Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%64+15.5Value 14%97+13.7Replies to reviews 7%96+6.8Craft & service penalty68−3.2Momentum penalty91−0.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Orkin

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #158Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 1,970 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 70% of wildlife removal services.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 64% of wildlife removal services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 68% of wildlife removal services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 97% of wildlife removal services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 91% of wildlife removal services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 96% of wildlife removal services.A
96

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.93
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$159
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 123
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 93 Google reviews tagged “Home inspection” · showing 60

Susanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tre did a wonderful job. I greatly appreciate it

Paid $200+Reasonable priceHome inspection
Teresa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly & Professional 😊

Paid $200+Reasonable priceHome inspectionHornet & wasp extermination
Sondra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

Fair

Paid $180–200Reasonable priceHome inspection
sandraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very thorough inspection, explained everything well. Friendly.

Paid $200+Reasonable priceHome inspection
Timothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tim was very professional and did a great job with the treatment for ants and mosquitoes. Tim L.

Paid $200+Reasonable priceHome inspection
VirginiaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I had Orkin since 2006 and decided, for no reason, to see what another service could provide. They were horrible. Now I'm back. . . .

Paid $80–100Ant exterminationBee exterminationBug & insect extermination
Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service was awesome. I am terrible with names. He is from South Carolina and came from Coldwater. He was very professional.

Reasonable priceHome inspection
Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Randall was great. Professional, knowledgeable, pleasant and helpful.

Paid $200+Great priceHome inspectionHornet & wasp extermination
Trevor7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They came out and did a really great and thorough inspection of my property and were completely professional the entire time. The exterminator answered all my questions and I look forward to always using Orkin.

Paid $200+Great priceHome inspectionHornet & wasp extermination
PattiLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Professional, respectful, and thorough.

Reasonable priceHome inspection
LaurenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thorough very polite very positive very helpful wonderful happy worker definitely recommend tiea !

Paid $80–100Great priceHome inspectionBug & insect exterminationAnt extermination
Dennis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Associate was very thorough and explained the process we needed!!!

Paid $80–100Reasonable priceHome inspection
Tim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our tech Tim is great!

Reasonable priceHome inspectionRodent extermination
Marc7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chris does an excellent job with all of the treatments I have done. He is very attentive when I have specific issues like ants or bees. I am very happy with his interaction and attention to detail

Paid $120–140Reasonable priceHome inspection
Heather12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Excellent service, Jeff was extremely helpful, offered solutions and work will be done within a week. Brian was polite and informative. Highly recommend

Reasonable priceAnt exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Tyrone2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Awesome experience with Sean answered all my questions was really nice and fast thanks Orkin

Paid $180–200Reasonable priceHome inspectionGeneral pest inspectionCockroach extermination
Steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Chris has always done a great job very pleased

Paid $40–60Reasonable priceHome inspection
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Very friendly, quick and professional. Thank you!

Paid $200+Reasonable priceTermite inspection
KennethLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

They resolved the pest problem I had

Paid $180–200Reasonable priceCockroach exterminationRodent extermination
Chris16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Awesome job! Came in today for our initial visit and found out the problem!!! Highly recommend and the techs were very knowledgeable and friendly!

Paid $180–200Reasonable priceHome inspection
Penny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We have a very knowledgeable technician. He's so friendly and puts us at ease with everything he's doing. Reasonable rates. Always on time. They've taken care and are still maintaining our issues. Orkin is the best in my opinion. I recommend Orkin to everyone!!!!!

Home inspectionRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
John11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The guys are prompt and do a great gob. They took care of the main problem we had right away.

Paid $60–80Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
Kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rodent, prevention did a great job. Tore out old insulation and replaced with there rodent proof insulation. Sprayed. And put j channel out under leading edge of siding so mice can't climb under.

Paid $200+Reasonable priceHome inspection
BradLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Good nice people thoughtful

Paid $60–80Reasonable priceAnt exterminationFlea & mite exterminationHome inspection
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Timothy and trainees are very polite. Orkin rescued my home from carpenter ants.

Reasonable priceHome inspection
JoAnn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have had very friendly service from everyone who has ever been here to help me with pest control.

Home inspection
HeatherLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The guy that came out was great very nice and explain everything

Paid $180–200Home inspection
Sue11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

The young man that came did a good job I think he wasn’t here long. The inspector was more thorough and gave me suggestions as to how to get rid of mice. I am hopeful at this point.

Paid $180–200Not sureHome inspectionRodent extermination
BrianneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Brian is amazing. Quick, listens. My cats love him. He's professional and very cordial. Thanks!

Great priceHome inspection
RoyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Was very informative and polite

Reasonable priceHome inspection
b5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Steve was very personable and efficient. He explained everything he did and why.

Home inspectionRodent exterminationSpider extermination+ Punctuality+ Quality+ Professionalism
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service. Tim always does a complete inspection and follow ups.

Home inspectionSpider exterminationGeneral pest inspection
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Service was great!

Home inspectionBug & insect extermination
Dave3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Tim is the best! Very professional and friendly.

Home inspectionRodent exterminationGeneral pest inspection+ Punctuality+ Professionalism
Jack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very friendly and competent technician.

Home inspectionGeneral pest inspectionRodent extermination
Donna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I was very satisfied with the technician and the service. Thanks! Could you check on the debit payment in addition to the check I wrote. I don’t want both charges going through the bank. Thanks

Home inspectionGeneral pest inspection
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thorough service. Friendly and communicative interaction

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Quality
Dwight3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I was notified before the service took place. The technician did a wonderful job and was efficient and sprayed for the things I asked you to. The Outer Perimeter as well as for spiders inside the house.

Bed bug exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We started service today, Randall was our technician, he was very pleasant, knowledgeable and professional. Great experience hope he will be our technician for future visits.

Ant exterminationHome inspectionGeneral pest inspection
Abel12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Every experience has been very pleasant! Charles is very attentive to his customers needs.

Bug & insect exterminationHome inspectionHornet & wasp extermination+ Quality+ Professionalism
Mario2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great job

Home inspectionHornet & wasp exterminationMosquito extermination+ Responsiveness
Ramona4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleasant and knowledgeable gentlemen!

Home inspectionGeneral pest inspectionSpider extermination+ Responsiveness+ Quality
Darlene4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service professional that came to the house today was very good

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and informative.

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jesse5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Workers that have come to my house have been extremely friendly, thorough, and professional. I Usualy end up talking and walking around with the workers. It’s nice to be connected personally to the person that I can now trust to enter my home if I am not here. It’s a little costly but in my opinion it’s worth every…

Bed bug exterminationBee exterminationBug & insect extermination+ Value
Ray6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Orkin got red of centapeeds & bees under ground that stung me wile cutting the grass!

Home inspectionHornet & wasp exterminationRodent extermination+ Responsiveness+ Quality+ Professionalism
MichaelLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They do what they say they are going to do!

Bug & insect exterminationHome inspectionGeneral pest inspection+ Punctuality+ Quality+ Value
tonyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service and friendly worker.

Home inspectionRodent extermination+ Professionalism
Autumn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We trust Orkin. They have treated our home over the past year and we have significantly less pests. We appreciate having a service professional like Tim, that we are on a regular first name basis with.

Home inspectionGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
AllenLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

So our neighbor had a cat that roamed our front and backyard for years. The cat passed away last year and so when it started to get cold we started hearing things in the walls. Yep, mice! Not good! Called Orkin, no more noise! Great service! Always professional, always on time, great service!

Bat exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
April4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience. Professional and thorough!

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Bonnie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional.

Home inspection
Leila14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Gnats swarming out of control for 2 months

Flea & mite exterminationHome inspectionRodent extermination+ Responsiveness+ Punctuality+ Professionalism
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Randall was very professional, and very pleasant.

Home inspectionGeneral pest inspectionService not listed+ Responsiveness+ Punctuality+ Quality
Jen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tim was awesome and professional, very knowledgeable and friendly. Happily explained everything he was doing and eager to answer all of our questions and concerns. The entire experience has been a positive one and happy to be working with them.

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always professional, friendly, and take great care to make sure your home is protected. I'm so glad I went with Orkin.

Home inspectionGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Ross3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Showed up to do a second dose of mosquito spray….good timing

Home inspectionMosquito exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Randall was very helpful and answered all of my questions.

Bug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steve was very thorough, friendly and professional. Great job. Bye bye carpenter Ants.

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Professionalism
Monica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Rating only, no written review.

Paid $180–200Great priceHome inspection

Show more home inspection reviews (33 more) →

Price

$186+76% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 65%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection299$63–$124
Ant extermination241$76–$246
Hornet & wasp extermination224$81–$246
Spider extermination207$56–$131
Rodent extermination201$73–$323
Bug & insect extermination120$73–$136
Home inspection89$66–$159
Cockroach extermination82$83–$214

Compare with