I set this up from California and was a little worried about my family in Michigan, Nate took care of business. THANKS A MILL!!!😁
Thorough explanation of services and fees. Appointment scheduled to meet my needs. Tim, the service tech was professional and courteous. A very good rep for the company.
Very professional and knowledgeable! Thorough inspection and the results were no bugs which left smiles on our faces! Honest company and would highly recommend!
Tech was very knowledgeable, respectful and answered all of my questions. Very happy with the quick response from the company.
I am currently satisfied with the response from Customer Service in regards to my concerns about services at my home.
Very professional service. The employee who came in our home was very polite and respectful. He treat d our home like I think he would his own. We were very impressed with the way we were taken care of.
Great service as always! Randall did an awesome job and was thorough and informative
Home inspected and traps set.
Was not to happy because they wouldn't come after I got out of work so they could spray inside our house. This has happened for the last few months.
Great! The gentleman that came out was on time, well informed and very professional. I hope he returns for our follow-up.
Scheduled service on a specific day and time. Took a half day off of work. Nobody called or showed up. After calling them back, I was informed that unfortunately my service didn’t get scheduled, but they would be willing to schedule another appointment four days later.
Randall was here on time and explained what he was going to do.It looked like he did a professional job.Time will tell if my bee problems go away. So far I'm happy with the job. Thanks Doug.
Brian was very thorough and professional. He worked inside and outside. . This was our first experience with Orkin. They are great! Highly recommend!!
Very friendly. Explained everything.
Tyler was awesome and hooked us up. I called at 11pm on a Friday and they were out Saturday at noon
Tyler Richmond did an wonderful job! He is was polite, professional, and thorough. I would highly recommend working with him. Thank you Tyler for your great service!
Randall was extremely knowledgeable, polite, and kind and did a great job treating inside and outside of my home for bugs. Will look forward to continuing to use orkin for any bug problems in the future!
Excellent customer service from initial contact to on site service person! Flexible payment options too. Very happy.
Technician was very professional and answered my thousand questions. He was extremely thorough and explained what he was looking for and what he would see if indeed I had a pest problem. I liked the technician very much as he seemed very knowledgeable. I would definitely use your services again.
Very friendly and informative
Professional Service same day we called! Grateful they could help us right away with a through plan for coverage.
Used Orkin in the past (about 3 years ago) and had some issues with scheduling. I called to see if things have changed with the schedule since I live outside of town. Happy to find out they have open up evening and weekends around me. Scheduled first service within a couple of days of my first call. Service tech…
Tim was friendly, efficient, and knowledgeable.
Dustin did a great job and he was very conscientious.
Conner, my service man is very professional and knowledgeable. He explained everything and did an excellent job. I look forward to having Orkin keep my home free of pests. Thank you Orkin!
Gentleman showed up on time, walked us through all that would be done, answered all our questions and was extremely knowledgeable and friendly!! I was very impressed and extremely happy with the service we received!! Would highly recommend Orkin to anyone with pest issues!!
Our inspection was very thorough, and the inspector explained everything that would be done.
We were very appreciative of and impressed with today’s initial service (interior and exterior), as well as the Inspection that had occurred on September 5th. Thank you for take my such good care of us and our home!
Did a thorough search and a thorough spray Great job
Orkin let me know the day and time of service. Mitchel was the person who came to provide the service and he let me know when he was coming and when he arrived. This gave me time to secure my dog and allow him to do his job. He explained everything he was going to do as well as the products he was using. He was very…
Good, thorough initial application for seasonal services. Thank you!
Orkin is always stellar. They do monthly treatments and inspections. Also spray for mosquitoes in the season. I’m impressed with the service. Have no bugs spiders or other critters inside or out thanks to the techs who are all incredible
Wonderful value for money spent. Had carpenter ants and house was treated.
The technician is always so nice and knowledgeable. Will definitely keep this service after my year is up.
The techs are very helpful and professional
Outstanding service.
Brian Lake has been phenomenal to work with this past year. We will continue to use them due to the professional and friendly service we consistently receive. Thank you Brian and team!
Always very friendly and professional! They do a good job of explaining what they find and have suggestions for what to do.
Randall Clark is very professional and nice. Always on time and takes safety seriously. This is a great company!!
Don H. was our technician and he arrived early for the appointment, showed us everything he found, told us exactly how he was going to treat it, and told us exactly what to expect at the follow up appointments. He even provided us with tricks we can do at home to help prevent further problems. Don H. sure made it…
Duane our Orkin Technician was incredibly nice, professional, very thorough, followed all the social distance guidelines even though it wasn't a concern on our end, and made sure to ask us if there was any specific area of concern. All around great representative for Orkin. We look forward to his future visits.
Had some minor bug issues. Orkin sent an inspector to assess the situation. Within a couple days we received our first treatment. Our tech is professional, hilarious, and always on time. Great service. And the creepy crawlies have stayed gone.
Very nice service tech. Addressed all issues. Would recommend this company to others without hesitation.
The man who came by was very kind, and he was perfect at social distancing, as should be required at this time. He did what was requested and moved on. I'm very pleased with his service.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 299 | $63–$124 |
| Ant extermination | 241 | $76–$246 |
| Hornet & wasp extermination | 224 | $81–$246 |
| Spider extermination | 207 | $56–$131 |
| Rodent extermination | 201 | $73–$323 |
| Bug & insect extermination | 120 | $73–$136 |
| Home inspection | 89 | $66–$159 |
| Cockroach extermination | 82 | $83–$214 |
