Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%73+17.7Value 14%83+11.7Replies to reviews 7%85+6Craft & service penalty64−3.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Orkin

Cedar Rapids, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #334Position by Experts Score among all companies we track in this category. of 389 wildlife removal services · 4.7★ from 1,874 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 77% of wildlife removal services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 73% of wildlife removal services.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 64% of wildlife removal services.B
64
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 83% of wildlife removal services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 85% of wildlife removal services.A
85

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for bed bug extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.21
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$173–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 34/100.How Job match is calculatedBuilt only from reviews Google tagged “Bed bug extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#138 / 138
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 34 Google reviews tagged “Bed bug extermination” · showing 20

Terri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jim Peterson was my exterminator. He was very friendly, professional, and put up with all my questions.

Paid $200+Not sureBed bug extermination
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jim does a great job and is always on time and professional.

Bed bug exterminationGeneral pest inspection+ Quality+ Professionalism
Zhe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Chris Rose is great! He is very helpful and patient

Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
shae1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This is my 3rd extermination, our exterminator, Jim, did a great job. He had also done our first/big extermination and it was really helpful. No bugs have been back! I really appreciate the kindness and the thoroughness used when doing his job, thank you!

Paid $60–80Reasonable priceBed bug extermination
Samantha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have had great service with Orkin. Our Orkin Pro Jim Peterson is very helpful with answering my questions and he responds in a timely manner.

Hornet & wasp exterminationRodent exterminationGeneral pest inspection
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Jimmy does an excellent job when he comes to spray our house and yard every other month. He is always very friendly and efficient.

Reasonable priceHome inspectionFlea & mite exterminationMosquito extermination
Leanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★

Craig Bassett is nice and easy going. Takes corective criticism well.

Paid $200+Not sureHornet & wasp exterminationRodent exterminationGeneral pest inspection
Wielka3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carl Shulka is excellent! He explains everything to you based on your needs and is prompt, professional, and courteous. Highly recommend!

Paid $200+Reasonable priceRodent exterminationBed bug extermination
Lisciano2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alia Gale is amazing and very pleasant to work with. Great worker and very detailed.

Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Byron Campbell was great to deal with.

Paid $180–200Great priceHome inspectionHornet & wasp exterminationRodent extermination
MistyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

They did exactly what I can do and charged $112 dollars to look at my chairs and my beds

Bed bug extermination
Pancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Friendly

Bed bug exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
S2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

We had someone come out to check for BB an was told it would cost a thousand dollars to treat a 200 square ft room. 🤔 early stages of infestation. Took the deposit an ran, was told over the phone the services we be some where in the range of 200 dollars. Their a bunch of con artist.

Bed bug extermination− Value
Olivia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Always have professional and polite service workers who arrive in a timely manner with all the solutions and answers to questions on how to prevent and ward off pesky field mice, gnats, and spiders.

Bed bug exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Nanette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sean was a real sweetheart! He was polite and very thorough.

Bed bug extermination+ Responsiveness+ Punctuality+ Professionalism
Sara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

They came for 5 minutes then recommended something from Amazon! I was told by other service providers none of it would work! Then was charged $100 for this 😡

Bed bug extermination− Quality− Professionalism
Sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★

I’m not sure if their computer system is flawed or if they are just lacking communication, but the last two weeks we have had to reschedule our service twice and THREE times have either missed the service due to being told the wrong date/time, or had the tech just not show up at all. Extremely inconvenient.

Bed bug exterminationGeneral pest inspection− Punctuality− Professionalism
Darlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

They have always come when I needed them to come to take care of the bedbug problem.

Bed bug extermination+ Professionalism
Connie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great people!

Bed bug exterminationGeneral pest inspectionSpider extermination+ Professionalism
Herb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Rating only, no written review.

Paid $80–100OverpricedBed bug extermination

Show more bed bug extermination reviews (14 more) →

Price

$101-7% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 65%Overpriced 4%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection298$63–$128
Spider extermination209$61–$136
Bug & insect extermination186$71–$139
Ant extermination176$79–$246
Home inspection175$71–$173
Rodent extermination165$79–$323
Cockroach extermination103$81–$199
Hornet & wasp extermination82$83–$246

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