How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%73+17.7Value 14%83+11.7Replies to reviews 7%85+6Craft & service penalty64−3.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCOREOrkin
Cedar Rapids, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #334Position by Experts Score among all companies we track in this category. of 389 wildlife removal services · 4.7★ from 1,874 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for bug & insect extermination
Clear ✕All 187 Google reviews tagged “Bug & insect extermination” · showing 80
Had an issue with carpenter ants this summer. Tried some store ant removal products but they kept coming back. Decided to try Orkin and have been pleased with the results; believe problem has been eliminated. Technicians have been thorough and informative. Learned so much about how the ants live and survive.…
Great experience
WOW!!! I can’t say enough positive things about the Orkin team who helped my family & me from start to finish! Every team member was incredibly nice, caring, thoughtful, knowledgeable, thorough, and efficient! They all got down to business immediately! Their work ethic was greatly appreciated! And the icing on the…
Kyle was available early, which worked well for me, efficient, friendly, and very professional.
Does and excellent job, Always making sure everything is done to expectations! Would definitely recommend!!
Cory always does a great job to protect my home from bugs and insects. I appreciate his professionalism.
Jim does a great job and is very professional would recommend this company
Jim did an excellent job of spraying for unwanted bugs!
Chris Rose is great! He is very helpful and patient
I really enjoy when Jim does come to service my home he does his job and does it well.
Always on time and professional. I’ve been gone the past few times he’s been at my place. It was great seeing him and catching up. Thanks again Jimmy!
Jim always is always friendly and does great work!
Jim is always friendly and helpful. Even with scheduling needs changed
Chris Rose was very efficient. Also he was a pleasant young man.
Two people came to my house, one was an inspector, the other was in charge of treating the house. Both were very personable and very professional.
Jim is a friendly and professional representative. He always does a great job and is thorough. Highly recommended!
Wonderful service! Every 3 months Jim is here like clock work! Had services for a couple of years now and rarely to never see bugs.
Always pleasant, great service, always goes above and beyond. Jim is my guy!
Jim is very friendly! His work is thorough, efficient and great!
My technician is James Avery and he is one of the sweetest and most honest person I've met in a long time. I can't say enough good things about him but let me tell you, he does his job perfectly and I wouldn't want anyone else. He representants the Orkin company so well they should be proud to have him! Thank you James Avery. See you again real soon!
Jim does great at keeping the bugs out of our office. And he’s always friendly when here.
Kyle was great. He explained the process and performed above my expectations.
Jim provides good service and is reliable and has a good personality.
The mouse & insect prevention are well worth it to me. Jim always does a good job, fast but thorough.
We absolutely love Jim!! We’ve had him for 3 years now. He always listens if we have any concerns, checks all the crawler traps, and makes sure we get the correct next bundle when seasons change!
Jim is amazing! He’s very personable when he comes and makes sure he gets the job done right!
We really like our service professional. He dotes on the dogs, is kind & courteous. He also consistently asks if we've had any issues. Byron is one of the best!!
Nick is the greatest! Always very friendly and informative. We love Nick :)
William takes good care of my needs, and explains everything so well. He's polite and respectful.
Great service, friendly face. Jim does a great job explaining everything and has a really good knowledge about everything he does.
Jim has always been very efficient, kind, and professional. Our business has never experienced any unwanted bug sightings in the three years I've been with the company so I know the job is also being done thoroughly. Highly recommend their service!
Cory Sinnwell is fantastic. He’s great with the pets, always pleasant and with a smile and goes a great job. He clearly loves what he does. It always makes me smile when I see Cory get out of his truck cause I know he is going to treat my house like it’s his own.
William W. is super professional and helpful. Great guy!
Jim and Avery were very professional and polite as always. They asked about any problems we may have had and took care of them. 10/10 experience every visit!
James was very nice and did a great job!
Great service and explanations for the different services 👍 👌
The techs have been friendly, efficient and helpful. However! OFFICE MANAGEMENT could use a shakeup. We get scheduled on days we’ve requested no service. They seem to be unable to schedule service on a regular route. Every billing needs a credit card review (which always goes thru). Our outside service is…
We have had great service with Orkin. Our Orkin Pro Jim Peterson is very helpful with answering my questions and he responds in a timely manner.
Nick Whitson-Is a great person. Very down to earth and explains everything well.
I used them for 6 years. Every year they raised my annual rate. Even though I had a locked in price for life, with a contract. Every year I had to spend 30 minutes or more on the phone telling them that they were over charging me. Then they would research it and correct it. The last time I called them, they did not…
Our pest control tech Gavin Ozmun is one of the most professional, thorough, and polite techs they have. Super personable, explains everything he's doing, answered all my questions and works extremely quickly! If there's anyone I can personally recommend it's definitely Gavin!
Nick Whitson has been excellent since servicing our building space. We were having issues with centipedes and he was able to use a granular method to fix our problem! We would highly recommend him!! He is always friendly, and happy to help out, and solve whatever problem we may have.
Carl S has been great to work with this year to get our pest control needs met!
Always courteous and on time!
Jim has been ensuring our business is pest free here in Burlington Iowa. Very professional and pleasant to work with.
Jim is the best
Indoor inspect treatment. Done by Carl Shulka. He does a fantastic job every time. Also does my sons and daughters homes.
Jim Peterson is always excellent and very friendly and reliable!
Our tech, Cory Sinnwell, was so courteous and thorough. He was very respectful of our home. I highly recommend using Orkin and Cory.
Corey Sinnwell does an excellent job. Always on time and very professional.
Cory Sinnwell is the best! Super friendly and professional with excellent service! Highly recommend!
We have had Orkin service monthly for over 35 years. There have been a few issues over the years but were always addressed courteously and professionally. Our current technician, Cory Sinnwell, is a pleasure to talk to and does everything necessary to work around our schedules each month to get the service completed in a timely manner.
Cory Sinnwell does a great job! Very kind and takes the time to listen to you're concerns, and will explain any questions you may have!
Showed up for the first appointment and they had to leave early because they forgot they had a meeting. Didn’t even finish with the service, but made sure to charge me! Not a great start. Edit: one month later, Orkin never reached out, and I just had a follow up service even worse than the first. Technician…
Awesome service! Craig is great!!!
Craig Bassett is nice and easy going. Takes corective criticism well.
Jimmy is always polite and professional.
Craig is always professional and takes great care of our office!
Professional and friendly service from our lady Alia. She always lets us know of other issues and asks how service is. Highly recommend.
We use Craig Bassett
We use Craig Bassett for our services. He does a fantastic job!
We use Craig Basset, he’s awesome and highly recommended!
I use them for my home and business and and have been very happy. Carl has been handling the house treatments for years and has been great to deal with.
We have had excellent service from Byron. He is informative and always helpful with our bug and past problems.
Craig Bassett does a great job and is very professional.
Carl S. did an amazing job at my house today! This was his first time out and Orkin’s second time. He was very thorough in his explanation! He took me around our house and property and explained what he was doing.
Craig Bassett is very good at his job and very personable when he is in our office!
Craig Bassett has been our exterminator for many years and has always been professional and courteous.
Alia is a courteous person, always asking if we have any issues or different needs. She is quick with her job and keeps us pest free.
Outstanding customer service! From the phone representative to the technician, they do an excellent job of explaining services and answering questions. We have not had any pest issues since beginning our service. Set up and automatic payment of our account is seamless. Editing to add: our technician, Cory Sinnwell,…
Byron was prompt with his notification of his arrival and appointment time. He was very personable and professional and then explained what he found during the treatment. He was efficient and also very kind.
Cory Sinwell is always professional and very friendly!
Carl D. provides excellent service and is very professional. No bugs in the house since they service.
Orkin has been wonderful to work with. We had a terrible wasp problem and they took care of them, along with keeping out all the other pests throughout the year. Carl S. has been wonderful to work with and he even took care of some pesky wasps that were trying to winter in our patio umbrella, which was not an easy…
Josh was very knowledgeable and shared information regarding my situation. I would highly recommend him.
Craig Bassett super friendly easy to work with
Craig Bassett does excellent work at Hand In Hand!
Craig Bassett takes care of our center at Hand In Hand! He is very caring, kind, and is willing to help with anything we have concerns about. He is personable to anyone he runs into here and makes sure to have friendly conversation every time he’s here while also getting his job done! Highly recommend Craig to anyone!
I’ve had a consistently great experience with Orkin. Rescheduling due to work conflicts has been easy. I like that in between services, if there is an issue, they will come out for an additional spray at no cost. I want to give a shout out to Cory S - he is absolutely amazing! So kind and respectful every time he…
Great experience from start to finish! Our pest technician, Cory Sinnwell, is professional, knowledgeable, and went above and beyond to make sure the job was done right. We highly recommend Orkin.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 298 | $63–$128 |
| Spider extermination | 209 | $61–$136 |
| Bug & insect extermination | 186 | $71–$139 |
| Ant extermination | 176 | $79–$246 |
| Home inspection | 175 | $71–$173 |
| Rodent extermination | 165 | $79–$323 |
| Cockroach extermination | 103 | $81–$199 |
| Hornet & wasp extermination | 82 | $83–$246 |
