Pest control service · Cedar Rapids, IA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%73+17.7Value 14%83+11.7Replies to reviews 7%85+6Craft & service penalty64−3.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#334 of 389 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
4.7★★★★★1,874 Google reviews · 15 photos
87%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$101typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Orkin 4.7 out of 5 based on 1874 reviews, noting that the owner responds to 91% of feedback. Customers frequently praise technicians for their punctuality, thoroughness, and clear communication regarding pest issues and prevention. Recurring themes include professional service and helpful explanations during inspections. However, some low-star reviews criticize office management for scheduling errors, billing discrepancies, and perceived overcharging or upselling practices.
Google rating: 4.7 out of 5 from 1,874 reviews (87% five-star).
Reviews on this page: 1,873 Google reviews (1,192 with written comments, 6 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: November 5, 2026.
Service: Wildlife serving Cedar Rapids, Iowa.
Data from Google, last updated November 8, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
OrkinWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin: 77/100 on this factor. Category median: 92.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin: 73/100 on this factor. Category median: 90.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin: 64/100 on this factor. Category median: 97.B
64
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin: 85/100 on this factor. Category median: 89.A
85
Bar = this company · dark tick = category median.
Star ratings
1,873 Google reviews we collected
4.7of 5
5 stars1,62887%
4 stars1106%
3 stars302%
2 stars241%
1 star814%
Praise vs complaints
Phrases our text analysis found in 1,192 written reviews
96%praise
Praise1,64396%
Complaints704%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price6919%
Reasonable23965%
Overpriced164%
Not sure4512%
$101-7% vs typical wildlife removal services
Middle half of what 253 customers paid ($73–$164) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude65238%
Quality & results40824%
Speed & response26315%
Communication17710%
Would recommend1187%
Price & value513%
Honesty & trust443%
What customers talk about
We read 1,192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“John, Cameron, and the older guy they were with, I wish I could remember his name, were very thorough and kind the entire time.”
“When I spoke with Orkin about this issue they were not very helpful in resolving my issue.”
“Every team member was incredibly nice, caring, thoughtful, knowledgeable, thorough, and efficient!”
“This location is the absolute worst when it comes to tackling a Roach infestation.”
“Kyle was available early, which worked well for me, efficient, friendly, and very professional.”
“I have now set two appointments for them to come out and every appointment has been a no show.”
“Good guys and great people love the experience going through my house and spotting all the things that they explain really well that needs to be fix.”
“I don’t fault them for trying to get paid what I do fault them for is lack of communication and failing to understand the situation.”
“Jim does a great job and is very professional would recommend this company”
“I would give them five stars for being able to come out the same day.”
“The mouse & insect prevention are well worth it to me.”
“Every year I had to spend 30 minutes or more on the phone telling them that they were over charging me.”
“You can tell that Byron genuinely cares about doing a good job and making sure the customer is comfortable and satisfied.”
“Technician blatantly lied about what he did while on site in his report, and his arrival and departure time (I have cameras that monitor my entire house).”
People customers mention
Bassett35 reviews
Jim28 reviews
Sinnwell24 reviews
Whitson17 reviews
Cory13 reviews
Peterson13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
DarwinLocal Guide · 215 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★
Had an issue with carpenter ants this summer. Tried some store ant removal products but they kept coming back. Decided to try Orkin and have been pleased with the results; believe problem has been eliminated. Technicians have been thorough and informative. Learned so much about how the ants live and survive.…
Britta6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Kyle was available early, which worked well for me, efficient, friendly, and very professional.
Debra9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The gentleman who came was very friendly and professional and answered every question! Thank you Orkin!
Paid $120–140Not sureHome inspection
Lynn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Glad I chose Orkin to do my services. I got fast, friendly service. CORY explained everything to me. Thanks again Orkin and Cory!
deundreaLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The guy who came was a smart gentlemen! Tries to do what he can! And very intelligent! Don’t hope to see him much lol. 😂 But I’m glad he came!
Nancy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Cory always does a great job to protect my home from bugs and insects. I appreciate his professionalism.
Good guys and great people love the experience going through my house and spotting all the things that they explain really well that needs to be fix. John, Cameron, and the older guy they were with, I wish I could remember his name, were very thorough and kind the entire time. They gave me plenty of advice for ways I can help improve the issues myself and they know a lot about their professional. I was very nervous and skeptical at first, but they made the process painless!
Response from the owner · 3 days ago
We are pleased to hear that John, Cameron, and their colleague provided a thorough, kind, and painless experience. Thank you for recognizing their expertise and helpful advice!
didier sibu11 reviewsiTotal number of Google reviews didier has written across all businesses on Google Maps, not just this one.
Orkin Pest Control is the gretest Pest Control's business in Iowa City area.
Their staff are professional, humanistic and kind.
I am appreciating the way their Pest Control technicians are approaching customers, answeering their questions and bringing satisfaction to families.
Response from the owner · 3 days ago
Thanks, Didier! We’re absolutely thrilled to hear that our professional, kind technicians provided such a positive experience and satisfaction for your family in the Iowa City area.
Kathy Northup8 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Had an issue with carpenter ants this summer. Tried some store ant removal products but they kept coming back. Decided to try Orkin and have been pleased with the results; believe problem has been eliminated. Technicians have been thorough and informative. Learned so much about how the ants live and survive.
Reason for 4 star is we've had some scheduling issues on maintenance applications. Get sent a bill for date of service and last two times the technician has appeared several days early. Fortunately, we've been home or just pulled into driveway as technician was calling us.
Price assessment: Reasonable price
Price: $140–160
Services: Bug & insect extermination
Pest type: Ants, Spiders
Response from the owner · 6 years ago
Darwin,
Thank you for the great review we appreciate your business.
Ted Bell4 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
WOW!!! I can’t say enough positive things about the Orkin team who helped my family & me from start to finish! Every team member was incredibly nice, caring, thoughtful, knowledgeable, thorough, and efficient! They all got down to business immediately! Their work ethic was greatly appreciated! And the icing on the cake was their price…they were about $200 less than one of their competitors! I would highly recommend Orkin!!
👍👍
Starting with the person who took my initial call (sorry, I can’t remember his name) who was very helpful by listening to my concerns that I was having with springtails, & sharing info with me (a possible plan & cost).
Next, Morgan, Orkin’s Customer Care Specialist, reached out to me with a follow-up, to discuss a local discount & service plan options. She told me that her team (a home inspector & a pest control tech) could come to my house the next day! She was so helpful & nice!
The next day, much to my surprise, not only did Will, the Pest Control Tech,, and Colton, the Home Inspector, show up, but both of their supervisors (Emily, Branch Manager, & Kyle, Residential Service Manager) did as well ! They just happened to be on a ride along that particular day, so it was very nice having all 4 experts at my house to provide the service!
The team started by inspecting around the exterior of my house, and then inspected the interior from top to bottom. It was determined that they would not only spray for spring tails, but spray for many other kinds of bugs around the exterior of the house and throughout the interior of the house as well. My service plan includes them spraying another application one month later, and then they will come back every other month, for a total of a year’s worth of service. After the year of service is up, my service will automatically continue, unless I let them know otherwise.
Emily, Kyle, Will & Colton did such an amazing job at my house! They were very thorough and prompt. They were also very knowledgeable, answered all of my questions, and did a great job of explaining their process.
After the initial service at my house was completed, I had a follow up phone call from Morgan, and a follow up text message from Madison to review my account and service agreement. They wanted to make sure that I was happy with their service, & I appreciated that!
In the next day or two, after the initial pest control treatment, we saw an immediate improvement with our Springtail problems! It was such a relief! So glad they will come back in a month for a follow up application, and then come every other month for a total of a year’s worth of service. Also, if we notice any pest control problems in between the times that they are supposed to come back, we are just supposed to let them know and they will come as many extra times as we need them, and that additional service will be no extra cost to us. That really gives us a peace of mind, knowing that!
Thank you, Orkin Pest Control team! You all did a wonderful job, and you were also extremely easy to work with, which meant a lot to us! We look forward to continue to have you help us with our pest control issues, and we highly recommend your services to others!! 👍👍
Kim Wittenburg
Price assessment: Great price
Price: $200+
Services: Home inspection, Bug & insect extermination
Response from the owner · a year ago
Kim, we're ecstatic to receive such positive feedback! And thank you for the recommendation!
Mary RLocal Guide · 331 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
We called Orkin for termite work since we had a curtain rod fall down from termites that we were unaware if it was termites or something else. Dylan came out and did a through inspection and had his wildlife team come out and install bait stations around the home and on the wall with the activity. While inspecting he also found bat activity in the attic that we didn’t know about. We ended up getting all the insulation removed with how much droppings he found. They then sanitized the whole attic and installed a pest control insulation. We are very satisfied with how hard the wildlife guys worked and Dylan did an amazing job educating us on everything as well. Definitely would recommend anyone to Orkin.
Services: Home inspection, Termite inspection, Termite extermination, Bat extermination
Pest type: Termites, Other
Response from the owner · 3 weeks ago
We are overjoyed to hear Dylan and the wildlife team provided thorough service, from addressing the termite activity to safely restoring and sanitizing your attic. Thank you for recommending Orkin!
